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Intro to Health Practice
Catalyzing emerging business models through
STAKEHOLDER ENGAGEMENT | CONSULTING | RESEARCH
7/20/2...
About you and about us…
Research
Consulting
Stakeholder
Engagement
7/20/2013 © pManifold. All rights reserved. 2
Partnerin...
About pManifold Health Practice
Research
Consulting
Stakeholder
Engagement
Customer Intelligence (Patient
Satisfaction Sur...
Our team
Health Practice Core Team
• Godwyn Francis - Leads pManifold’s health and life-sciences team
initiatives. 10+ yea...
SERVICEAREASDELIVERABLES
Our Offerings in Health Practice
Focused on the ‘Business’ side of Healthcare / Lifesciences
For ...
Selected
Case Studies
in
Health Practice
7/20/2013 © pManifold. All rights reserved. 6
Case
Study
Client
Client Problem
Solution Approach
Results
**Data has been sanitized and meant for Illustrative purposes o...
Case
Study
Client
Client Problem
Solution Approach
Results
**Data has been sanitized and meant for Illustrative purposes o...
Case
Study
Client
Client Problem
Solution Approach
Results
**Data has been sanitized and meant for Illustrative purposes o...
Case
Study
Client
Client Problem
Solution Approach
Results
**Data has been sanitized and meant for Illustrative purposes o...
7/20/2013 © pManifold. All rights reserved. 11
Let’s get in
touch…
Join us in our conversations at,
Power
Distribution
Franchisee
AT&C
Efficiencies
True
Distributed
Gene...
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Introduction to pManifold's Health Practice

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pManifold's Health Practice services include:

1. Customer Intelligence (Patient Satisfaction Monitoring Programme, Employee Satisfaction Monitoring Programme)
2. Market Research, industry reports
3. Dedicated team services in KPO Model
4. Business Performance Monitoring, Analytics & Improvements
5. Service Level Benchmarking
6. Go-To-Market Strategies
7. Financial Modeling & Bid Advisory
8. Vendor Database & Solutions/Services grading
9. Stakeholder Engagement - Conferences, Workshops, Blogs etc.

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Introduction to pManifold's Health Practice

  1. 1. Intro to Health Practice Catalyzing emerging business models through STAKEHOLDER ENGAGEMENT | CONSULTING | RESEARCH 7/20/2013 1© pManifold. All rights reserved. Market Intelligence | Performance Improvement | Feasibility Studies | Strategies
  2. 2. About you and about us… Research Consulting Stakeholder Engagement 7/20/2013 © pManifold. All rights reserved. 2 Partnering Value Creation! Corporate Strategy Teams Business Owners & Managers Investment Companies Strategy Consulting Boutiques Non-profits, Startups You pManifold We are an Information and Advisory Services company catalyzing emerging business models Utility • Power Distribution Franchisee • Water utility Privatization • Waste Management Clean Technology • Solar • Energy Efficiency and ESCO Health • KPO - Dedicated Team • Business , Customer & Market Research • New Market Entry • Licensing support • Partnership development • Financial modeling Infra • PPP models Education • Higher Education Privatization ICT • Tier-2/3 City Expansion
  3. 3. About pManifold Health Practice Research Consulting Stakeholder Engagement Customer Intelligence (Patient Satisfaction Surveys) Market Research, industry reports Business Performance Monitoring, Analytics & Improvements Service Level Benchmarking Go-To-Market Strategies Financial Modeling & Bid Advisory Vendor Database & Solutions/Services grading Stakeholder Engagement - Conferences, Workshops, Blogs etc. pManifold Health Practice ...
