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8th edition
Steven P. Robbins
Mary Coulter

Copyright © Prentice Hall,
LEARNING OUTLINE
Follow this Learning Outline as you read and study this chapter.

Who Are Managers?
• Explain how manager...
L E A R N I N G O U T L I N E (cont’d)
Follow this Learning Outline as you read and study this chapter.

What Do Managers ...
L E A R N I N G O U T L I N E (cont’d)
Follow this Learning Outline as you read and study this chapter.

What Is An Organi...
Who Are Managers?
• Manager
 Someone who works with and through other people
by coordinating and integrating their work a...
Classifying Managers
• First-line Managers
 Are at the lowest level of management and manage
the work of non-managerial e...
Managerial Levels

Exhibit 1.1
Copyright © Prentice Hall,

1–7
What Is Management?
• Managerial Concerns
 Efficiency
 “Doing things right”
– Getting the most output
for the least inpu...
Effectiveness and Efficiency in Management

Exhibit 1.2
Copyright © Prentice Hall,

1–9
What Do Managers Do?
• Functional Approach
 Planning
 Defining

goals, establishing strategies to achieve goals,
develop...
Management Functions

Exhibit 1.3
Copyright © Prentice Hall,

1–11
Management Functions and Processes
• .Henri Fayol, a French industrialist from the early
part of the 1900s, proposed that ...
Research
• Write a research between 5-10 pages about:
• organizing. Try to visit an organization to
investigate the aspect...
What Do Managers Do? (cont’d)
• Management Roles
Approach
 Interpersonal roles
 Figurehead,

leader, liaison

 Informat...
What Do Managers Do? (cont’d)
• Skills Approach
Technical skills
Knowledge and proficiency in a specific
field
Human sk...
Skills Needed at Different Management Levels

Exhibit 1.5
Copyright © Prentice Hall,

1–16
Conceptual Skills
• Using information to solve business problems
• Identifying opportunities for innovation
• Recognizing ...
Communication Skills
• Ability to transform ideas into words and actions
• Credibility among colleagues, peers, and
subord...
Effectiveness Skills
• Contributing to corporate mission/departmental
objectives

• Customer focus
• Multitasking: working...
Effectiveness Skills (cont’d)
• Setting and maintaining performance standards
internally and externally

• Setting priorit...
Interpersonal Skills
• Coaching and mentoring skills
• Diversity skills: working with diverse people and
cultures
• Networ...
Management Skills and Management Function Matrix

Exhibit 1.7
Copyright © Prentice Hall,

1–22
How The Manager’s Job Is Changing
• The Increasing Importance of Customers
 Customers: the reason that organizations exis...
Changes
Impacting
the Manager’s
Job

Exhibit 1.8
Copyright © Prentice Hall,

1–24
What Is An Organization?
• An Organization Defined
 A deliberate arrangement of people to accomplish
some specific purpos...
Characteristics of Organizations

Exhibit 1.9
Copyright © Prentice Hall,

1–26
Why Organizations are changing?
• Organizations are changing because the world
around them has changed and is continuing t...
The Changing Organization

Exhibit 1.10
Copyright © Prentice Hall,

1–28
Why Study Management?
• The Value of Studying Management
 The universality of management
 Good

management is needed in ...
Universal Need for Management

Exhibit 1.11
Copyright © Prentice Hall,

1–30
Rewards and Challenges of Being A Manager

Exhibit 1.12
Copyright © Prentice Hall,

1–31
WORKING TOGETHER—Team-Based
Exercise
• Develop a list of characteristics that make
individuals good managers. Then for eac...
Review
• Is your college instructor a manager?
Discuss in terms managerial functions,
managerial roles, and skills.
•

