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Engaging patients and carers <ul><li>How people can get their story online </li></ul><ul><ul><li>Web </li></ul></ul><ul><u...
 
 
Devon Access and Referral Team <ul><li>All routine referral letters carry Patient Opinion contact info </li></ul><ul><ul><...
NHS Rotherham <ul><li>Started with a single service, spread by word of mouth </li></ul><ul><li>Approaches differ by servic...
Ashley and Guernsey House (addiction services) <ul><li>Feedback area in waiting room </li></ul><ul><ul><li>Display of curr...
Wrightington, Wigan & Leigh (acute) <ul><li>Posters and freepost leaflets on wards </li></ul><ul><li>Feedback afternoons <...
Nottinghamshire Healthcare Trust <ul><li>Service user volunteers </li></ul><ul><ul><li>Using iPads on inpatient wards and ...
Working with the media <ul><li>Good new stories </li></ul><ul><li>Human touches </li></ul><ul><li>Showing impact </li></ul...
 
 
 
Quick Tips <ul><li>Patient Opinion has a range of resources to help you-including a generating postings guide </li></ul><u...
 
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Engaging patients

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Engaging patients

  1. 2. Engaging patients and carers <ul><li>How people can get their story online </li></ul><ul><ul><li>Web </li></ul></ul><ul><ul><li>Post </li></ul></ul><ul><ul><li>Phone </li></ul></ul><ul><ul><li>In development: Digital TV, mobile </li></ul></ul><ul><li>Learning from other subscribers </li></ul><ul><li>Working with the media </li></ul><ul><li>Profile with Staff, Trust membership, Volunteers </li></ul>
  2. 5. Devon Access and Referral Team <ul><li>All routine referral letters carry Patient Opinion contact info </li></ul><ul><ul><li>Web address </li></ul></ul><ul><ul><li>Phone number </li></ul></ul><ul><ul><li>Logo </li></ul></ul>
  3. 6. NHS Rotherham <ul><li>Started with a single service, spread by word of mouth </li></ul><ul><li>Approaches differ by service </li></ul><ul><ul><li>Paper leaflet, posted out with letter or product (e.g. continence, nutrition) </li></ul></ul><ul><ul><li>Paper leaflet handed to patient (tissue viability) </li></ul></ul><ul><ul><li>Customised PO artwork </li></ul></ul><ul><ul><li>PO stand at events </li></ul></ul>
  4. 7. Ashley and Guernsey House (addiction services) <ul><li>Feedback area in waiting room </li></ul><ul><ul><li>Display of current postings and responses </li></ul></ul><ul><ul><li>Stack of freepost leaflets </li></ul></ul><ul><ul><li>Themed days </li></ul></ul><ul><li>Reception staff hand out leaflets </li></ul><ul><ul><li>Staff emphasise independent feedback </li></ul></ul><ul><ul><li>Offer to feedback is used </li></ul></ul><ul><ul><ul><li>to defuse in person complaints </li></ul></ul></ul><ul><ul><ul><li>to direct feedback upwards from front line </li></ul></ul></ul><ul><li>Clinical staff ask for feedback </li></ul><ul><li>Use of Volunteers </li></ul>
  5. 8. Wrightington, Wigan & Leigh (acute) <ul><li>Posters and freepost leaflets on wards </li></ul><ul><li>Feedback afternoons </li></ul><ul><ul><li>Short interview transcribed onto site </li></ul></ul><ul><li>Local media release </li></ul>
  6. 9. Nottinghamshire Healthcare Trust <ul><li>Service user volunteers </li></ul><ul><ul><li>Using iPads on inpatient wards and at events </li></ul></ul><ul><li>Established involvement centre </li></ul><ul><ul><li>Word of mouth with users and carers </li></ul></ul><ul><li>Reception staff in outpatients </li></ul><ul><ul><li>Freepost leaflets given in person </li></ul></ul>
  7. 10. Working with the media <ul><li>Good new stories </li></ul><ul><li>Human touches </li></ul><ul><li>Showing impact </li></ul><ul><li>Entering awards </li></ul><ul><li>We are always happy to help </li></ul>
  8. 14. Quick Tips <ul><li>Patient Opinion has a range of resources to help you-including a generating postings guide </li></ul><ul><li>Think about your service and the patients/service users pathway-how best to engage </li></ul><ul><li>Think about what you want, this is about stories but you can explore themes and trends </li></ul><ul><li>Engage with your service so postings are collected and used to meet PPI obligations, inform service improvements, support governance and risk depts, celebrate good practice. </li></ul>

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