  4. 4. Our team Health Practice Core Team • Godwyn Francis - Leads pManifold’s health and life-sciences team initiatives. 10+ years of experience spread across research, consulting, project delivery, business management, transaction processing and business process simplification. Has engaged with top management of most major health sector companies in India and global, and has previously worked with companies like Prudential plc, Accenture and Tata Retail Enterprise • Nidhi Bansod – MBA, BSc – Business Analyst contributing to projects in Health practice. Her work includes business prospecting, preparation of whitepapers, syndicated research reports and social media management. She has worked with companies like 2S Consulting and Lupin Pharma • Madhavi Peddada – MPhil, MSW. – Business Analyst actively driving business research and continuously builds marketing intelligence within the practice. Has 6+ years of experience in Business research, operations, and process training. She has earlier worked with HSBC • Shashank Vora – MBA, New York Univ. – Business Analyst contributing to projects in Health practice focusing on managed patient satisfaction programs for hospitals along with research and consulting assignments at pManifold. Has 4.5+ years of experience which also includes Flex consulting Domain Experts • Dinesh Jain - Global Business Leader with 28 years of industry experience and Founder Agaami Inc, USA – a LifeSciences consulting company. • Z.I. Shahzad - Business Leader and Founder – Corazon Pharma. Over 30 years of Indian Pharma Industry exposure in Brand Management, Marketing and Business Management. • Rahul Bagdia – Co-Founder • BE VNIT, MS Umich - • Leads overall strategic business development and key accounts in Utility practice. • Faiz Wahid – Co-Founder • BE VNIT, MS BITS Pilani, MBA HEC Paris • Leads overall delivery and handles strategic planning and consulting assignments at pManifold. Globally connected, Locally immersed, functionally diverse, Knowledge driven … Business Partners pManifold maintains links with established business partner consultants who have strong domain experience and their own teams to deliver upon assignments of larger magnitude. 7/20/2013 4© pManifold. All rights reserved. pManifold Founding Team
  5. 5. SERVICEAREASDELIVERABLES Our Offerings in Health Practice Focused on the ‘Business’ side of Healthcare / Lifesciences For Hospitals •Service Quality Improvement •Patient Satisfaction Surveys •Employee Satisfaction Surveys For Lifesciences / Pharma •Business Strategy •Business performance Benchmarking •Business and Market Research •Market Intelligence Reports •Competitive Research For Service Providers •Database & Solutions/Services grading •Analysis of Portfolio and Opportunities identification •Capability Profiling •Building Value proposition - Elevator pitch and Business Proposals Cross Functional •Growth Initiatives •New market and deal identification •Go –to—Market, Entry strategy •Investment Analysis •Business Model Assessments •Financial Modeling & Bid Advisory Industry Reports Trend Analysis Entry Strategy Demand Sizing Deal Trackers Financial Model Customer Studies Satisfaction Survey Customer Behavior Studies Company Profiling Partner Research Competitor Tracking Go-to Market Competitive Landscape Assessment Due Diligence Opportunity Analysis Report 7/20/2013 5© pManifold. All rights reserved. Whitepapers
  6. 6. Selected Case Studies in Health Practice 7/20/2013 © pManifold. All rights reserved. 6
  7. 7. Case Study Client Client Problem Solution Approach Results **Data has been sanitized and meant for Illustrative purposes only Dedicated team (KPO unit) for Business Development and Research • Client wanted to setup offshore team to augment Research, Business Development and Operations in India to churn more technology licensing and market entry business thus adding more value at optimum cost 7/20/2013 © pManifold. All rights reserved. 