Cop...
Review
• “The manager’s most basic responsibility is to
focus people toward performance of work
activities to achieve desi...
Review
• Why do you think skills of job candidates have
become so important to employers? What are
the implications for (a...
Review
• In today’s environment, which is more important to
organizations— efficiency or effectiveness? Explain
your choic...
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  1. 1. 8th edition Steven P. Robbins Mary Coulter Copyright © Prentice Hall,
  2. 2. LEARNING OUTLINE Follow this Learning Outline as you read and study this chapter. Who Are Managers? • Explain how manager differ from non-managerial employees. • Discuss how to classify managers in organizations. What Is Management? • Define management. • Contrast efficiency and effectiveness. • Explain why efficiency and effectiveness are important to management. Copyright © Prentice Hall, 1–2
  3. 3. L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. What Do Managers Do? • Describe the four functions of management. • Explain Mintzberg’s managerial roles. • Describe Katz’s three essential managerial skills and how the importance of these skills changes depending on managerial level. • Discuss the changes that are impacting managers’ jobs. • Explain why customer service and innovation are important to the manager’s job. Copyright © Prentice Hall, 1–3
  4. 4. L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. What Is An Organization? • Describe the characteristics of an organization. • Explain how the concept of an organization is changing. Why Study Management? • Explain the universality of management concept. • Discuss why an understanding of management is important even if you don’t plan to be a manager. • Describe the rewards and challenges of being a manager. Copyright © Prentice Hall, 1–4
  5. 5. Who Are Managers? • Manager  Someone who works with and through other people by coordinating and integrating their work activities in order to accomplish organizational goals.  . However, keep in mind that managers may have other work duties not related to integrating the work of others. E.g, manager may sign agreements, negotiate with others, monitor and design strategies. Copyright © Prentice Hall, 1–5
  6. 6. Classifying Managers • First-line Managers  Are at the lowest level of management and manage the work of non-managerial employees. • Middle Managers  Manage the work of first-line managers. • Top Managers  Are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization. Copyright © Prentice Hall, 1–6
  7. 7. Managerial Levels Exhibit 1.1 Copyright © Prentice Hall, 1–7
  8. 8. What Is Management? • Managerial Concerns  Efficiency  “Doing things right” – Getting the most output for the least inputs  Effectiveness  “Doing the right things” – Attaining organizational goals Copyright © Prentice Hall, 1–8
  9. 9. Effectiveness and Efficiency in Management Exhibit 1.2 Copyright © Prentice Hall, 1–9
  10. 10. What Do Managers Do? • Functional Approach  Planning  Defining goals, establishing strategies to achieve goals, developing plans to integrate and coordinate activities.  Organizing  Arranging work to accomplish organizational goals.  Leading  Working with and through people to accomplish goals.  Controlling  Monitoring, Copyright © Prentice Hall, comparing, and correcting the work. 1–10
  11. 11. Management Functions Exhibit 1.3 Copyright © Prentice Hall, 1–11
  12. 12. Management Functions and Processes • .Henri Fayol, a French industrialist from the early part of the 1900s, proposed that managers perform five management functions: POCCC (plan, organize, command, coordinate, control). Developed by Prof. Dr. Majed ElFarra
  13. 13. Research • Write a research between 5-10 pages about: • organizing. Try to visit an organization to investigate the aspects of organizational structure they have. • You may consider: job titles, relationship, communication, levels of hierarchy … • Should be done within 2 months. Copyright © Prentice Hall, 13
  14. 14. What Do Managers Do? (cont’d) • Management Roles Approach  Interpersonal roles  Figurehead, leader, liaison  Informational roles  Monitor, disseminator, spokesperson  Decisional roles  Disturbance handler, resource allocator, negotiator Copyright © Prentice Hall, 1–14
  15. 15. What Do Managers Do? (cont’d) • Skills Approach Technical skills Knowledge and proficiency in a specific field Human skills The ability to work well with other people Conceptual skills The ability to think and conceptualize about abstract and complex situations concerning the organization Copyright © Prentice Hall, 1–15
  16. 16. Skills Needed at Different Management Levels Exhibit 1.5 Copyright © Prentice Hall, 1–16
  17. 17. Conceptual Skills • Using information to solve business problems • Identifying opportunities for innovation • Recognizing problem areas and implementing solutions • Selecting critical information from masses of data • Understanding of business uses of technology • Understanding of organization’s business model Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on AMA Web site (www.ama.org), October 30, 2002. Copyright © Prentice Hall, Exhibit 1.6a 1–17
