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2014 Objectives & 1st Q Housekeeping Report
- 1. Sensatori 2014 Objectives & 1st Q Housekeeping Report CORAL SEA HOTELS - RESORTS - NILE CRUISES
- 2. Housekeeping Objectives 2014 CORAL SEA HOTELS - RESORTS - NILE CRUISES Employee Guest Corporate
- 3. CORAL SEA HOTELS - RESORTS - NILE CRUISES Customer Satisfaction Customer Satisfaction •Ensure operation standards are followed •Maintain Bedroom cleanliness standards, constant follow up and visibility in the operation •Effectively communicate with Eng, laundry and F.O where room comfort is concerned •Work on providing high quality pillows to guests upon request •Work on and analyze all operational and guest feedback reports such GSC, guest comments, Tripadvisor, Soiree, Trust You and I heard. Identify concerns, root causes and work on them to rectify. •Implement all ISO new operation standards Objective W/2013 S/2013 W/2014 Objecti ves S/2014 Objecti ves 2013 Actual 1st Q 2014 Actual 1st Q Increase bedroom comfort score 93% 94% 94% 94% 93% 93% Maintain Bedroom cleanliness 96% 97% 97% 96% 96% 97%
- 4. Financials Reduce HK cost of cleaning PRPD by (10%) Below budget 0.66 0.65 0.59 0.54 Miscellaneous Income Flower 2660 1752 490 579 Objective 2013 2014 Objectiv e 2013 Actual 1st Q 2014 Actual 1st Q Financials •Issue stores requisitions on weekly bases based on occupancy •Monitor the usage of all guest supplies and have tight control on all process, from issuance till it reaches guest room •Commit to monthly maximum consumptions in general and to selective items in specific. •Monthly Analyze all expenses and ensure all numbers fall in place with number of guests, occupancy etc. •Always investigate unreasonable consumptions till reaching justifications and act accordingly •Flowers income 2014 is less than 2013 due to decreased occupancy. Yet, work on achieving/increasing target by selecting best flowers to gain reputation •Work on obtaining discount from supplier with maintaining quality CORAL SEA HOTELS - RESORTS - NILE CRUISES
- 5. Team Members Increase Team Members Satisfaction by 4.43% than 2013 80.57% 85% NA NA Reduce Team Members Turn Over rate by 01% less than 2013 5.49% 4% 3.60% 3.53% Objective 2013 2014 Objecti ve 2013 Actual 1st Q 2014 Actual 1st Q Team Members •Work on team members development and prepare them for promotions where possible and when fit. •Work close to team members and constantly coach where needed •Despite the difficulties in hiring the qualified candidates, yet be selective when hiring, trying to create a healthy work environment and reduce turnover rate •Work closely with HR on monthly communication meetings, work in their feedback/comments and concerns •Show an understanding attitude towards team members’ needs. Both personal and professional. CORAL SEA HOTELS - RESORTS - NILE CRUISES
- 6. Team Members On-Job Training hours - goal is 5 hours monthly (Measured by month end report) 5 5 5 6.92 Spread ISO awareness amongst team members and include it in day to day Operations Activities. NA NA NA NA Objective 2013 2014 Objecti ve 2013 Actual 1st Q 2014 Actual 1st Q Team Members •Continue conducting 15 minutes training at daily morning briefing choosing topics based on operational needs •Take sexual harassment and cultural differences as an always existing topic •Encourage team members on attending English courses by allowing flexible schedules •Follow up on strict application of all health and hygiene standards including “Ill Guests” practice • Stress on implementation of SOPs and all ISO systems and include it in departmental training of all new hires CORAL SEA HOTELS - RESORTS - NILE CRUISES
- 7. Thank You CORAL SEA HOTELS - RESORTS - NILE CRUISES