7 A boutique strategy consulting company in Life sciences, based in US • pManifold set up a dedicated and competent team with 1 FTE, scaled to 3 FTE in 12 months, working with client’s US team on a continuous basis. • The team undertakes research on market segments including biotech, pharma, medical devices etc elaborating on market size, competitive landscape assessments, market analysis and monitoring of companies in such domains. • The team supports in prospecting buyers of new technologies which include leading Lifescience companies across markets in India, Asia, Latin America, US • The team also competently writes whitepapers , regular newsletters for social engagement of the client’s customers & syndicated research reports • Client Top management and consultants are now able to focus on client relationships and strategizing for growth while the research, analysis , content development , client projects delivery and business development is taken care offshore by pManifold Team, enabling the client to do much more. • Increase in visibility, credibility and accessibility for client though an improved website, Presentations, whitepapers, research reports and monthly newsletters, Proactive Linked group activity, Social media management • Better reach to prospects owing to intensive business development activities enabling client to increase growth target 2x of annual revenue in the first year itself • 400% increase in productivity at high quality with heavy decrease in cost of resources resulting in cost advantage to the customers of the client • Increase in appreciation by customers of the client • Better business management owing to use of several standard tools and applications for project management and reporting used at pManifold 1
  8. 8. Case Study Client Client Problem Solution Approach Results **Data has been sanitized and meant for Illustrative purposes only Global NPV of Technology (in USD Million) (P) Pessimistic Scenario Discount rate 8.60% Year 2012 2013 2014 2015 2016 2017 2018 Time 0 1 2 3 4 5 6 Revenue from Sale of NPTP POC devices - - 20.30 23.62 32.06 40.80 24.93 Revenue from Sale of Treated Cuvette - - 450.00 614.87 815.48 1,021.15 657.19 Total Cost of NPTP POC devices - - 4.10 5.66 7.69 9.78 5.98 Total Cost of Treated Cuvettes - - 175.00 387.88 514.43 644.17 414.57 Commercialisation Costs 400.00 - - - - - - Total Cash Inflow - - 470.30 638.49 847.54 1,061.96 682.11 Total cash Outflow 400.00 - 179.10 393.54 522.12 653.96 420.55 Net Cash Flow -400.00 - 291.20 244.95 325.43 408.00 261.56 Discount Factor 1.00 0.92 0.85 0.78 0.72 0.66 0.61 Discounted Cash Flow -400.00 - 246.91 191.24 233.96 270.09 159.44 NPV 1,524.77 Assessment of Global Net Present Value (NPV) for commercializing new Technology in Cardiac Diagnostic market • Client wanted to commercialize ground breaking technology in the MI Diagnostics field, and wanted to know its commercial potential so that suitable licensing fees and model could be determined and also value could be showcased to buyers 7/20/2013 © pManifold. All rights reserved. 8 A company investing into a team of scientists in Latin America • pManifold involved a team of 1 senior consultant part time and 1 business analyst full time to conducted primary and secondary research involving domain specialists to capture current market scenario. • Performed competitive benchmarking to assess a Relative Cost Benefit Index used later for determining product pricing. • Projected annual demand for next ten years in three different scenarios - Pessimistic, Median and Optimistic across multiple disease categories. • Forecasted Global Average Selling Price (ASP) and Cost associated with capex and opex • Validated commercializing options and measured incremental financial scenario for potential license buyers • Determined the Global Net Present Value (NPV) and created Financial model • NPV of the technology and indicative licensing fees, along with several insights generated, served as conclusive guidance to the client for deal-making and negotiations. • The client was delighted which also resulted in repeat assignment 2
  9. 9. Case Study Client Client Problem Solution Approach Results **Data has been sanitized and meant for Illustrative purposes only Competitive Landscape Analysis in India to finalize Pricing strategy for a public listed Australian skincare products company • Client’s customer, a public limited company in Australia needed to get a competitive landscape of prestige skin whitening, anti-ageing and body shaping market in India, to order to take a decision on their pricing strategy for Indian Market 7/20/2013 © pManifold. All rights reserved. 