  18. 18. Communication Skills • Ability to transform ideas into words and actions • Credibility among colleagues, peers, and subordinates • Listening and asking questions • Presentation skills; spoken format • Presentation skills; written and/or graphic formats Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on AMA Web site (www.ama.org), October 30, 2002. Copyright © Prentice Hall, Exhibit 1.6b 1–18
  19. 19. Effectiveness Skills • Contributing to corporate mission/departmental objectives • Customer focus • Multitasking: working at multiple tasks in parallel • Negotiating skills • Project management • Reviewing operations and implementing improvements Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on AMA Web site (www.ama.org), October 30, 2002. Copyright © Prentice Hall, Exhibit 1.6c 1–19
  20. 20. Effectiveness Skills (cont’d) • Setting and maintaining performance standards internally and externally • Setting priorities for attention and activity • Time management Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on AMA Web site (www.ama.org), October 30, 2002. Copyright © Prentice Hall, Exhibit 1.6c 1–20
  21. 21. Interpersonal Skills • Coaching and mentoring skills • Diversity skills: working with diverse people and cultures • Networking within the organization • Networking outside the organization • Working in teams; cooperation and commitment Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on AMA Web site (www.ama.org), October 30, 2002. Copyright © Prentice Hall, Exhibit 1.6d 1–21
  22. 22. Management Skills and Management Function Matrix Exhibit 1.7 Copyright © Prentice Hall, 1–22
  23. 23. How The Manager’s Job Is Changing • The Increasing Importance of Customers  Customers: the reason that organizations exist  Managing customer relationships is the responsibility of all managers and employees.  Consistent high quality customer service is essential for survival. • Innovation  Doing things differently, exploring new territory, and taking risks  Managers should encourage employees to be aware of and act on opportunities for innovation. Copyright © Prentice Hall, 1–23
  24. 24. Changes Impacting the Manager’s Job Exhibit 1.8 Copyright © Prentice Hall, 1–24
  25. 25. What Is An Organization? • An Organization Defined  A deliberate arrangement of people to accomplish some specific purpose • Common Characteristics of Organizations  Have a distinct purpose (goal)  Composed of people  Have a deliberate structure Copyright © Prentice Hall, 1–25
  26. 26. Characteristics of Organizations Exhibit 1.9 Copyright © Prentice Hall, 1–26
  27. 27. Why Organizations are changing? • Organizations are changing because the world around them has changed and is continuing to change. • These societal, economic, global, and technological changes have created an environment in which successful organizations must embrace new ways of getting their work done. Copyright © Prentice Hall, 1–27
  28. 28. The Changing Organization Exhibit 1.10 Copyright © Prentice Hall, 1–28
  29. 29. Why Study Management? • The Value of Studying Management  The universality of management  Good management is needed in all organizations.  The reality of work  Employees either manage or are managed.  Rewards and challenges of being a manager  Management offers challenging, exciting and creative opportunities for meaningful and fulfilling work.  Successful managers receive significant monetary rewards for their efforts. Copyright © Prentice Hall, 1–29
  30. 30. Universal Need for Management Exhibit 1.11 Copyright © Prentice Hall, 1–30
  31. 31. Rewards and Challenges of Being A Manager Exhibit 1.12 Copyright © Prentice Hall, 1–31
  32. 32. WORKING TOGETHER—Team-Based Exercise • Develop a list of characteristics that make individuals good managers. Then for each characteristic, the students are to identify which management function it falls under. Developed by Prof. Dr. Majed ElFarra
  33. 33. Review • Is your college instructor a manager? Discuss in terms managerial functions, managerial roles, and skills. • Copyright © Prentice Hall, 1–33
  34. 34. Review • “The manager’s most basic responsibility is to focus people toward performance of work activities to achieve desired outcomes.” What’s your interpretation of this statement? Do you agree with this statement? Why or why not? The statement means that a manager’s job or responsibility is to coordinate and/or focus subordinates’ energies toward performance outcomes that will result in the achievement of organizational goals. • By definition, management, yes, most managers and management scholars would agree with this statement. Coordinating others’ work activities is what distinguishes a manager’s job from a non-managerial one. • Copyright © Prentice Hall, 1–34
  35. 35. Review • Why do you think skills of job candidates have become so important to employers? What are the implications for (a) managers, in general, and (b) you, personally? Copyright © Prentice Hall, 1–35
  36. 36. Review • In today’s environment, which is more important to organizations— efficiency or effectiveness? Explain your choice. • Both are integral to effective management. Management refers to the process of coordinating and integrating work activities so that they’re completed efficiently and effectively with and through other people. Copyright © Prentice Hall, 1–36

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