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Prepared by Prof Santos Buenvenida
Posted by Dominique Martel Soriano

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  1. 1.  The Department of Tourism of the Philippines defines hotels as a building edifice or premises or a completely independent part thereof, which is used for the regular reception, accommodation or lodging of travelers and tourist and the provision of services incidental thereto for a fee (Department of Tourism, 1992)
  2. 2.  Commercial hotels: These are the largest group of hotels that primarily caters to business travelers. They offer a wide variety of services and facilities that meets the exquisite taste of guest. It is common to see state-of-the- art rooms and recreational facilities in this category. Airport hotels: Airport hotels are named so because of their proximity to major travel centers like the airport. Typical target markets include business travelers who do not want to travel long after a long haul flight, airline passengers with overnight travel layovers or canceled flights and airline personnel.
  3. 3.  Resorts: Resorts are designed for relaxation and vacationing guests as they target the leisure market. A resort may be located in the mountains, on an island, or in some other exotic location away from crowded residential areas. Bed and breakfast hotels: Bed and breakfast hotels usually are converted houses, historical buildings that offer rentable rooms to guest. The number of guest rooms in this category ranges from 20 to 30 guestrooms and may offer limited but homey food and beverage service.
  4. 4.  Suite hotels: Suite hotels feature luxury rooms. These may include a foyer and kitchen as part of the guestrooms and butler service. Extended stay hotels: Designed for travelers who intend to stay five days or longer and require reduced hotel services. This would include a kitchen area. Convention hotels: Convention hotels primary caters to conventions and meetings from small to large groups. Casino hotels: Highlights gaming as one of the entertainment venue for guest.
  5. 5. Rank/ Brand Name RoomsBest Western 308,636Holiday Inn Hotels & Resorts 256,699Marriott Hotels & Resorts 188,544Hilton 176,541Holiday Inn Express 156,531Days Inn 153,333Comfort Inn 149,991Hampton Inn 147,326Sheraton 138,878Super 8 128,587
  6. 6. Rank/ Company HotelsHotel Group 6,544Choice Hotels International 5,570Best Western International 4,035IHG (InterContinental Hotels Group) 3,949Accor 3,871Hilton Hotels Corp. 3,000Marriott International 2,999Carlson Hotels Worldwide 969Golden Tulip Hospitality Group 944Starwood Hotels & Resorts Worldwide 897
  7. 7.  Star Rating Diamond In the Philippines, hotels are classified into four categories; these are the De Luxe, First Class, Standard and Economy. According to the Department of Tourism, hotels can be adjudge by location, physical structure, bedroom facilities and furnishings, front office and reception service, recreational amenities, entertainment, engineering and maintenance, public areas and overall service.
  8. 8. Stars Diamond1 •Basic service and regular •Hotels for the budget conscious with room without the frills and basic amenities pertaining to comfort, amenities. cleanliness, service and hospitality •Courteous staff that practice good housekeeping2 •Basic room that provides •Moderately priced booking with expanded amenities and modest enhancements on physical services which may include on- facilities, guestroom, design, and site food and beverage outlets amenities. and recreational facilities such as a gym3 •Provides full service and •Provides comprehensive needs of amenities, which may include guest turndown service, bell service, •Features distinguished style, a gym, and on-site food including marked upgrades in the beverage outlets. quality of physical attributes, •Room highlights more amenities, and level of comfort bathroom and in-room provided. amenities
  9. 9. STAR DIAMOND4 •Provides guests luxurious •Provides extensive amenities, stylish experience in terms of guest facilities, and high degree of service room facilities amenities, and services. •Service is exceptional and facilities are distinctive in taste5 •Provides superlative service and •Provides ultimate luxury and expanded amenities in a sophistication luxurious , distinctive •Has a unique trademark of meticulously environment serving and exceeding all guest expectations while maintaining an impeccable standard of excellence.6-7 •Some sectors in the hotel •Not applicable industry claim that the six-or- seven-star classification is just a marketing tool by hotels to promote their properties •The Crown Macau is a six –star hotel while Burj Al Arab and the Atlantis hotel in Dubai are considered seven-star hotels.
  10. 10.  A management contract is an arrangement under which operational control of an enterprise is vested by contract in a separate enterprise that performs the necessary managerial functions in return for a fee. Management contracts involve not just selling a method of doing things (as with franchising or licensing) but also in doing them. A management contract can involve a wide range of functions, such as technical operation of a production facility, management of personnel, accounting, marketing services and training.
  11. 11. Company Hotels ManagedMarriott International 962Extended Stay Hotels 686IHG (InterContinental Hotels Group) 539Accor 535Starwood Hotels & Resorts Worldwide 489Tharaldson Lodging Cos. 372Hilton Hotels Corp. 346Interstate Hotels & Resorts 191The Rezidor Hotel Group 176Hyatt Hotels & Resorts 172
  12. 12.  According with the Department of Tourism of the Philippines a resort is any place or places with pleasant environment and atmosphere conducive to comfort, healthful relaxation and rest, offering food, sleeping accommodation and recreational facilities to the public for a fee or remuneration (Department of Tourism, 1992).
  13. 13.  Resorts according to the Department of Tourism may be categorized as:1. Beach resort (located along the seashore)2. Inland resort (located within the town proper or city)3. Island resort (located in natural or man-made island within the internal waters of the Philippine Archipelago4. Lakeside or riverside resort (located along or near the bank of a lake or river)5. Mountain resort (located at or near a mountain or hill)6. Theme parks
  14. 14.  AAA AAA
  15. 15. Category Class AAA Class AA Class A Location and Suitable area free from noise, atmospheric, and marine pollution EnvironmentParking (if applicable) Adequate parking space with parking security Facilities and Room First Class Hotel Standard Class Hotel Economy Class Hotel Accommodation Standard Standard Standard Public Washrooms •Clean and adequate public toilet •Clean and adequate •Bathroom for Male & Female public toilet •Sufficient hot and cold running water, toilet •Bathroom for Male & paper, soap and hand towel and/ or hand Female dryer. •Sufficient hot and cold running water, toilet paper and soap Sports and At least (4) sports and At least (3) sports and At least (2) sports andRecreational Facilities recreational facilities recreational facilities recreational facilities Conference / Available Available NAConvention Facilities Employee Facilities Adequate and well-maintained cafeteria, locker rooms, and separate bathrooms for male and female Resort Accreditation Standards (DOT 1992)