The document provides updates on projects completed and in progress by pManifold in fiscal year 2014-2015. Key points include:
- pManifold continues to serve markets in Indian utilities including power, water, and waste, with a focus on public-private partnership models.
- They completed over 30 projects spanning industries like lifesciences, power, water, and environment across locations in India and globally.
- Projects included market research, customer surveys, mobile app development, training, and consulting services.
- pManifold now has a team of 17 consultants and plans to further develop services around customer studies, process audits, stakeholder engagement, and enterprise mobility.
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pManifold Updates Key Projects and Markets in FY 2014-15
1. CONFIDENTIAL / ONLY FOR RESTRICTED CIRCULATION / pManifold Updates FY 2014-15
November 3, 2014 www.pManifold.com 1
pManifold Updates – Q1, Q2 of FY 2014-15
pManifold continues to traverse its journey by catalysing new emerging business models in mass markets by supporting its
clients operating or wishing to operate in such areas. Some quick updates:
We continue to serve the following markets:
o Indian utilities in power, water and waste, with emphasis on PPP models1
o Closely developing new markets through selective projects in Health, Education, and BFSI
o Continuing to expand sector agnostic Market Research projects for International markets
Overall, we look forward to cater to strengthening of individual utilities performance and their appropriate ‘Smart’
integration with other utilities and citizen services (municipal and non-municipal) at ‘CITY’ level for improved
viability, services delivery, customer satisfaction, governance and sustainability.
Below is list of some key pManifold’s completed/ active projects in FY 2014-15:
# Project Title Project
Industry
Project Type Project Sub-
Type
1 Global KPO services unit Lifesciences KPO Dedicated
Team
2 Market sizing, and Global NPV Modeling for new drug discovery for
Malaria cure
Lifesciences Consulting Market
Research
3 2014 Indian Power Distribution Utility Outlook Survey & Strategic
Facilitation
Power Research Customer
Research
4 Consumer Surveys for Chikli Municipal Corporation in Maharashtra
undergoing water reforms under Sujal scheme
Water Managed
Service
Customer
Indexing
5 Process Quality and Customer Satisfaction monitoring for GIS
Products and Training Division (B2B CSAT survey)
Water Research Customer
Research
6 Thought Leadership positioning via researched and knowledge based
regular Blogs, Newsletters, Webinars and White papers
GIS Stakeholder
Engagement
Blog
7 Proposal writing for new International Business Development GIS Consulting Business
Development
8 Water & Sewerage Reforms Modeling and Willingness to Pay survey
for CMWSSB
Water Consulting Model
Development
9 Customer Opinion Preference and Satisfaction survey for
Muzaffarpur Power Distribution Franchisee (B2C CSAT survey)
Power Research Customer
Research
10 Customer Opinion Preference and Satisfaction survey for Gwalior
Power Distribution Franchisee
Power Research Customer
Research
11 Customer Opinion Preference and Satisfaction survey for Ujjain
Power Distribution Franchisee
Power Research Customer
Research
12 Customer Opinion Preference and Satisfaction survey for
Aurangabad 24x7 Water PPP
Water Research Customer
Research
1
In process to expand into other utilities markets that are fast emerging in India - City Gas Distribution, Urban Mass Transportation,
Broadband Cable and Municipal services.
2. CONFIDENTIAL / ONLY FOR RESTRICTED CIRCULATION / pManifold Updates FY 2014-15
November 3, 2014 www.pManifold.com 2
13 Market Research Report on 'Advanced/ Smart Electricity Metering
Market in India'
Power Research Market
Research
14 Mobile and Web Application Development for daily Energy
Exchange data sharing with customers for India's largest Energy
Exchange (3 platforms - Android, IoS, Blackberry)
