Register with Paytm Mall shop - English

1. Register with Paytm Mall
In this module, we will discuss :-
1. Documents needed for the signup process
2. Register with Paytm Mall - Signup DIY
3. Understanding your Seller Panel

2. Documents needed for the signup process

3. What are the documents needed for the signup process?
The four documents that are mandatory for the signup process for you as a seller are -
Cancelled cheque
PAN card
Company and warehouse address proof
GST certificate
Document
needed for
signup

4. What are the documents needed for the signup process?
Cancelled cheque
Description
• Only a scanned copy of a blank cancelled cheque on the company name will be taken to verify the bank details
• The cancelled cheque is to be provided with the Name - either printed/company stamp/handwritten
• In case of handwritten name or company stamp on the cheque, it should be supported with the bank passbook with bank stamp or the bank mandate
form with the signature and stamp of the authorized bank signatory
• In case of absence of a cancelled cheque, a declaration letter from the bank with the bank details mentioned on the bank letterhead with the
signature and stamp of the authorized bank signatory can be considered
• The bank statement will not be considered for as a valid document
• No overwriting or correction on the cheque should be there

5. Remember these points to avoid document rejection!
We accept the cancelled cheque image if:
• Beneficiary name, Account no., and IFSC code are all printed on it

6. Remember these points to avoid document rejection!
If these are not printed, we accept the cancelled cheque image if:
• the bank’s declaration/passbook with authorized signature and stamp of the bank is shared along with the cancelled cheque

7. Remember these points to avoid document rejection!
If these are not printed, we do not accept the cancelled cheque image if:
• the bank’s declaration/passbook without authorized signature and stamp of the bank is shared
X

8. What are the documents needed for the signup process?
PAN card
Description
• PAN stands for Permanent Account Number. It is mandatory for making financial transactions
• The PAN card should be on the company name. However, in case of a sole proprietor, it can be on the seller name
• A scanned copy of the PAN card is mandatory for verification
• A photocopy/online snapshot of the PAN card will not be considered

9. Remember these points to avoid document rejection!
We accept PAN card image when it is :
• Clear/Not blurred
• Scanned copy of the original document
We reject the PAN card image if :
• You share a copy which is blurred or is a scanned copy of the photocopy
of the PAN card
• You share the online snapshot of your PAN card
X

10. What are the documents needed for the signup process?
Company address proof
Description
• The address proof is a document that is required to verify your company address details
• Only the scanned copy of the GSTIN, Electricity/Telephone bill, Certificate of Incorporation, Municipal corporation certificate, lease agreement, Aadhaar
card, driving license on the company name will be considered
• In case of a sole proprietor, the company address proof can be on the seller name
• The electricity bill/telephone bill should not be more than 3 months old

11. What are the documents needed for the signup process?
Warehouse address proof
Description
• The Warehouse address proof is a document required to verify your warehouse address details
• In case the warehouse is in a different state, the GSTIN certificate of the new warehouse state must be provided
• However, in case of the exempted categories, the seller can provide the electricity/telephone bill, Rent/lease agreement, Certificate of Incorporation and
Municipal corporation certificate
• The electricity bill/telephone bill should not be more than 3 months old

12. Remember these points to avoid document rejection!
We accept documents when you share the:
Copy of the Aadhar card (both sides) Registered GSTIN Electricity Bill mentioning
the correct Pincode
Note – The shared bills should not be older than 3 months and expired govt. certificates are not acceptable

13. Remember these points to avoid document rejection!
We accept documents when you share the:
Note – The shared bills should not be older than 3 months and expired govt. certificates are not acceptable
Rent agreement (complete set) Telephone Bill
Aug
2017

14. Remember these points to avoid document rejection!
We accept documents when you share the:
Note – The shared bills should not be older than 3 months and expired govt. certificates are not acceptable
Udyog Aadhaar Shop Registration certificate
mentioning the Pincode
Certificate of
CENTRAL BOARD

15. Remember these points to avoid document rejection!
We accept documents when you share the:
Note – The shared bills should not be older than 3 months and expired govt. certificates are not acceptable
Certificate of IEC Certificate of Incorporation
Copy of the Voter ID card (both sides)

16. Remember these points to avoid document rejection!
We reject the documents if :
• You share the VAT, TIN, Tax invoice, Provisional GSTIN with us
• In case you provide the scanned one-sided copy of the Voter ID card or the Aadhaar card with the name mentioned on it
• You share a self-declaration form or bank passbook
• In case you are not a sole proprietor and have shared the documents on someone else’s name (other than the company name)

17. Remember these points to avoid document rejection!
We do not accept documents when you share the:
X X
Provisional GSTIN TIN Certificate
VAT Certificate
X

18. Remember these points to avoid document rejection!
We do not accept documents when you share the:
One-sided copy of the Aadhar card
with the name mentioned on it
Tax invoice
X X

19. Remember these points to avoid document rejection!
We do not accept documents when you share the:
X X
One-sided copy of the Voter ID card Trade Mark Certificate in someone else’s name
(other than company name)

