1. CIBELE GONÇALVES ASSIS
Cell phone number: +55 (31) 983234554
Email: cibeleassis2@yahoo.com.br
PROFILE
• Fast paced individual with solid experience working in teams or independently.
• Highlyresponsible,withastrongabilitytocomplete taskstohighestlevel withoutlosing focus or objectivity.
• Solid experience in customer service and sales, with a friendly and positive working attitude.
• Team player,excellentManagement,leadershipandmotivationalskills,previoustrainingexperience,flexible
and patient.
QUALIFICATIONS
July 15 – July 17 Pos graduation in Language, Technolgy and Teaching – Federal Universtiy of Minas Gerais
(Brazil) – ongoing
Feb02 - Dec 05 B.Sc. Tourism & Hospitality Management- Degree University Presidente Antonio Carlos Juiz de
Fora (Brazil)
Jan 04 - Dec 05 Diploma in Development consultancy – Cetap Juiz de Fora - Minas Gerais ( Brazil)
Additional qualifications/training:
Aug 11- Aug 12 Graduate Diploma in Business Studies –Academic Bridge (Ireland)
Aug 10 - May 11 Atlas Language School (Advanced English) - Cambridge Exam FCE
EMPLOYMENT HISTORY
CNA Definitive English - Conselheiro Lafaiete, Minas Gerais Brazil Mar 2013 – to date
English Teacher
• Plansand teaches English classes. Works in teaching at various levels ( basic, intermediate and advanced).
Nossa Senhora de Nazaré School - Conselheiro Lafaiete, Minas Gerais Brazil May 2016 – Feb 2017
English Teacher
• Planned and taught English classes for Secondary School – 6th and 7th grades respectively.
SEI – Engineering - GERDAU Açominas, Ouro Branco Minas Gerais May 2013 – Sep 2013
Translator and Interpreter
• Responsible toconductmeetingswithSIEMENSSVAI Group - (England and Germany), HERKULES - (Germany
and United States) along with Gerdau, as well as translations of ATA'S official chart traceability of non-
conformities, checking Packing list, Notes acessoria , pre-test risk injunctions.
• Responsible for training on site and in the classroom.
Responsible for translation and interpretation of the commissioning of the line of Steckel Mill Laminator -
Laminating hot strip (pulpit).
• Acted as responsible for performing all workshop Cylinders training equipment assembly, training with
software for grinding cylinder engines.
CVC Operator Conselheiro Lafaiete, Minas Gerais, Brazil Nov 2012 – Apr 2013
Travel Consultant

2. • Processed online bookings.
• Dealt with long-haul bookings.
• Sold package tours to individuals and groups.
• Closely monitored availability and rate codes.
• Assisted customers with insurance coverage, e-tickets, and car rental.
• Ensured all calls and queries were dealt with efficiently and professionally.
Spar Deli and Food Dublin, Ireland Feb 2010 – Jun2012 (Cultural Exchange)
Shop Assistant/Deli Attendant
• Delivered excellent customer service.
• Attended the deli counter for breakfast and lunch service.
•Maintained stock and made purchase orders when needed.
• Worked on the cash register, accurately dealing with cash and credit operations.
Travel Agency Tiradentes Sao Joao Del Rei, Brazil Apr 2009 – July 2010
Travel Agent
• Processed online bookings.
• Dealt with long-haul bookings.
• Sold package tours to individuals and groups.
• Closely monitored availability and rate codes.
• Assisted customers with insurance coverage, e-tickets, and car rental.
• Ensured all calls and queries were dealt with efficiently and professionally.
Vila Gale Resort Rio De Janeiro, Brazil Nov 2008 – Mar 2009
Reservations Agent
• Was responsible for all incoming calls to the department in an efficient and professional manner.
• Kept accurate records of all transactions.
• Assisted guests with check-in/check-out, dealt with their requests.
• Took reservations and accurately input the information in the reservations system.
• Ensured all calls and queries were dealt with efficiently and professionally.
Travel Agency Passadena Juiz De Fora, Brazil Jan 2005 – Dec 2007
Travel Agent
• Processed online bookings.
• Dealt with long-haul bookings.
• Sold package tours to individuals and groups.
• Closely monitored availability and rate codes.
• Assisted customers with insurance coverage, e-tickets, and car rental.
• Ensured all calls and queries were dealt with efficiently and professionally.
SKILLS
Languages: Portuguese (native); English (fluent); Spanish (basic)
IT: Proficient in MS Office (PowerPoint, Word, Excel); Internet Explorer; Expertise in Amadeus and Sabre.
Volunteering–The Children of Divine Providence, Juizde Fora– Brazil Voluntary:Childrencare,servinglunches
and meals,supervisingsports,playtime activities.