Part of presentation I did for a Colloquy in Budapest organised by ERYICA and the Council of Europe September 2010

1. “Bridging the gap” Budapest – September 2010

2. Patrick Daniels Head of User Involvement Providing youth information in the UK since 1995

4. http://www.worldmapper.org/animations/internet_users_animation.html

5. 82 60 37 33 11 0 10 20 30 40 50 60 70 80 90 100 4 of every 5 young people say they have used the internet to look for information and advice for themselves Question 8: Have you ever used the internet to…? To look for information and advice for yourself To look for information and advice for someone else To give advice to others on sensitive issues To talk with other people who might share general issues and concerns None of these

6. We’ve been on a journey… Then Now The book can be our reference point in helping to map the distance covered

7. Centrality Ancient library of Alexandria

8. Books published (1999) http://www.worldmapper.orgl

9. Dynamic http://en.wikipedia.org/wiki/Book_burning

10. Overwhelming http://www.flickr.com/photos/lenbo/

11. Worldwide Web (1990) Source: http://infographics101.files.wordpress.com/2009/10/social_media_timeline.jpg

12. Value to… Our approach to managing books gives us an insight into the value we give to information services in our community …our community http://www.flickr.com/photos/wfryer/

14. And what about the young people? World Summit on the Information Society 2005 (Tunisia)

15. Bridging the information gap

16. Bridging the gap "shaped like a brick and containing words that taught you something" Informatica en la Calle Project - ATD Quart Monde – Guatemala 1996

17. What is literacy? Reading and writing: ability to decode and encode Is it a state you reach or a continuing process? Link to technology (pen and paper are tech) Fast pace of technological change Knowledge is intrinsically social Application of knowledge for specific purposes in specific contexts Source: http://www.dougbelshaw.com/thesis/

18. Source: http://www.dougbelshaw.com/thesis/

19. Information literacy Way of thinking rather set of skills Retrieve and disseminate information Ability to find resources independently Recognising information need, retrieving, evaluating, using and disseminating information to acquire or extend knowledge Source: http://www.dougbelshaw.com/thesis/

20. Problems with information literacy Continue to view literacy as a state rather than a process and group of practices (rate of change in digital technology makes literacy a moving target) Heavily biased towards the reading and understanding part of literacy, rather than the creation of texts (relationships changed all can consume and produce information) Source: http://www.dougbelshaw.com/thesis/

21. So what’s digital literacy then? “mastering ideas, not keystrokes” - Paul Gilster “Digital Literacy” 1997 Source: http://www.dougbelshaw.com/thesis/

22. The key insight about digital literacy: It’s social Builds on the idea that knowledge is social – we all consume and produce knowledge

23. Why’s digital literacy social? Focus on "knowledge assembly" from diverse sources Knowledge retrieval skills, "critical thinking" for making informed judgements about retrieved information, with wariness about the validity and completeness of internet sources Understanding non-sequential and dynamic material Awareness of value of traditional tools used with networked media (how online and offline integrate) Awareness of "people networks" as sources of advice and help Using filters to aggregate and manage incoming information Being comfortable with publishing and communicating information, as well as accessing it Source: D. Bawden (2008) Origins and Concepts of Digital Literacy

24. Key challenges of youth information Quality Safety

25. The challenge of information quality with the web?

26. The challenge of information safety? Source: Livingstone, S, and Haddon, L (2009) EU Kids Online: Final report. LSE, London: EU Kids Online (EC Safer Internet Plus Programme Deliverable D6.5)

27. Online communities look very different… Source: http://imgs.xkcd.com/comics/online_communities_small.png

28. http://www.flickr.com/photos/brentdpayne/

30. http://www.labnol.org/internet/wikipedia-printed-book/9136/

31. Mediated publics Searchability Replicability Persistence Invisible audiences -danahboyd http://www.flickr.com/photos/x180/

32. Privacy Public Anonymity Broadcast With the web the scale has changed by an order of magnitude

33. Mediated publics Persistence – Replicable – Searchable – Invisible audience Privacy Public Anonymity Broadcast With the web the scale has changed by an order of magnitude

34. Source: http://pleaseenjoy.com/

35. Privacy’s a relative concept

36. 19th Century – public discussion of information

37. Discussion in mediated publics

38. Mediated privacy? In a mediated world what’s personal information now?

39. Online Disinhibition Effect You Don't Know Me (dissociative anonymity) You Can't See Me (invisibility) See You Later (asynchronicity) It's All in My Head (solipsistic introjection) It's Just a Game (dissociative imagination) We're Equals (minimizing authority) Source: John Suler - http://www-usr.rider.edu/~suler/psycyber/disinhibit.html

