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11street Training - Introduction to Seller Office

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11street Training - Introduction to Seller Office

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11street Training - Introduction to Seller Office

  1. 1. Introduction of Seller Office 11street February 2015 Strictly Confidential
  2. 2. 2 Strictly Confidential Product Registration
  3. 3. 3 Instructions 1. Product Listing Listing new products 2. Product Bulk Listing Listing products in bulk by using template 3. Product Info Management Viewing/edit the registered product information 4. Product Templates Managing registered products’ shipping information, Q&A replies using a template 5. Customer Reviews/Comments Checking customer inquiries about products on sale and registering answers 6. Product Q&A Viewing customer reviews/comments written after purchase 1 3 2 4 5 6 Strictly Confidential Product Management
  4. 4. 4 Instructions 1. Awaiting Payment Viewing orders that customers placed by selecting wire transfer as the payment method but hasn’t confirmed yet 2. Shipping Management Insert dispatch information by entering courier and invoice number after checking payment completed orders 3. Completed Order Details View orders whose status is “Shipping complete/ Purchase Confirmed” 4. Pre-Order Details View the pre-order products and information that have been sold 5. Cancelled Transaction Details View order whose sales transaction has been cancelled 6. Cancellation Management Manage and response to cancellation requested by buyer 7. Return Management Manage and response to return of product requested by buyer 8. Exchange Management Manage and response to exchange of product requested by buyer 9. Non-Arrival Management View and manage the cases regarding buyers report that they have not received the products when the order status is “Shipping in Progress/ Shipping Complete” 10. e-Voucher Management When a buyer used an e-voucher, seller can process its use status with this menu. 1 3 2 4 5 6 7 8 9 10 Strictly Confidential Order Management
  5. 5. 5 Instructions 1. Transfer History Review the transaction history done by seller at 11street 2. Sales/Settlement Status View details for settlement and sales status. All sales amount and deducted amount is available under this tab 1 2 Strictly Confidential Settlement Management
  6. 6. 6 Instructions 1. Seller Coupon Status View “Product Discount Coupon” that seller have issued. 2. Promotion Page Seller can register and manage promotions campaign. Promotions are displayed according to the product display template types and the number that have been configured. 3. Credit Offer Status View Credit setting details and offer status that seller have issued 1 3 2 Strictly Confidential Promotion Management
  7. 7. 7 Strictly Confidential Promotion Management Promotion Page Normal Listing Promoted Listing - Plus - Bold - Background Highlight
  8. 8. 8 Instructions 1. Seller Details View and modify basic information, store, shipping information and other that a seller provided during the membership registration. 2. Seller Grade & Score View the grade and satisfaction rating. A seller grade is computed on the basis of sales and sales credit score of the preceding month, and a seller satisfaction rating is computed on the evaluation criteria of a customer who purchased the products assigned at the time of the said purchase. 3. Seller Cash View Seller Cash status transaction history, reload/ withdraw of Seller Cash 4. Seller Credit View Seller Credit status transaction history. Note: Seller Credit can not be converted to Seller Cash Credit or cash 5. Listing Ad Coupon View “Listing Ad Coupons” issued to seller and the detailed use status by coupon 1 2 3 4 5 Strictly Confidential Member Management
  9. 9. 9 Instructions Seller Details 1. Basic information Different items are provided based on the seller type (individual, business seller, and global seller) 2. Store information Store name that was entered at the time of membership registration - Modifiable - Maximum of 30 characters Note: Store URL that was entered at the time of membership registration and non-modifiable 3. Seller OPEN API Service Area Menu in which a seller signs up for OPEN API Service or view usable items for registration and management of products A serial number that was issued to the seller at the time of Seller OPEN API service application Strictly Confidential Member Management - Seller Details 1 2 3
  10. 10. 10 Instructions Seller Grade & Score You may check the grade and satisfaction rating of a seller. The seller grade is computed on the 1st day of each month with sales score and sales amount for the most recent month. The sales amount is computed by subtracting the 11 Street discount amount. (*Sales amount computation criteria = Product Price – Discount Amount) Classification Scores Sales made +3 Orders cancelled (by seller) -2 Orders delayed -1 Orders not dispatched after notice of delay -1 Orders cancellation due to seller’s circumstances (by buyer) -1 Exchange due to seller’s circumstances (by buyer) Classifica tion Icon Seller Score Amount Sold Grade 1 500 points or more RM 30,000 or more Grade 2 300 points or more RM 15,000 or more Grade 3 100 points or more RM 7,000 or more Grade 4 30 points or more RM 3,000 or more Grade 5 Less than 30 points Less than RM 3,000 Grade 6 No sales 0 Strictly Confidential Member Management - Seller Grade & Score
  11. 11. 11 Thank you www.11street.my

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