TEST BANK For Guyton and Hall Textbook of Medical Physiology, 14th Edition by...
NHSME event July 2012 - Notts Healthcare
1. When you share a personal
story with someone (a friend, a
member of your family, your
partner, a doctor) how do you
want them to react?
- 2 minutes, 5 words from each table please
9. ASK YOURSELF:
• WHO AM I RESPONDING TO?
• WHAT AM I RESPONDING ABOUT?
• ON WHOSE BEHALF AM I RESPONDING?
- YOUR WARD OR DEPARTMENT
- YOUR ORGANISATION
• WHO ELSE IS GOING TO READ IT?
10. IF I WERE THE PATIENT, WHAT WOULD I
LIKE TO READ?
WOULD I WANT A FORMAL RESPONSE OR
SOMETHING MORE FRIENDLY AND
ACCESSIBLE?
11. THIS IS POSTED ON THE WWW…
WHAT DO YOU ALL THINK ABOUT THE
INTERNET?
12. I LIKE TO…
- BE INFORMAL
- SHOW CONCERN
- BE WARM AND FRIENDLY
- GIVE EXPLANATIONS
- BE HONEST - CAN I DO ANYTHING TO
EFFECT CHANGE?
13. WHAT IF THE POSTING IS CRITICAL?
• REMEMBER PATIENTS HAVE BEEN BRAVE ENOUGH
TO MAKE THE POSTING
• THEY EXPECT AN ANSWER NOT NECESSARILY A
SOLUTION
• SHOW YOU ARE OPEN TO POSITIVE AND NEGATIVE
POSTINGS
• USE THE POSTINGS TO MAKE CHANGES IF YOU CAN
• EXPLANATIONS AND HONESTY
14. USE WARD PROCESSES TO HIGHLIGHT POSTINGS AND
WHAT YOU CAN DO/WHAT YOU CAN’T DO. ON B50,
WE USE DIFFERENT MEANS OF FEEDBACK:
• WARD MEETINGS
• SUGGESTIONS BOX – ANONYMOUS COMMENTS
• FEEDBACK FOLDERS
• YOU SAID… WE DID POSTERS
• THE WARD TEAM ITSELF AND ‘PATIENT PROCESSES’
Editor's Notes
WHEN I DID MY VERY FIRST RESPONSE I HAPPILY TYPED AWAY, THEN SAT BACK AND READ IT. OH DEAR! ‘I WOULDN’T WANT TO READ THAT’
LOOK AT THE CONTENT AND TONE OF YOUR RESPONSE WOULD YOU REALLY WANT TO BE THE RECIPIENT OF SOMETHING THAT LACKS THE HUMAN FACTOR?
REMEMBER THAT THE PATIENT IS THE MOST IMPORTANT FACTOR HERE
WWW IS GENERALLY A MORE INFORMAL FORMAT – INFORMATION IS PROVIDED IN AN ACCESSIBLE WAY THAT PEOPLE CAN RELATE TO…OTHERWISE NO ONE WOULD USE IT…