9 A US based strategy consulting company in Life sciences • pManifold involved a team of 1 senior and 1 junior researcher part time to conducted secondary research on web and primary research via in person visits to shops, mall and interviews with Industry professionals, Business owners, store managers, salon managers and doctors to assess market and collect data • Identified Competitors and their product ranges with their Price points and feedback from stakeholders • Prepared a crisp and concise report with data, analysis and Unit Price Map in MS- Excel format in an easy to understand and customized view. • Performed competitive benchmarking to assess a Relative Cost Benefit Index and recommend potential product pricing ranges. • As per client, the report was extremely helpful and enlightening in preparing for their trip to India, and proved essential in determining conclusively whether their product range is capable of selling in the Indian market at the equivalent of Australian retail prices 3 Product Comparable to BioelixiaRange Comparable to BioelixiaCategory Price (AUD) Price (INR) Unit Size (Ml) Price per ml AUDBrand name/ Range Company Superdefense SPF 25 Age Defense Moisturizer High Performance Anti aging Facial "day"anti-aging creams, with retinol AUD 45.05 2,600.00 50 0.90 Clinique Clinique Super Rescue Antioxidant Night Moisturizer High Performance Anti aging Facial "night"anti-aging creams, with retinol AUD 45.05 2,600.00 50 0.90 Clinique Clinique Youth Surge SPF 15 Age Decelerating High Performance Anti aging Facial instant anti wrinkle creams AUD 62.37 3,600.00 50 1.25 Clinique Clinique Youth Surge Night Age Decelerating Night Moisturize High Performance Anti aging Facial "night"anti-aging creams, with retinol AUD 38.15 2,202.00 50 0.76 Clinique Clinique Repairwear Laser Focus Wrinkle & UV Damage Corrector High Performance Anti aging Facial instant anti wrinkle creams AUD 56.31 3,250.00 30 1.88 Clinique CliniqueNew Repairwear Uplifting Firming Cream High Performance Anti aging Facial "day"anti-aging creams, with retinol AUD 79.70 4,600.00 50 1.59 Clinique Clinique Repairwear Lift SPF 15 Firming Day Cream High Performance Anti aging Facial "day"anti-aging creams, with retinol AUD 79.70 4,600.00 50 1.59 Clinique CliniqueTotal Turnaround Visible Skin Renewer High Performance Anti aging Facial exfoliators AUD 43.75 2,525.00 30 1.46 Clinique Clinique H2O PLUS TOTAL SOURCENIGHT CREAM50ML High Performance Anti aging Facial "night"anti-aging creams, with retinol AUD 95.29 5,500.00 50 1.91 H2O Plus H2O Plus H2O Plus Waterwhite Advanced Brightening Lotion Skin whitening cream Skin whitening products AUD 33.78 1,950.00 38 0.89 H2O Plus H2O Plus H2O Face Oasis Ultra Hydrator High Performance Anti aging Facial anti-aging cleansers AUD 39.85 2,300.00 30 1.33 H2O Plus H2O Plus H2O+Sea Pure Perfecting Eye Cream High Performance Anti aging Eye fluids and serums AUD 27.72 1,600.00 15 1.85 H2O Plus H2O Plus H2O Face Oasis Dual-Action High Performance Anti aging Facial exfoliators AUD 21.34 1,232.00 120 0.18 H2O Plus H2O Plus H2O+Night Oasis Overnight Eye High Performance Anti aging Eye fluids and serums AUD 28.98 1,673.00 15 1.93 H2O Plus H2O Plus H2O Plus Sea Results Instant Eye High Performance Anti aging Eye fluids and serums AUD 67.13 3,875.00 48 1.40 H2O Plus H2O Plus H2O Sea Results Deep Sleep Recovery Serum High Performance Anti aging Facial "night"anti-aging creams, with retinol AUD 26.18 1,511.00 30 0.87 H2O Plus H2O Plus H2O AquaFirm Intensive Lift Serum High Performance Anti aging Facial instant anti wrinkle creams AUD 34.65 2,000.00 30 1.16 H2O Plus H2O Plus H2O Waterwhite Advanced Brightening Cleansers High Performance Anti aging Facial anti-aging cleansers AUD 29.45 1,700.00 118 0.25 H2O Plus H2O Plus Average Price per ml AUD All Row Labels Lancome Vichy BodyShop L'oreal Clinique Artistry Dermalogica H2OPlus Clarins Thalgo L'Occitane SkinCeuticals Body Shapers 1.08 0.15 0.18 0.07 0.24 0.37 0.18 0.32 Anti-cellulite products 1.08 0.15 0.18 0.07 0.24 0.37 0.18 0.32 High Performance Anti aging 2.86 1.20 1.22 0.63 1.50 1.02 3.36 1.26 1.47 2.13 3.35 2.76 1.90 Eye fluids and serums 3.85 2.18 2.78 2.82 0.81 4.68 1.73 3.91 4.27 3.00 Facial "day" anti-aging creams, with retinol 3.81 1.15 0.47 0.45 1.22 0.86 0.71 1.11 1.70 2.43 1.39 Facial "night" anti-aging creams, with retinol 3.61 0.76 0.53 0.39 0.83 0.86 1.06 1.32 1.72 0.89 1.14 1.19 Facial anti-aging cleansers 0.12 0.12 0.61 0.13 0.59 0.16 0.29 Facial anti-aging serums, with retinol 3.36 0.60 2.02 1.64 2.43 3.64 2.28 Facial exfoliators 0.20 1.46 1.31 0.82 0.18 0.79 Facial instant anti wrinkle creams 3.87 0.96 0.85 0.87 1.56 0.69 1.16 0.80 1.45 2.15 1.43 Hand creams 0.39 2.17 0.19 0.91 Lip serums 1.70 22.28 2.69 4.38 7.76 Skin whitening cream 1.77 1.09 0.94 0.87 1.18 0.89 1.33 1.15 Skin whitening products 1.77 1.09 0.94 0.87 1.18 0.89 1.33 1.15 Grand Total 2.46 1.09 1.13 0.65 1.50 0.94 3.36 1.23 1.30 1.61 2.09 2.76 1.68 CompetitorAvg.
