CQC, DH Mind, Rethink, Alzheimers Society GP Consortia, Principia Moderation Automatic notificationService Service Story Notts HC staff Response Comment 1 Comment 2 improvement User Comment from patient HealthWatch, H&W Boards Patient organisations How stories flow on Patient Opinion
Thank You Paul Hodgkin For more informationAmy.firstname.lastname@example.org 0114 281 6256
So how could you use Patient Opinion to embeda service improvement? Clinician Patient New outcome Intervention Story on PO
Public Team B Manager Story on Further Response PO story Clinician Clinician Service user Intervention OutcomePublic stories about the intervention promptadoption and tweaks across teams and agencies
Using transparency to drive cultural change Organisations displayed here can include your AQuA team, other teams, plus trusts, CCGs, HealthWatch etc
(e) regularly seek the views (including the descriptions of theirexperiences of care and treatment) of service users, persons actingon their behalf and persons who are employed for the purposes ofthe carrying on of the regulated activity, to enable the registeredperson to come to an informed view in relation to the standard ofcare and treatment provided to service users.
providers who comply with the regulations will:●● Have systems in place to deal with comments and complaints,including providing people who use services with information aboutthat system.●● Support people who use services or others acting on their behalf tomake comments and complaints.●● Consider fully, respond appropriately and resolve, where possible, anycomments and complaints.
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Howca you hel us t a e n p o chievourchal lenge?