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hello
ahoy
All these people now have a voice
CQC, DH                                           Mind, Rethink, Alzheimers Society                                       ...
IMAGINE
SHARE
Thank You          Paul Hodgkin      For more informationAmy.gaskin@patientopinion.org.uk         0114 281 6256
So how could you use Patient Opinion to embeda service improvement?               Clinician     Patient                   ...
Public                  Team B                  Manager             Story on              Further                         ...
Using transparency to drive cultural change                                       Organisations                           ...
(e) regularly seek the views (including the descriptions of theirexperiences of care and treatment) of service users, pers...
providers who comply with the regulations will:●● Have systems in place to deal with comments and complaints,including pro...
W l you t e’d ike o:• T a t st y   hink bout he or• T a howyou mightw ntt r   hink bout            a o espond, in yourr e ...
J nne Hor eyoa       slA e Ser ices M na cut v        a gerM l ook M a Heat Unit ilbr ent l lh
W chal shoul w t ke on t her hich lenge d ea       oget ?1. T ensur ea t m ca ur feedba    o     e ch ea pt es       ck3. ...
T chal                   he lenge• W texcit you – w tidea do you ha e t hel us a e t    ha es         ha s            v o ...
Howca you hel us t a e      n      p o chievourchal      lenge?
Notts HC Impact workshop: Dr Paul Hodgkin
Notts HC Impact workshop: Dr Paul Hodgkin
Notts HC Impact workshop: Dr Paul Hodgkin
Notts HC Impact workshop: Dr Paul Hodgkin
Notts HC Impact workshop: Dr Paul Hodgkin
Notts HC Impact workshop: Dr Paul Hodgkin
Notts HC Impact workshop: Dr Paul Hodgkin
Notts HC Impact workshop: Dr Paul Hodgkin
Notts HC Impact workshop: Dr Paul Hodgkin
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Notts HC Impact workshop: Dr Paul Hodgkin

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Notts HC Impact workshop: Dr Paul Hodgkin

  1. 1. hello
  2. 2. ahoy
  3. 3. All these people now have a voice
  4. 4. CQC, DH Mind, Rethink, Alzheimers Society GP Consortia, Principia Moderation Automatic notificationService Service Story Notts HC staff Response Comment 1 Comment 2 improvement User Comment from patient HealthWatch, H&W Boards Patient organisations How stories flow on Patient Opinion
  5. 5. IMAGINE
  6. 6. SHARE
  7. 7. Thank You Paul Hodgkin For more informationAmy.gaskin@patientopinion.org.uk 0114 281 6256
  8. 8. So how could you use Patient Opinion to embeda service improvement? Clinician Patient New outcome Intervention Story on PO
  9. 9. Public Team B Manager Story on Further Response PO story Clinician Clinician Service user Intervention OutcomePublic stories about the intervention promptadoption and tweaks across teams and agencies
  10. 10. Using transparency to drive cultural change Organisations displayed here can include your AQuA team, other teams, plus trusts, CCGs, HealthWatch etc
  11. 11. (e) regularly seek the views (including the descriptions of theirexperiences of care and treatment) of service users, persons actingon their behalf and persons who are employed for the purposes ofthe carrying on of the regulated activity, to enable the registeredperson to come to an informed view in relation to the standard ofcare and treatment provided to service users.
  12. 12. providers who comply with the regulations will:●● Have systems in place to deal with comments and complaints,including providing people who use services with information aboutthat system.●● Support people who use services or others acting on their behalf tomake comments and complaints.●● Consider fully, respond appropriately and resolve, where possible, anycomments and complaints.
  13. 13. W l you t e’d ike o:• T a t st y hink bout he or• T a howyou mightw ntt r hink bout a o espond, in yourr e ora a ol s r esent t e fort Tust epr aiv he r• Buletpointhowyou w d r l oul espond on t A sheeton yourt bl he 3 ae
  14. 14. J nne Hor eyoa slA e Ser ices M na cut v a gerM l ook M a Heat Unit ilbr ent l lh
  15. 15. W chal shoul w t ke on t her hich lenge d ea oget ?1. T ensur ea t m ca ur feedba o e ch ea pt es ck3. T ensur ea t m shaes a discusses it feedba o e ch ea r nd s ck w h alt m member it l ea s6. T ensur t tea t m a s on bot it posit e o e ha ch ea ct h s iv a negaiv feedba nd t e ck9. T ensur t tea t m a dir or t shaes o e ha ch ea nd ect ae r t cha itha ma a ar toffeedba he nges s de s esul ck
  16. 16. T chal he lenge• W texcit you – w tidea do you ha e t hel us a e t ha es ha s v o p chiev he chal lenge?• W tae yourconcer – is t e a hingt tcoul st us fr ha r ns her nyt ha d op om a ing t chal chiev he lenge?
  17. 17. Howca you hel us t a e n p o chievourchal lenge?

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