Riya Verma has over 10 years of experience in business development and client servicing. She currently works as a senior manager at IndusInd Bank in Bangalore, where she generates new business, builds client relationships, and manages a team of relationship officers. Previously she held business development roles at Cornerstone Properties and American Express, where she was responsible for sales, client management, and ensuring compliance. She has a bachelor's degree in hospitality and seeks to use her strong communication and relationship building skills to continue developing her career in business development.

1. Riya Verma
Email: riyaaverma12@gmail.com
Mobile:8095475512
Profile Summary
 A competent professional with more than 10 years of experience in Business Development
and ClientServicing
 Currentlyworkingasa SeniorManager with IndusIndBank Bangalore
 Proven ability in identifying and developing new markets, lead generation and ensuring
clientretentions
 An effective communicatorwithexcellentrelationshipbuildingandteammanagementskills
 Abilitytowinandretainlong-termhighqualityclientsas well asrecurringbusiness
 Buildbusinessinnewmarketsandareas
 Developingbusinessrelationshipsthroughnetworking
Work Experience
INDUSIND BANK (Aug 14 - Present )
Mar 16- Present:Senior Manager (Corporate Salary)
Aug 14- Feb 16: Relationship Manager (Corporate Salary)
Responsibilities:
 Generate newbusinesstoachieve definedsalestargets
 Buildanddeepenrelationshipswithexisting customerstoachieve increase in revenues
 Provide professional customerservice toachieve ahighcustomersatisfactionandretention
 Achieve the budgetedcrosssell targets
 Ensure compliance with policiesandproceduresonanongoingbasis
 Manage teamof tenRelationshipOfficersthroughcoaching;monitoringandmotivating
themto reach theirfull potential inservicingcustomers
Achievements :
 Using the Mandate details Data , resulted in the only Zone to crack 6 GMC’s in a span of 7
months to the tune of INR 10 lacs
 Worked on customers with salary of > 40K corporate wise , successfully generating fees to
the tune of INR 15 lacs plus in 8 months as against a total Fee Revenue generated last year
of INR 2.60 lacs
 Successfully migrated accounts of MPhasis employees from Citi and HDFC after much
deliberation & resistance from the Corporate resulting in incremental salary upload of INR 3
Cr every month, with a HGS’ Salary upload increase from INR 18 Cr to INR 21 Cr
 Revival of Key Customer Relationships: Led the revival of customer relationships with > 100
accounts MoM including Café Coffee Day, KCIC Ltd and Aegis
 Winner of General Business Insurance Dec’16
CORNERSTONE PROPERTIES PVT. LTD. (Oct’13 – June’14)
Business Development Manager

2. Responsibilities:
 Strategicplanningforlaunchof new projectsandidentifyingpotential marketsegments
 Forecastingcustomer'srequirementsbasedonanalysisof off-takesinthe market
 Collatingmarketfeedbackandbriefingmanagement
 Monitoringof competitors’activities/strategies
 Empanelmentof realtorsandconsultants
 Buildingandconsolidatingthe database of targetgroups
 Negotiatingandconcludingtransactions
 Making corporate presentations
 DrivingPre/Postsaleseffortsincludingmarketresearch andtrendanalysisinitiatives
 Corporate Communication
AMERICAN EXPRESS (OCT 2010 – OCT 2013)
Senior Travel Counsellor – Corporate Travel
Responsibilities:
 Generate newbusinesstoachieve definedsalestargets
 ClientManagement - Representedclientsinternallyandcoordinatedwithotherfunctionsto
implementclientsystems,complete projects,andaddressongoingservice needs.
 Ensure compliance with policiesandproceduresonanongoingbasis
 Ensure consistentadherencestotravel policies
 Developandevaluate travelpoliciesthatwill ensure the strategicinitiativesare carriedout
 Handlingtravel requirementsof the corporate clientsandmaintainingmutuallybenefitting
relationshipforrepetitivebusinessgeneration
 Resolve escalatedclientissuesandspearheadingnew revenue-generatinginitiative
THOMAS COOK I LTD (JUN 2006 – OCT 2010)
Assistant Manager – Corporate Travel
Responsibilities:
 Issuance of Airtickets,generatinginvoicesandcreditnotes
 Coordinate withClients,Agents&Airlinesforsmoothservice workflow
 Handle technical databasesrequiredforsmoothdailyinterofficeoperation
 Deal withco-departmentslike ForeignExchange,LeisureTravel &Insurance toprovide the
complete travel solutionto the client
Education
Qualification College/University Year Percentage
BSc.(Hospitality) Institute of Hotel Management
Kolkata
2006 62
XII NazarethAcademyGaya 2002 62
X NazarethAcademyGaya 2000 73

3. Personal Vitae
Date of Birth : 31st
October, 1983
Language Known : Hindi,English,Bengali
Gender : Female