20. What are the documents needed for the signup process?
GSTIN
Description
• GSTIN stands for the Goods & Services Tax Identification Number needed from every seller for registration to sell his products online
• It is mandatory to provide the GSTIN
• It should be on your company name. However, in case of sole proprietorship, it can be on the seller name

21. Remember these points to avoid document rejection!
We accept GSTIN details when :
• The PAN number in the GSTIN submitted by the seller is the same as the PAN card number submitted by the seller
• The taxpayer type should be Regular and the status should be Active on the Govt. GSTIN portal
• It should be of the same state in which your warehouse is situated

22. Remember these points to avoid document rejection!
We reject the documents if :
• The taxpayer type is other than Regular and/or the status is other than Active on the Govt GSTIN portal
X

23. Remember these points to avoid document rejection!
We reject the documents if :
• The PAN number in the GSTIN number submitted by the seller is different than the PAN card number submitted by the seller
2 Z 5
JKCDE5678F
29
X

24. A few more tips to avoid document rejection……
Do not share unregistered GSTIN details
Do not share blurred images of the documents. Always share the
documents in the correct format (JPEG/PNG/PDF)
The details should not mismatch in correspondence to the supporting documents
The saving account’s cancelled cheque should always have the company
name printed/stamp

25. Steps to register with Paytm Mall

26. How to register with Paytm Mall?
To register as a seller with Paytm Mall, visit ‘seller.paytm.com’ and follow these steps -
Read the instructions carefully Click on Sell on Paytm
Note – It is preferable to use the Google chrome browser to sign up and login to the Paytm Mall seller panel
.

27. How to register with Paytm Mall?
It is mandatory to register on Paytm.com first to get registered as a seller on Paytm Mall, if you already have an account on Paytm.com,
follow these steps-
Enter your registered Paytm mobile number or email ID and password, click on Sign in Securely
Note - If you have forgotten your password, you can reset your password. For more details, click here

28. How to register with Paytm Mall?
If you don’t have the account then follow these steps to create a new account on Paytm.com
Click on Create Account Enter the details and click on Send verification OTP

29. How to register with Paytm Mall?
If you get this error, it means you already have an account on Paytm.com
Now click on Sign In to login
98XXXXXXXX

30. How to register with Paytm Mall?
Enter the OTP received on your mobile number and click on
Create account

31. How to register with Paytm Mall?
Enter your PAN card number and the Business Information here

32. How to register with Paytm Mall?
Enter your Full name and phone number here

33. How to register with Paytm Mall?
Click on Send OTP on Mobile to proceed

34. How to register with Paytm Mall?
Enter the OTP received on your mobile number and click on
Verify Mobile OTP

35. How to register with Paytm Mall?
Enter your email Id and click on Send OTP on Email
98XXXXXXXX

36. How to register with Paytm Mall?
Enter the OTP received on your Email Id and click on Verify Email OTP
98XXXXXXXX
Test@gmail.com

37. How to register with Paytm Mall?
Keep all the documents ready with you in scanned form

38. How to register with Paytm Mall?
Here, you can check your Personal Information

39. How to register with Paytm Mall?
Enter the Business Information here

40. How to register with Paytm Mall?
Click here to select the category of the product in which you deal

41. How to register with Paytm Mall?
Select the Sub-category of the product from the dropdown button

42. How to register with Paytm Mall?
Click on check box to acknowledge the statement

43. How to register with Paytm Mall?
Click on Save Details

44. How to register with Paytm Mall?
Enter the Warehouse Information and GSTIN details
If the address is same as your business address then select the check box

45. How to register with Paytm Mall?
Select the logistics type which you will use Enter the Store code (if applicable) and click on Save
Warehouse Details

46. How to register with Paytm Mall?
Enter the Bank Details

47. How to register with Paytm Mall?
Click on Verify Bank Details

48. How to register with Paytm Mall?
Click on Choose File and upload the scanned copy of your documents proof

49. How to register with Paytm Mall?
Click on Save Details

50. How to register with Paytm Mall?
You will get a confirmation page, now click on login to check the document’s verification status

51. How to register with Paytm Mall?
To login to the Paytm Mall seller panel, visit on ‘seller.paytm.com’ and follow these steps -
Enter your registered email id or mobile
number and click Continue
On the pop-up screen, enter your password and
click Sign In Securely
Note – It’s preferable to use the Google Chrome browser to login to the Paytm Mall seller panel

52. How to register with Paytm Mall?
Click on Continue
Click on Continue

53. How to register with Paytm Mall?
Go to Document Section
To check documents verification status, follow these steps-

54. How to register with Paytm Mall?
These documents are verified successfully
To check verified documents, follow these steps-

55. How to register with Paytm Mall?
These documents are rejected and the reason is mentioned here
Now you need to upload the correct and valid documents
To check rejected documents, follow these steps-

