This document summarizes a patient opinion workshop held on May 30th, 2012 at the Mansfield Civic Centre. The workshop welcomed participants and discussed the benefits of patient feedback for both patients and healthcare staff. It highlighted what patients and staff want from the healthcare system and shared stories from patients. The workshop also introduced a challenge for teams to capture, discuss, and act on patient feedback to improve care. It recognized award winning anti-stigma campaigns and closed by stating that patient experience measures are the best indicators of quality.

1. PATIENT OPINION – IMPACT
WORKSHOP
Mansfield Civic Centre, 30th May 2012
WELCOME
Professor Mike Cooke, CBE
Chief Executive
Patient Opinion Impact Workshop
30/05/12

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3. BENEFITS – PATIENTS AND PEOPLE
What Patients want? What Staff want?
• Clinically effective safe care • Clear role
• Cleanliness • Real teams
• Responsive services • Clear goals
• Dignity • Approachable Management
• Respect • Feedback
• Involvement • Chance to develop [job]
• Communication • Chance to develop [career]
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5. AGM 2009
OSCARS

6. Invest to Lead

9. PEOPLE’S STORIES ARE KEY
…..staff response to these is crucial
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10. 2012 OSCAR WINNERS

11. INTRODUCING THE CHALLENGE
 To ensure each team captures feed back
 To ensure each team shares and discusses its
feedback with all team members
 To ensure that each team acts on both it’s
positive and negative feedback
 To ensure that each team and directorate shares
the changes it has made as a result of feedback
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12. Nottingham Panthers –
Anti Stigma campaign

13. AND FINALLY… THE TWO BEST MEASURES
OF QUALITY!
Good luck from me!
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14. Mike.Cooke@nottshc.nhs.uk
www.nottinghamshirehealthcare.nhs.uk
Nottinghamshire Healthcare NHS Trust
Duncan Macmillan House
Porchester Road
Nottingham
NG3 6AA