  10. 10. Case Study Client Client Problem Solution Approach Results **Data has been sanitized and meant for Illustrative purposes only Qualitative and Quantitative Primary research at Hospitals to support creation of Star based Energy Benchmarking system • Client needed to collect energy consumption profiles of hospitals and hotels across various segments for qualitative and quantitative analysis and creation of benchmarking system for commercial buildings in India. 7/20/2013 © pManifold. All rights reserved. 10 An Environment consulting company contracted by BEE, MoP, USAID • pManifold involved a team of 1 senior full time interact with Hotels and Hospitals in its designated areas of Central and North East India to understand and compile their electricity consumption profile along with supporting documentation for validation. • Identified information sources and contacts and prospected the organizations to educate them about the project and its potential benefits so as to establish cooperation in providing detailed information as desired in the 50 data point questionnaire. • Performed Field Data collection & Validation and liaised with central coordination team to report results on regular basis. • pManifold’s team voluntarily improved the client’s process of data collection and also delivered highest number of validated data-points across 10 national teams, in the shortest time. • On a broad level it helped establish an energy benchmarking system for commercial buildings in India 4 5. What Type of Hospital is this? Primary Care Secondary Care Primary Care Tertia 6. What Type of Hospital is this? Multi Multi Multi Multi 17. a) If Building Indoor Environmental Quality (IEQ) is monitored, then describe the IEQ monitoring system/process. NA NA na NA 18. What is the total number of beds in the Hospital? 120 51 163 51 18. a) How many Private Patient Beds are present in the Hospital? 15 10 48 7 18. b) How many Duplex Patient Beds are present in the Hospital? 12 6 18 10 18. c) How many General Ward Patient Beds are present in the Hospital? 63 26 42 18 18. d) How many Operation Theater beds (Non-Emergency) are present in the hospital? 3 1 0 2 18. e) How many ICU beds are present in the Hospital? 21 5 45 6 18. f) How many Emergency beds are present in the hospital? 3 0 6 2 18. g) How many Recovery beds are present in the hospital? 3 3 4 6 19. How many Inpatients are admited in the hospital per year? 25990 10950 35695 11000 20. How many Outpatients come to hospital per Year? 10950 7300 35000 3500 21. What is the number of Permanent Staff in the Hospital? 130 80 400 120 22. What is the number of Visiting Staff in the Hospital? 15 20 160 80 23. Is the catering/meal service in the hospital outsourced? No Yes Yes No 23. a) How many Meals are served per Year in the Hospital? 2190 NA NA 8000 24. Is the laundry service in this Hospital outsourced? No Yes Yes No 24. a) What is the total number of sheets and towels in a year sent out to laundry? 109500 54750 255500 15120 24. a) Unit Numbers Numbers Numbers Numb 25. Does the Hospital outsource any other services (that utilize energy and are not accounted for in the other energy-related
  11. 11. 7/20/2013 © pManifold. All rights reserved. 11
  12. 12. Let’s get in touch… Join us in our conversations at, Power Distribution Franchisee AT&C Efficiencies True Distributed Generation Power Distribution Franchisee Community of Interest Connecting talent & Making Local companies discoverable pManifold Insights Premium & Free Reports, Presentations, and more… pManifold Community Blog Articles, technical notes. Talk to us or drop by… Godwyn Francis +91 787-501-6957 Godwyn.Francis@pManifold.com Faiz Wahid +91 88056-55069 Faiz.Wahid@pManifold.com India (Main office) Crystal Plaza, Level 2 276 Central Bazaar Road, Ramdaspeth, Nagpur - 10 Maharashtra, INDIA http://www.pmanifold.com USA (Liaison Office) 2020 Calamos Ct., Suite 209 Naperville, IL 60653, USA Mr. Dinesh Jain +1 630-853-3520 dinesh.jain@pManifold.com Let’s deploy our insights and actions for your business to improve and grow! 7/20/2013 12© pManifold. All rights reserved.

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