pManifold is a management consulting firm specializing in customer research, process audits, and stakeholder engagement for utilities. They help utilities improve customer centricity through services such as customer satisfaction surveys, willingness to pay studies, process audits, training, and custom IT/mobile app development. Their case studies demonstrate how they have helped utilities benchmark customer experience, assess willingness to pay for improved services, and develop mobile/web applications to improve processes such as meter reading and water sampling.

1. Case Studies: Customer
Research, Process Audits
and Engagement services to
Utilities
Catalyzing emerging business models through
CONSULTING | RESEARCH | STAKEHOLDER ENGAGEMENT | TRAINING
Location Intelligence | Performance Indicators | IT Managed Services | Business Processes
Helping utilities build customer centricity through,

2. About pManifold
• pManifold is a Utility focused Management Consulting firm specializing in Customer research, and
consultimplementation on emerging reform models in India – power, water, waste, gas.
• Our key services to utility operators – KYC; Loss Reduction analytics; Billing Data regularization; Managed services
for Meter Reading, Billing and Distribution; Customer Communications, Call Centre & Experience Mgmt.; Training
& Capacity building; Revenue Assurance; Custom IT & Mobile App development (see our Corporate presentation,
Utility Practice Services Portfolio, Utility Turnkey Managed Services)
• Since last 4 years, we specialize in measurement and regular benchmarking of customer perceived services
delivery quality across various utilities, through our own designed methodology, and mobile based GIS IT
platform:
– Customer Satisfaction (CSAT) studies of more than 10,000 in-person surveys across 4 states in water, waste,
power utilities
– Willingness to Pay (WTP) study for 1,400 sampled customers for a new transitioning Water PPP model ULB
– Customer indexing of 14,000 customers for one Sujal town in Maharashtra
• Some select IT development projects for utilities:
– GIS enabled, Mobile based water sampling audit & evidence reporting for 2.1L water sources, with robust
web server for MIS and tracking
– Mobile App development for India’s biggest Energy Exchange
– Photo Meter Reading Mobile App plus strong backend, integrated with Billng CRM for 4L customer base
Water 24X7 operator
4/29/2014 © pManifold. All rights reserved. 2

3. pManifold Utility Managed Services: Enhancing
Customer Experience & Revenue Assurance
•Data Mapping & Analytics
(Legacy Customer data, Billing,
Theft, Losses), Customer
Indexing (with Partner)
•Focused Customer Research –
COPS, CSAT, WTP and custom.
Customer touch points and
processes audits.
KYC, Analytics
•Customer Billing Data
Sanitization/ Correction/
Update, Regularization,
speeding billing process
Billing Data
Regularization
•Turn key (with Partner) - Meter
Read, Bill Print, Bill
Distribution, Data
entry/Digitization
•Regular year round Internal
Audits for Meter-to-Cash cycle
related processes and
improvements
MRBD &
Vigilance
•Complaints Tracking/
Resolution, Soft Arrear
Recovery, Satisfaction
Management
•Turn key (with Partner)
Inbound and Outbound call
centre & Customer Experience
Mgmt.
Call Centre
•Customer Education, Website/
portal, Social Media, Voice &
Video stories, Newsletter,
custom Stakeholder
Engagement conferences,
thought leadership white paper
Education,
Engagement
•Training & Capacity Building for
Grounds Team, Employees,
Customer Services Team &
Vendors.
•Employees & Vendor surveys.
Setting & Monitoring
Performance Mgmt. system.
Training &
Performance
Mgmt.
•Collection analytics, Due date
reminders, Turn Key Revenue
Assurance, Collection Centre
and Process Audits
Collections
•Custom Mobile and Web App
for Customer Indexing, MIS,
Performance Monitoring,
Photo Meter Reading, MDM,
Customer Engagement, Billing
regularization etc.
Custom IT
Customer Research | Education & Engagement | Data Analytics | Process Audits &
Improvements | Training | Mobility & IT
4/29/2014 © pManifold. All rights reserved. 3

4. SELECTED CASE STUDIES -
CUSTOMER RESEARCH & SURVEYS
Our Customer Research leads to improved Customer Experience and
Revenue Assurance
4/29/2014 © pManifold. All rights reserved. 4

5. Case
Study
Client
Client Problem
Solution Approach
Results
**Data has been sanitized and meant for Illustrative purposes only
Periodic Benchmarking of Customer
Experience for Improved Service Delivery
• Client wanted to understand their customers realistic
needs and expectations for improving service delivery
and to better engage with them, through periodic inputs
4/29/2014 © pManifold. All rights reserved. 5
A Power Distribution Franchisee company with 4+ lac consumers
• pManifold developed and prepared a structured
questionnaire covering the aspects of power distribution
on which the customer response is collected. These
includes,
– Power, Quality & Reliability
– Customer Service
– Communication
– Meter, Billing & Payment
– Price
– Information Access & Record Handling
– Power Distribution Company Image
• Assessment regions were selected based upon the
coverage of allotted Divisions/Sub-divisions. The sampling
was done on the basis of ‘Stratified Sampling’ across
different customer categories.
• A land survey using GPS enabled Mobile phones was
conducted to collect customers responses.
• Continuous data quality checks & validation are ensured
during the complete process
• The project helped the client in identification of
Priorities for planning improvements (both Capex and
Opex). We did 3 repeated annual studies for
benchmarking.
• Detailed GIS views for attributes to identify specific
geographic areas and customer segment to focus upon
1
0%
5%
10%
15%
20%
Power, Quality
& Reliability
Customer
Service
Communicatio
n
Meter, Billing
& Payment
Price
Information
Access & Rec
Handling
Company
Image
Weighted CSI (Perception)
Weighted Order (Expectations)
In-person
surveys
Power

