Raise a support ticket & check its status - Paytm mall shop

1. Raise a support ticket & check its status
In this module, we will discuss :-
1. How to raise a ticket using the Support Tab?
2. How can you check ticket history?
3. FAQs

2. How to raise a ticket from the Support Tab?
Here we have taken an example of the catalogue. To raise a ticket for catalogue, follow these steps -
Click on the Seller Support tab

3. How to raise a ticket from the Support Tab?
Click on the Listing and Catalogue tab

4. How to raise a ticket from the Support Tab?
These are the sub-categories of the catalogue you can raise a ticket for, according to
your query

5. How to raise a ticket from the Support Tab?
For example you have an issue related to
product list mapped to the QR code, click on
Product list mapped to in-store QR code
Click on the appropriate option here. For example, we have chosen “Add/Remove products
mapped on my QR code”

6. How to raise a ticket from the Support Tab?
Read the instructions carefully Enter all the details

7. How to raise a ticket from the Support Tab?
Click on Submit TicketUpload the attachment here
Tip - You can choose the Call Me option to get a call from us
.

8. How to raise a ticket from the Support Tab?
Note down the ticket number for your reference

9. How to check ticket history?
To check the status of the ticket, follow these steps -
Click on the Seller Support tab

10. How to check ticket history?
Click on Check Ticket history

11. How to check ticket history?
Enter the Ticket ID and click on the search icon Here, you can check the status of the ticket

12. How to check ticket history?
Click on the Ticket number to check more details

13. How to check ticket history?
You can check the details related to the status of the ticket -

14. Reply to/Add details to existing ticket
If you are asked to provide more details on the issue or want to follow up/add more details , you can share the same here -
Upload the relevant attachment and
click on Submit
Enter your response

15. Re-opening a solved ticket
If the ticket is marked as ‘solved’ and you are not satisfied with the resolution, you can re-open the ticket by following these
steps -
Upload the relevant attachment and click on
Reply and open ticketEnter your response

16. Understanding various ticket resolution statuses
There are four types of statuses -
In progress
Pending with you
Solved
Disposition
We have received your query and we are working on it
The ticket is pending as we require a few more documents/details from your end in order to resolve
your query
The resolution of the ticket has been provided to you
The tickets will be on disposition in case you had requested a call. However, due to some reason the
same could not be connected

17. FAQs

18. FAQs
I am not able to login to the Seller Panel?
In this case, you will have to follow these steps:
• Click on ‘Having issues in login?’
• Select the appropriate issue from the dropdown
• Fill in the required details
• Click on Submit ticket
Want to change a picture/product name/ add size chart/product description…
It’s easy! Just raise a ticket using the Seller support option available in your panel. Just follow these steps:
• Seller Support
• Listing & Catalogue
• Modify the details of your existing product listing
• Now, select the option as per your requirements & submit the details
• The concerned team will reach out to you via mail/call & resolve the issue as soon as possible
Want to update the inventory /price of the product…
It’s easy & can be done using the DIY feature available on your panel. Just go through the links below to check the quick step guides to make the
changes -
To update inventory/price – click here

19. FAQs
Want to change the email ID/ Contact number or Store details…
It can be done by contacting our seller support team. Just follow these steps to raise the issue & our team will get in touch with you - Seller Support>
My Account > Manage your account
When will I be receiving the payment?
The payment will be released the next day from the date of the delivery of the product. The payment is transferred every day except for bank holidays
and is processed only during the banking hours.

20. Thankseveryone!
For any query, please raise a ticket using the Seller Helpdesk tab on your seller panel.