56. How to login to the Seller Panel?
Once your seller account is created, login to the Paytm Mall seller panel and follow these steps -
Note – It’s preferable to use the Google Chrome browser to login to the Paytm Mall seller panel.
Enter your registered email id or mobile
number and click Continue
On the pop-up screen, enter your password and
click Sign In Securely

57. How to login to the Seller Panel?
Click on Continue
Click on Continue

58. How to login to the Seller Panel?
To approve the updated commission, follow these steps -
Click on the Approve tab

59. How to login to the Seller Panel?
Click on Accept to accept the Terms and Conditions

60. Understanding your Seller Panel

61. How to navigate the Seller Panel?
This is a seller panel interface wherein you can see all navigation tabs -

62. How to navigate the Seller Panel?
In the top right corner, you will be able to view navigational tabs such as:
• Select Language
• Seller Helpdesk

63. Overview of the Seller Panel
Here you can change the language of the seller panel by selecting the language
from the dropdown

64. Overview of the Seller Panel
Go to Seller Helpdesk and click on the Seller Support tab
For any concerns, you can raise a ticket via the Support tab

65. Overview of the Seller Panel
Choose your category to raise a ticket
Raise your ticket category-wise

66. Overview of the Seller Panel
View your Ticket History from here

67. Best Practices For The Support Tab
Here are some best practices that should be followed for faster query resolution -
You should always mention the Order ID and the Item ID for all
queries related to orders, shipping, returns, and payments
This is important for correct and faster resolution of your issues
You should raise only one issue in a single ticket,
This will help us track your issue better and resolve
your query faster
You should always make a note of the ticket
number for future references
1. 2.
3.

68. Overview of the Seller Panel
Click on Training to view self-training modules on each issue you might face

69. Overview of the Seller Panel
In the Training tab, you can see all the training modules
and guide yourself on each issue you might face

70. How can you view your profile?
Click on the dropdown option Click on Profile
To view your profile details, follow these steps -

71. How can you view your profile?
Click on Profile
Here you can check all your basic details

72. How can you view your profile?
Click on the respective tabs to view their details Click here to upload your logo and signature details

73. How can you view your profile?
Click on Download Logo

74. How can you view your profile?
Click on Select Image and choose the image of your logo

75. How can you view your profile?
Here, you can preview and adjust the image
Test Test

76. How can you view your profile?
Click on Upload

77. How can you view your profile?
Click on Download Signature
To upload your signature follow these steps -

78. How can you view your profile?
Click on Select Image and choose the image of your
signature
Click on the checkbox

79. How can you view your profile?
Here, you can preview and adjust the image

80. How can you view your profile?
Click on Upload

81. How can you view your profile?
Click on Agreement History Click here to download the latest agreement details
You can view your last agreement details using the following steps -
Note- Latest version of the agreement will be available on the top.

82. How can you view your profile?
Click on Category Commission Revision History Click here to download the revised commission details
You can view your category commission history here

83. What are the features of the Seller Panel?
This is the interface of the seller panel where you can see the various navigation tabs. When you login, you will see the Orders
tab by default
Helps you in viewing your performance Processing and cancellation of orders will be done here

84. What are the features of the Seller Panel?
Editing your catalogue or adding new products will be done
here
Track your payments here

85. What are the features of the Seller Panel?
You will manage your returns here It will help you to improve your sales

86. What are the features of the Seller Panel?
You can apply for a loan here View all the reports that you have downloaded or uploaded

87. What is the Dashboard?
You can track your performance on Paytm Mall on the dashboard
Helps you in viewing your performance

88. What is the Dashboard?
View the number of the orders which you need to take action on

89. Overview of the Dashboard
Select the desired date range Click on Total Sales to see a graphical representation of the
sales made within the selected date frame below
Scroll Down

90. Overview of the Dashboard
When you scroll down, you can view the top product by revenue within the selected date frame

91. Overview of the Dashboard
Select the desired date range Click on Items Sold to see a graphical representation of the
number of items sold within the selected date frame
Scroll Down

92. Overview of the Dashboard
When you scroll down, you can view the top product by revenue within the selected date frame

93. Overview of the Dashboard
Click on Seller Cancellations to view the graphical representation of number of orders cancelled by you within the
selected date frame

94. Overview of the Dashboard
Click on User Cancellations & Returns to view the graphical representation of the number of orders that have been
cancelled by the buyer within the selected date frame

95. Overview of the Dashboard
Tabular representation of Revenue lost in the selected date frame

96. Overview of the Dashboard
Click on Shipment SLA breaches to view graphical representation of number of orders that were not shipped with in
(service level agreement)

97. Overview of the Dashboard
Click on Payment Released to view the graphical representation of your payments that are released on the selected
date frame

98. Overview of the Dashboard
Click on Catalogue Out Of Stock
In tabular form, you will be able to view:
• Top “out of stock” products
• Top products, going to be out of stock
You can update the stock accordingly

99. Thankseveryone!
For any query, please raise a ticket using the Seller Helpdesk tab on your seller panel.