Paarthasarathi Krishnan has over 11 years of experience in IT service delivery and data center management. He currently works as a Service Availability Manager at Air Products Shared Services, where he leads a team of 5 people to ensure constant service availability. Previously, he worked at Hewlett-Packard and Scicom in various technical support roles. He has extensive experience in server administration, incident management, and team leadership.

1. PAARTHASARATHI
KRISHNAN
No.404, SS17/1G, Seksyen 17, Lafite
Apartment, 47500 Subang Jaya, Selangor
017-5650795
paartha@hotmail.com
DOB: 8th May 1985
Achievements
 Over 11 years’ extensive experience in overseeing regional IT service delivery, data center
management as well as change management.
 Well versed in the administration of a myriad of servers, networks, systems as well as hardware and
software.
 Known as a dedicated and organized team leader, able to develop and empower subordinates in
delivering breakthroughs.
 Demonstrated outstanding acumen in incident management and technical troubleshooting towards
ensuring swift resolution of issues.
CORE COMPETENCIES
Technical
Server Monitoring
Incident Management
Technical Troubleshooting
Server Administration
Data Centre Management
Problem Management
Management
Team Management
Global TeamLiaison
Continuous Improvement
IT Infrastructure
Performance Monitoring
Training & Mentoring
HIGHLIGHTS
 Conferred the Peer Award for exceptional performance by the Management for two consecutive
years.
 Instrumental in managing and completing the UC4 project in the United States within the set 3
weeks’ timeframe while delivering knowledge transfer and training with the US team mates.
 Appointed the Subject Matter Expert in providing comprehensive support to the entire team.

2. PAARTHASARATHI KRISHNAN Page 2
WORKING EXPERIENCE
Air Products Shared Services Sdn Bhd June 2010 – Present
Service Availability Manager
 Lead and manage a team of 5 people and ensure the constant availability of services for global end
users.
 Coordinate all team resources while ensure swift resolution of disputes.
 Monitor the high impact and high priority incident tickets while coordinate resources to ensure
immediate response to all failures.
 Liaise with the Escalation Manager in ensuring all incidents are swiftly reported and fixed.
 Closely follow up and close on all open incident alerts while ensure all incidents are posted.
 Manage security patching, network outages as wellas major and minor releases whileensure smooth
daily shift transitions.
 Appointed as the SAP Release Manager in overseeing all major and minor SAP releases in Malaysia.
 Lead various migration projects including VM Migrations, PVDI Migrations and Hyper-V Migrations
Preparation as well as printer deployment.
 Manage the Cyber Security Alert monitoring while acted as the point of contact for all technical
issues.
 Conduct personalized coaching sessions to improve the performance of all team members.
 Coordinate monthly security server patching activities while collaborate with the team in providing
complete technical support.
 Lead change management functions including planned and unplanned outages, interim changes as
well as emergency change approval.
 Oversee the end to end change management project execution while ensure prudent utilization of
resources
Hewlett-Packard (M) Sdn. Bhd (Emerio Malaysia) July 2006 – May 2010
Technical Support (File & Print and Windows Level 2 Engineer) (Feb 2008 – May 2010)
Operation Support Specialist (Windows (Wintel) L1 Engineer) (July 2006 – Feb 2008)
 Led technicalmonitoring and troubleshooting for more than 1000 Windows network platform as well
as servers across the Asia Pacific region.
 Managed EDN, log and dispatch, scripted routine/scheduled tasks, standard documented requests
as well as service request administration.
 Alerted the respective HP community on all Wintel Server & Network incident and outages while
generating weekly and monthly reports.
 Monitored the Active Directory, DHCP Server and TCP/IP protocol while installed and maintained all
antivirus as well as security applications.
 Ensured swift incident management and all tickets are logged into the system.
 Carried out database housekeeping and creation of new user accounts while perform periodical
hardware and software assessments.
 Spearheaded change management for low risk and low impact changes.
 Conducted quality improvement activities including server and desktop upgrades and patching.
 Ensured clear communication with the onsite support and upper level teams as well as clients and
global support teams.
 Provided training to engineers to enhance their troubleshooting and related competencies.

3. PAARTHASARATHI KRISHNAN Page 3
Scicom (MSC) Aug 2005 – July 2006
Technical Support Executive
 Managed a team of eight in providing comprehensive technical support including OS configuration,
resolving surfing issues as well as disk space maintenance.
 Setup and configured a myriad of hardware as well as software including wired and wireless modems,
routers, desktop and laptop connections, emails as well as firewalls.
 Performed technical troubleshooting while ensuring swift resolution of issues.
 Monitored the team performance while preparing weekly reports to the management.
 Trained each member of the team in the areas of problem solving as well as troubleshooting.
EDUCATION
 Bachelor's Degree in Electric & Electronics Engineering,
University College of Technology & Management Malaysia
 Diploma in Electric & Electronic Engineering,
University College of Technology & Management Malaysia
PROFESSIONAL DEVELOPMENT
 20410 Installing & Configuring Windows Server 2012
 iTIL V3
 ITIL Foundation
 SAPTEC_62 – Fundamentals of SAP NW AS
 Basic Occupational First Aid & CPR Course
 SCCM & VM Server Installation
 Basic Course in Computer Maintenance
TECHNICAL SKILS
Operating Systems : Windows XP, 7, Windows Server 2000/2003/2008
Applications : Microsoft Office, Outlook, Internet Explorer, Firefox, Lync 2013
ITSM Tools : Service Now, Remedy, OVSD, UC4, SAP Front End, SAP Basis, SAP ERP, SAP BW