Power Mobile
Enterprise
App
Customer
Engagement
15 Customer Research and services to raise and implement
uninterrupted DC supply to pilot regions with 4 Discoms in South
India
Power Consulting Customer
Service
16 Value Proposition, Model building, Pilot initiation and advocacy of
uninterrupted DC supply to apartment buildings
Power Consulting Model
Development
17 Online stakeholder education and engagement in Power Quality via
researched Blogs and Webinars
Power Stakeholder
Engagement
Blog
18 Establishing value proposition, building ‘Performance based DT
Managed services’ model and carrying out pilot for increasing use of
EE and Reliable DTs in Indian Power Distribution Utilities
Power Consulting Model
Development
19 Stakeholder Engagement via turnkey Website positioning, design,
development and content management for one new Water PPP
operator in Delhi
Water Stakeholder
Engagement
Website
20 Knowledge Partner and support services for organising first Global
Nagpur Summit together with Nagpur First
City Stakeholder
Engagement
Event
21 Utility Training: Team Building and increasing Team effectiveness Water Training Capacity
Building
22 Managed services for Meter Data Payment Posting to Billing Dept.
for 24x7 Water operator
Water Managed
Service
Data
Management
23 Training Need Analysis for one of largest 24x7 Water utility operator Water Training TNA
24 Mobile based Photo Meter Reading application development and
backend web services support and reporting for 24x7 Water
operator
Water Mobile
Enterprise
App
MDM
25 Goal Setting and Performance Tracking for Head responsibles for
different sub-divisions
Enviro Consulting Performance
Management
26 Mobile and Web Application development for traceable data
collection and work flow automation for water sampling and testing
for over 2 lacs water sources in one district of Rajasthan
Water Mobile
Enterprise
App
Productivity
Enhancement
27 Excel modeling and decision support for finalising variable
performance Incentive Scheme
Enviro Consulting
28 Thought Leadership positioning through regular research based
Blogs and Newsletters
Enviro Stakeholder
Engagement
Blog
29 Conducting a followup exercise for ICT based Citizen feedback for
water and sanitation services using telephone based survey for
Pimpri Chinchwad Municipal Corporation
Water Research Customer
Research
Above list’s project sites (or research focus) span below locations:
o Globe: USA, Africa, Europe, Asia
o India: Delhi, Maharashtra, Madhya Pradesh, Bihar, Orissa, Tamilnadu, Andhra Pradesh, Karnataka, Kerala,
Rajasthan, others
We are now 17 full time cross-functional team of technical/business analysts and consultants. The team is augmented
with additional part time/ project basis specialists Partner Consultants and outsourced field research teams.
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November 3, 2014 www.pManifold.com 4
We are uniquely positioned in chosen mass Markets with focus on ‘Customers’, ‘Cities’ and ‘Business Models’. As
we evolve, so are our services to cater to emerging markets:
1 Primary Customer Studies
(via in-person, telephone,
sms, online)
Service level benchmarking
Customer satisfaction monitoring
Customer due diligence (or Demand Assessment) for guiding Investments
Customers consumption and payment behavior studies
Social impact Audit
Willingness to Pay study
2 Process & Data Audits,
Performance Improvement
Customer interfacing processes Field and Data Audit
o Ex: Metering Data audit, MRBD audit, Customer Service Centre audit,
Collection Centre audit, Customer Indexing process audit, Vigilance
process audit, Loss reduction audit, Revenue Assurance audit, etc.
Customer segmentation and data analytics - Consumption, Metering,
Billing, Collection, Arrear, Theft etc.
Customer Processes benchmarking and improvement
Revenue Assurance & Customer Experience Management
3 Stakeholders Engagement,
Market Development
Building Value Proposition/ Market Positioning/ Thought Leadership/ Policy
Advocacy via:
o Researched knowledge based content development - Blog, Newsletter,
Webinar, White Paper, Industry Outlook survey etc.
o Organising industry level stakeholder engagement Conference
o Social media and online Community Management
4 Market Research,
Stakeholders Consultation,
Strategy, new Business
Model Development
Market segmentation; Demand sizing; NPV modeling
Excel Financial Modeling & Investment analysis
Industry/ Competition Landscape Assessment
Stakeholder Consultation and New Business Modeling
Financial scenario analysis
Strategic facilitation and Planning
Bid Advisory for B2C PPP models
5 Enterprise Mobility Custom Mobility & Web Apps development for improved customer
engagement
Custom Mobility & Web Apps development for work force productivity
enhancement