1. C V
Michael Fanous Farge
PERSONAL DATA
Nationality : Egyptian
Date of Birth : 98 1987
Mobile : 00965–99639457
Skype : Micheal fanous
Current address : Kuwait city - Kuwait
E Mail : Meshofanous2007@yahoo
EMPLOYMENT HISTORY
Captain: at Starwood-Sheraton Hotel in Kuwait
(May-2014 till now)
KEY PERFORMANCE AREA STANDARDS
1. Grooming and Hygiene
•To ensure that you are wearing the correct uniform when reporting for duty.
•Wear name badge on left breast at all times.
•Follow hygiene procedures.
2. Control of staff
•Check that staff attends as scheduled.
•Follow up on additional duties assigned to waiters.
3. Cleaning
•Make sure that the correct chemicals are used in the given quantities to prevent wastage
•Follow up on all cleaning duties assigned to waiters to ensure cleanliness and completion.
4. Operating equipment

2. •Inspect all equipment on a daily basis to ensure that high standards are maintained.
5. Maintenance
•Report any faulty equipment or maintenance problems to Maintenance immediately via a job
card.
6. Lost property
•Any lost property must be handed to the Security Office Immediately
7. Pre-shift meeting
•Ensure that all staff attends the pre-shift meeting.
8. Pre-service mise en place
•Follow up that sufficient mise en place has been prepared by waiters.
9. Table set ups
•Check that tables designated to waiters are clean and set to the required standard.
10. Station set ups
•Check that the stations set ups designated to waiters are clean and set to the required standard.
11. Fast Food Serving Procedures
•Supervise and assume full responsibility for your designated area.
•Welcome Guests.
•Ensure that all guests are served promptly, efficiently and courteously.
•Monitor service line to ensure efficient and speedy service.
•Ensure correct serving procedures are followed.
•All guests must be handled quickly and efficiently.
12. Guest relations
•A friendly attitude must be maintained at all times.
•Welcome all guests using guest name as often as possible.
•Keep eye contact and acknowledge guests at all times.
•Be familiar with hotel facilities and hours of operation.
•Telephone etiquette.
•Answer telephone within 3 rings and use correct courtesy phrases.
•Take messages accurately and relay same, quickly and efficiently.
•Repeat all information back to caller for verification.
•Thank guest when they leave.
13. Guest Complaints
•Handle all guest complaints in courteous and professional manner
Waiter: at Club Marmara Hotel and resorts Hurghada-Egypt
( From December 2008 to November 2011)
SCOPE AND GENERAL PURPOSE OF THE JOB:
• Assist the supervisor and restaurant manager in all aspects of restaurant
service by ensuring that the food and beverage service if of a high standard
and to the guest’s complete satisfaction.
KEY PERFORMANCE AREA
• Carry out required mis – en – place, ensuring that all cutlery, crockery and
glassware is clean, polished and free from cracks or chips
• Lays and cleans tables according to hotel standards and company policy

3. • Ensures that the service sideboards are adequate prepared for service and
tidied before going off duty
• Greet guest cordially and make every effort to seat them
• Suggest aperitif orders and collect form the bar before the guest opens the
menu
• To be able to recommend dishes, take orders and sell food and beverage
items as often as possible and in the correct manner, according to company
policy
• To serve and clean all orders promptly and efficiently.
• Be familiar with the buffet and a la carte menu, know the ingredients, method
of cooking and time it takes to prepare each item on the menu
• To be responsible for the proper set up of tables.
• Be familiar with drinks and the proper glasses in which they must be served
and recognizes the various drinks by sight.
• To store any equipment in the correct storage areas according to hotel
procedures
• Maintain a high standard and appearance and be well groomed and neatly
dressed in the correct uniform with name badge.
• To be familiar with the staff handbook & all related company policies &
procedures.
• Be familiar with all company disciplinary procedures & should the need arise,
ensure that procedures are consistent & fair
• All guests to be handled in an efficient, effective, prompt & professional
manner.
• Have knowledge of hotel facilities as well as complex facilities.
• Visit all the tables & ensure that the guests are happy, taking corrective
measures where applicable.
EDUCATION
Minia University: BSc. in Hotel Management .Graduation year:
2008
Soft SKILLS
Hard work
Up Selling
Motivation
Co-operation

4. Communication skills.
Teamwork.
Problem Solving & Decision Making.
Customer Service.
Sales Skills
Excellent service.
Time and task management.
Performance development
COMPUTER SKILLS
Operating systems: MS Windows 98 and XP, Micros( POS).
Applications : MS Office 2007 /XP (MS- Word, Power Point.).
TRAINING&SEMINARS
• Food & Beverage Skills Development .
• Up Selling.
• Fire training course.
• Handling Guests Complaints.
• SPG loyalty program.
• HACCP.
• Management.
• Tea Training by Ronnefeldt tea academy.
AWARDS
Employee for the month MAY 2009, and FEB 2010 in Club Marmara Hurghada.

5. LANGUAGE SKILLS
Arabic : as mother tongue.
English : very good speaking & writing.
REFRENCES
AVAILABLE UPON REQUEST
• Hope that my C.V will meet your requirements,
many thanks

6. LANGUAGE SKILLS
Arabic : as mother tongue.
English : very good speaking & writing.
REFRENCES
AVAILABLE UPON REQUEST
• Hope that my C.V will meet your requirements,
many thanks