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Elevate!<br />Evaluate to<br />Assertiveness and <br />the Art of Evaluation<br />Matthew D. Ownby April 18th 2009 <br />

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Questions, Questions, Questions<br />What is Assertiveness, anyway?<br />Why should I care?<br />What does this got to do with <br /> Evaluations?<br />If it so great, how do I get ?<br />

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Warning!<br />This is not a one way lecture. <br />You will be asked to speak up.<br />This is not a seminar<br />You will be asked to do some work and apply what you are learning.<br />

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First<br />

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To Think<br />

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Q:??<br />A:Assertiveness<br />

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The Problem<br />

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“What if they take it the wrong way?”<br />

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“They won`t listen to me.”<br />

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“I have nothing important to say.”<br />

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“Who am I to advise such (…) person.”<br />

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Have you ever had such thoughts?<br />

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How did you overcome them?<br />

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Q:What is the best<br /> stance for stating<br /> your opinion?<br />A:Assertiveness<br />

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What is Assertiveness, Anyway?<br />

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NOT THIS<br />

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NOR THIS<br />

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NOT EVEN THIS!<br />

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Then What Is It?<br />

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What Do You Think?<br />

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The Difference<br />vs<br />

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Assertive People Think<br />Win / Win<br /> or <br />No Deal<br />

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PASSIVES and AGGRESSIVES are stuck in a WIN / LOSS Paradigm<br />I`ve Got To Be Right!<br />I don`t want to cause discomfort.<br />

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Assertive People<br /> Respect <br />

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PASSIVES don`t respect themselves.<br />AGGRESSIVES don`t respect others.<br />I am Right and Everyone Knows It!<br />There are lots smarter, more experienced .. <br />

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Assertive People Are<br />Proactive<br />

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PASSIVES and AGGRESSIVES are Reactive <br /> What Another Fine Mess You Made!<br />That is just the way it is. I can`t change it. <br />

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Assertive People<br />Trust<br />

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PASSIVES don`t trust themselves <br />AGGRESSIVES trust themselves only <br />Only I Am Capable! <br />The other person is right. <br />

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Proactive<br />Trust<br />Win / Win<br />Respect<br />

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So What Does This Have to Do With Evaluations?<br />An Other Dissatisfied Customer<br />

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Everything<br />

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Mission Possible<br />To give a positive assessment of the things done right.<br />To provide constructive advise for the thing that can be done better.<br />To get the listener <br /> to accept it.<br />You have <br />2-3 minutes before ….<br />

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What You Need<br />Respect<br />Yourself <br />The Listener<br />The Idea<br />

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What You Need<br />Trust <br />Your Ability<br />The Listener<br />The Audience<br />

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What You Need<br />Think Win/ Win <br />You’re Here to Help not to Lecture<br />The Speaker Wants to Improve<br />You Can Both Grow Together<br />

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What You Need<br />Proactive <br />Think About What Is Best <br />Say What You Want to Say<br />Do What You What Want to Do<br />

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Evaluation<br />Start and End with Respect. <br />No Excuses, No Apologies<br />Be Constructive, not Critical<br />Confidently Give Advice and Praise<br />

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So Now it is Time to<br />

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ACT!<br />

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Assertiveness by the Case<br />

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Case Study 1:A Club President`s Worry<br />Your VPPR has been keeping your Club Website reasonably up to date until recently. S/he does what you want, but no more. You wish him/her to be more creative and active. How would you evaluate?<br />

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Check!<br />How Assertive was the Evaluation?<br />Was is too Aggressive/Passive?<br />What could be done to make it better?<br />

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Case Study 2: A Member`s Malaise<br />You`ve been a member of a club for long time. Recently while, over all the meeting and speech quality is good, you have some concerns over the overall management of the club and the treat member of guest and new members. What would you say to the officers?<br />

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Check!<br />How Assertive was the Evaluation?<br />Was is too Aggressive/Passive?<br />What could be done to make it better?<br />

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Case Study 3:A Very Advanced Speaker<br />You Are Assigned to Evaluate a speaker who you think has more experience and talent in his little finger than you have in your entire body. How would you evaluate?<br />

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Check!<br />How Assertive was the Evaluation?<br />Was is too Aggressive/Passive?<br />What could be done to make it better?<br />

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Case Study 4: A Contest Chair`s Concern<br />The person in charge of PR does very excellent work creating flyers, setting up a promotional website, etc. but tends take a long time, and is very slow at actually promoting the contest to other clubs. There are only two weeks left. How would you Evaluate?<br />

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Check!<br />How Assertive was the Evaluation?<br />Was is too Aggressive/Passive?<br />What could be done to make it better?<br />

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Case X: Your Choice<br />

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The End or Just the Beginning?<br />Learned what Assertiveness is<br />Why it is important.<br />What it has to do with Evaluations<br />How to apply in Evaluations <br />