Managers responsibility• Functional managers; responsible for work groups that are segmented according to function. E.g; manager of an accounting department. They have to work inter departments or units.• General managers responsible for ensuring that several functions or parts of the organization work together effectively. They must coordinate and integrate the work of diverse parts of the organization.
Managers at different level• First line managers Eg. production supervisor. The objective is to ensure that the products and services of their organizations are delivered to customers on a day-to day basis.• Middle managers (linking groups) Eg. Department head. They perform as a linkages between top managers and first line managers. The objective is to allocate resource effectively and manage the first line managers who supervise the work group so that the overall goals of the organization can be achieved.• Top level managers (an eye on the outside) eg. CEO, CFO. They provide strategic direction for the organization. Have the ability to think, analyze causes, effects and consequences.
Management skills• Technical skills tend to be most important for first line managers.• Human skills are most important for middle managers because these managers must coordinate the efforts of members of one’s work group as well as coordinate with other work group within the organization.• The top level managers need to have strong conceptual skills if they are to effectively accomplish their jobs.
Managerial roles• Role is the basic behavior that is expected in a particular situation.• The work of Henry Mintzberg is widely used to explain the roles that managers typically perform.• There are three categories of roles that have been found:1. Interpersonal roles2. Informational roles3. Decisional roles.