3. COM E
M RCIAL SE OR
CT
>>> hotels
>>> motels
>>> guesthouses
>>> farmhouses
>>> private
hostels
>>> caravan parks
>>> campsites
>>> villas
>>> apartments
>>> chalets
>>> hired
motorhomes
H
oliday centers, villages, camps
Cruise ships
H
ired yachts
4. QUASI /NON-COM E
M RCIAL
SE OR
CT
>>> youth hostels
>>> private caravan
>>> private camping
>>> private yachts
>>> home exchanges
>>> timeshares
>>> private motorhomes
>>> VF
R
E
ducational Institutions
9. 1. H
ospitality and Accommodation
comprises both tangible and
intangible factors.
• T
ANGIB E – physical
L
surroundings,
equipments, décor,
location, food and
beverage.
• INT
ANGIB E –
L
atmosphere and service
2. INSE ARAB IT
P
IL Y
3. P RISH IL Y
E
AB IT
10. PAN PACIFIC
SINGAPORE
Ranked #2 of 268 hotels in
Singapore
SadiaPrema
Dhaka City, Bangladesh
“A hotel I love to go back over &
over again”
Reviewed 17 June 2012
“This is one hotel in Singapore
that I love to go back to
every time. This was
probably my 7th or 8th stay
at this hotel as I travel to
Singapore quite often. The
staff at the hotel is excellent
and so is their service:)......
simply love this hotel and will
go back to it any time:) “
11. M
anagement of
Commercial Accomodation
>>> the concept of OVER
BOOKING
>>> Y
IELD or R
EVENUE
MANAGEMENT
Sectoral Overlap
>>> accommodation facilities and
nothing else
>>> integrated tourism services
13. Holistic Thinking : the Concept
of E
cosystems
Regulation of the Negative
Impacts
E
ncouraging Good P
ractice
Raising Awareness amongst
T
ourists and the Industry
P
aying a P
rice that Covers the
E
nvironmental Costs of T
ourism
M
aintaining a Balance B
etween
Conservation and Development
14. B DRUT AN ST P
E
H
ES
H E
OT L
>> staffs are trained in green issues
and volunteer in cleaning up the
beach several times each year
>> solar panels, energy-saving boiles,
environmentally-friedly cleaning
products and guests' amenities
>> customers that arrive using public
transport are rewarded with 10%
discount
16. • Unit level. T
echnology is the key to
the efficient management of
resources at unit level.
• Macro level. T significant
he
development at this level is the
increasing dominance of global
distribution system (GDS) as the
lead method of securing market
share and marketing advantage for
major accommodation brands.
• The Internet. T has allowed small
his
operators to bypass the power of the
GDS
18. • Service-intensive businesses
within accommodation are
also labor-intensive and are
always likely to remain.
T is despite considerable
his
improvements in:
–P
roductivity through the
use of technology
–T
raining
– Systems efficiency
–M
anagement effectiveness
