1. Quraitul Ain
13 Nimrod Cove  Maumelle, AR 72113
501-749-4194  qxain@ualr.edu
Network Support Specialist II
Recognized for Excellent Customer Service and
Driving Continuity of Day-to-Day Operations
Dedicated IT professional with more than six years of experience in IT and customer service sectors, and a
master's degree in engineering. Instrumental in improving customer communications and services,
promoting continuity and consistency in day-to-day operations, and successfully providing round-the-clock
support in network analysis and help desk escalations. More than four years of strong experience in design
and analysis of voice, data, and AV traffic through a worldwide network. Technically Savvy. Adept at solving
networking ,electronics ,and computer technology problems .Effective at training technicians and laypersons.
Composed and implemented process documents for multiple operational procedures for Documentation
Purposes. Continuously work to ensure customers receive timely, helpful support, and work closely with
management to implement projects which improve customer relations in 24x7 Environment. Recognized
internally and externally for outstanding customer support. Experienced in human interface design,
contributing to team projects to create simulated real-world applications.
CORE COMPETENCIES
Online customer support  PC Troubleshooting  Network Monitoring  Incident Management  Human
Interface Design  Network Management  Technical Editing  Documentation & Analysis  Problem
Investigation  Asset Management  Microsoft Office Suite  OSI Model  Routing  End User Software
Applications  Cyber Incident Response  Hardware/Software Installation and Configuration 
Network Protocols  Bridging/Switching  WAN Protocols  LAN Design  Writing/Implementing MOPs
Highly Organized  Effective Communicator  Teamwork  Leadership Development
Technical Skills:
Windows NT, 3.25, 4.0, 2000, XP and Vista, SharePoint Design and Maintenance, TCP/IP, IPX/SPX,
AppleTalk, SMB, NetBIOS, Spanning tree, Ethernet (10/100/1000), OC3/12/48 POS,
FDDI, Token ring, ISDN, Frame relay
Cisco Basics, IOS & Network Basics, including the following CISCO routers and
Switches: 6500, 4500, 4000, 3600, 3500, 2900, 2600, 2500, 800, 500
Transport Concepts Knowledge SONET, DWDM, CWDM
Experience with ATM, ADSL, Cyan, Fujitsu, and Turin Systems
 Monitoring, troubleshooting, test and turn up, installation, and provisioning within a NOC
 Familiar with circuit layout record, and possess understanding of diagrams and schematics
 Experienced in determining priorities for action and troubleshooting networking problems
 Skilled in configuring ports on VLAN switches
 Expert in fixing wireless connectivity
 Complete knowledge of Ethernet, Intranet, & TCP/IP networking
 Familiar with computer networking architecture and MS operating system
 Adept in solving technical problems relating to computer networking
 Familiar with the latest technology and hardware used in networking
 Excellent communication and project management skills
EXPERIENCES AND ACHIEVEMENTS
LEIDOS, Little Rock,AR. 2013 – Current
A global leader solving problems in national security, engineering, and health - formerly known as SAIC.
Network Support Specialist II  2013 – Present
Evaluate necessary end requirements for projects, recommending appropriate designs, providing cost
analysis, and planning and coordinating tasks for successful installation of data networks. Serve as primary

2. QURAITUL AIN Resume, Page 2
technical contact for critical issues, and prepare training and process documentation to assist team with
support issues. Analyze and resolve technical problems for established networks, conducting research and
recommending solutions for network upgrades, ensuring connectivity and compatibility between systems.
Resolve complex network problems with vendors, consistently documenting network problems and
resolutions.
 Automated application monitoring tools to notify appropriate staff so technical failures can be
resolved quickly. Troubleshoot and resolve network production problems.
 Successfully coordinated three teams to provide a 24/7 customer support environment.
 Function as a technical specialist on WAN/LAN network integration issues critical to efficient business
operations.
Skills utilized: Network administration, optimization and performance; IP Networking; Cisco Routers and
Switches; LAN/WAN/WLAN concepts, infrastructure, and protocols
MOLEX, Maumelle , AR. 2011-2012
A leading supplier of connectors and interconnect components.
Electrical Engineering Internship
Supported the development and implementation of new and ongoing products by interfacing with the high-
speed adapter development teams (comprised of electrical, mechanical, manufacturing, quality, marketing
and vendors). Organized and shipped product samples and maintained records, ensuring regulatory
compliance data met federal, state, and local requirements.
 Qualified, validated, and maintained lab equipment, performing empirical, analytical evaluation, and
characterization of high-speed electronic circuitry to include adapters and cable assemblies.
 Utilized digital oscilloscopes, communication analyzers, pattern generators, network analyzers,
spectrum analyzers, TDRs, and bit error rate testers for test speeds up to 10 gigabits per second.
 Assembled experimental circuitry and prototype models, requiring surface mount soldering of
miniature electrical components and cable.
SOUVENIER TRADING COMPANY, Karachi, Pakistan 2004-2005
A leading and widely renowned importer, exporter, dealer and supplier of leather chemicals.
Lead Technical Analyst/IT Specialist
Served as primary technical contact for critical issues for a global intranet application, resolving technical
failures, automating application monitoring tools, and providing technical expertise for application upgrades.
 Successfully prepared technical training and processed documentation, aiding with day-to-day
support issues.
ANWAR ASGHAR BROTHER CUSTOM AGENTS, Karachi, Pakistan 2003
The company serves as a clearing and forwarding agent.
System Administrator/IT Specialist Intern
Performed software and server support, assisted with critical system outages, and completed software
upgrades and capacity planning to ensure continuity of operations
 Successfully coordinated with business executives, software experts, data source teams and the help
desk in an on-call availability environment.
EDUCATION
Master of Science, Systems Engineering, University of Arkansas at Little Rock, Little Rock, AR, 2014
Bachelor of Science, Computer Information Systems,
NED University of Engineering and Technology, Karachi, Pakistan, 2002
Certifications:
Cisco Certified Network Associate (CCNA), January13 2011 – December 2016
Cisco Certified Network Professional (CCNP), January13 2011 – December 2016