40. I can talk about things online that I can’t talk about to people face to face % Does not apply to me 100 1 1 2 2 3 2 2 3 1 1 1 1 1 1 1 1 8 8 9 10 9 12 11 12 90 8 Don’t know 13 14 14 80 18 14 14 15 70 25 26 23 Disagree strongly 23 60 23 21 23 23 50 Disagree slightly 32 40 30 31 31 31 29 32 33 30 Neither agree nor disagree 20 24 22 20 10 19 19 18 16 14 0 Agree slightly Agree strongly Male Female 16-18 19-21 22-24 ABC1 C2DE Total Gender Age Social Grade

41. Ideal advisor: trained expert Understands the options Provides accurate information Offers external perspective Photo: DFID - UK Department for International Development

42. Ideal advisor: friend Emotionally supportive Acknowledges feelings Non-judgmental Photo: Patrick Haney

43. Cross topic comparison 8 7 11 3 2 18 4 24 15 1 2 Magazines Friends An online ‘help-site’ Other 7 10 13 14 Internet search (e.g. Google) Parents A help-line None of these 15 4 2 27 Online forums / discussion groups Brothers or sisters A professional / expert 47 3 27 2 3 7 3 14 9 10 11 13 6 8 33 2 2 17 4 1 9 2 1 5 9 5 15 7 5 2 14 3 3 1 7 6 3 1 18 13 5 12 16 3 6 12 8 Question 7: Which one source of advice would you turn to first for information or advice about very sensitive concerns relating to…? Alcohol Sex Relationships Drugs Finance Health

44. Young people’s behaviour online http://www.speedofcreativity.org/2010/06/07/digital-citizenship-video-resources-from-hoover-alabama-schools-and-common-sense-media/

46. Polarised debate

48. The Bad: the web means young people today are… Less intelligent No social skills, internet addicted They have no shame They’re spoilt They steal They violent and aggressive No work ethic Narcissistic – just interested in themselves Apathetic, not interested in their community Source: List taken from Don Tapscott- Grown up Digital

49. The Good: the web means young people today want… Freedom of choice and expression To customise and personalise To scrutinize and criticise Integrity and openness A playful approach to work and education Collaboration and networking Speedy interaction To be empowered to create alternatives Source: List taken from Don Tapscott- Grown up Digital

50. Source: Dave White - http://tallblog.conted.ox.ac.uk/index.php/2009/10/14/visitors-residents-the-video/

51. How we see technology… “Anything invented after you were born” – Alan Kay “Technology is anything that doesn’t work yet” – Danny Hillis Idea of the Technium – Kevin Kelly – technology as an extension of who we are

52. Technology is part of who we are Double-amputee sprinter Oscar Pistorius at the start of the men's 400 meters race at the Track and Field Golden Gala in 2008 Source: http://www.kk.org/thetechnium/.

53. Learning about our digital citizenship What are the implications of my behaviour online for myself and others?

54. http://www.flickr.com/photos/roba/

56. Examples of youth information practice using the web across different members of ERYICA http://www.eryica.org/en/content/member-organisations

57. Playful Infotainment Via Website: http://www.infoklick.ch

58. Speedy http://www.vipjeugd.be/

59. Personalised Website: http://www.infoklick.ch

60. Collaboration Website: http://www.infoklick.ch

61. Using social networks http://www.injuve.migualdad.es/injuve/portal.portal.action

62. http://www.injuve.migualdad.es/injuve/portal.portal.action Making data more accessible

63. Whole person approach http://www.juventude.gov.pt/Paginas/default.aspx

64. Scrutinizing and critical thinking http://www.ungdom.alta.kommune.no/?side=bilder&album=Rockbattle http://www.inpetto-jeugddienst.be/Onzethemas/FAKE/tabid/7375/Default.aspx

65. Information architecture http://www.youngscotextra.org/

66. http://jugendinfo.at/themen/wohnen-und-unterkunft/ Factsheets – links to further information

67. Forum – person networks http://www.alli.fi/sivu.php?artikkeli_id=168

68. Networking youth information projects http://www.jugendinfonetz.de/wai1/showcontent.asp?ThemaID=6542

69. Patrick Daniels Head of User Involvement and Support