6. Case
Study
Client
Client Problem
Solution Approach
Results
**Data has been sanitized and meant for Illustrative purposes only
Willingness to Pay for improved 24x7
Water services
• The Bank wanted to assess the Willingness to Pay (WTP)
for piped water & improved services by the city
customers, with broad internal objective to validate
independently the top line projections towards financial
viability
4/29/2014 © pManifold. All rights reserved. 6
Public Sector Bank investigating viability of Water 24x7 for a ULB
• pManifold Designed insightful questions around key
areas of service delivery.
• Methodological and objective measurement and
analysis of customer’s willingness to pay of 1000+ utility
customers through the “Contingent Valuation
Methodology (CVM)”
• To ensure data traceability,
– Outbound call centre to seek respondent
feedback
– GIS based tracking of each respondent site
– Real time data collection through customer built
mobile device apps
• Continuous data quality checks & validation are ensured
during the complete process
• 1000 in-person, household customer interviews
completed in a short span of 2 weeks
• Rigorous analysis and reporting for the bank’s decision
support delivered.
• Bank was immediately and confidently able to make
decision based on third party, neutral data collected via
primary sources.
2 In-person
surveys
Water

7. Case
Study
Client
Client Problem
Solution Approach
Results
**Data has been sanitized and meant for Illustrative purposes only
Quarterly Assessment of Customer
Satisfaction with Business Processes
• Client wanted to monitor each process which interfaces
with the end customer to monitor the challenges being
faced by them and to obtain their feedback and opinions
on various aspects of its service delivery
4/29/2014 © pManifold. All rights reserved. 7
A Power Distribution Franchisee company with 4+ lac consumers
• 800 systematically sampled customers were
interviewed for the process that they had used in the
last quarter.
• The results were presented as Management
Dashboards with drill down capability in MS Excel.
• Key improvement Areas for each process was identified
and presented to individual process owners and top
management for action.
3
• pManifold understood the business processes involved and
developed assessment questionnaires covering the key
performance metrics of the process on which the customer
feedback is collected. These primarily include Customer
Satisfaction, Ease of process, Turn-around-Time, Staff behavior and
Non-compliances e.g. additional payments, etc
• Computer Assisted Telephonic Interviewing (CATI) was
used to reduce costs and ensure direct traceability to end
customers.
• 8 customer facing process were covered,
– New Service Connection
– Meter Management
– Customer Service
– Meter Reading
– Bill Distribution
– Complaint Handling
– Collections
– Operations and Maintenance
CTI
Telecall
surveys
Power

8. Case
Study
Client
Client Problem
Solution Approach
Results
**Data has been sanitized and meant for Illustrative purposes only
Independent Study of 10+ cities for
customer opinions on utility services
• Develop low cost survey mode, and study adoption of
online surveys by end-customers to report their issues,
satisfaction and grievances for power and water utilities.
Also, study the transparent sharing of survey results with
end-customers, for improved customer led governance.
4/29/2014 © pManifold. All rights reserved. 8
A self initiative of pManifold for online stakeholder engagement
• pManifold developed and prepared a structured
questionnaire covering the aspects of power & water
distribution on which the customer response is collected.
These includes,
– Quality & Reliability
– Customer Service
– Communication
– Meter, Billing & Payment
– Price
– Information Access & Record Handling
– Distribution Company Image
• Focus was on cities hosting PPP power and/or water
distribution models
• Developed various local strategies and incentives
mechanism to drive pan India response collection
• The project resulted into creation of a website/portal
www.myUtility.in, to host survey and back-end
processed infographics and results
• Total 800+ online responses collected over a month time
period
• A good benchmarking of customer perceptions for their
power and water utility was made. Cross tabulation
across different city results was made.
4 Online
surveys
Water, Power

9. SELECTED CASE STUDIES – MOBILE,
WEB AND IT DEVELOPMENT
Our Experience in doing similar work
4/29/2014 © pManifold. All rights reserved. 9

10. Case
Study
Client
Client Problem
Solution Approach
Results
**Data has been sanitized and meant for Illustrative purposes only
Photo Meter Reading Mobile based App
and Web integration with Billing CRM
• Client wanted to outsource its Meter Reading process
and upgrade it to a Photo Meter Reading cycle. They
want to deploy and expand currently used pilot mobile
app, to a scalable and secured application and integrate
with Billing CRM
4/29/2014 © pManifold. All rights reserved. 10
One Water 24x7 company with 2.5+ lac consumers base
• pManifold has developed Mobile based Meter Reading
application + Web Application + Hosting + year round
Managed services model to service end-end requirements
• The Mobile and Web App is developed and currently
getting field tested for Phase-1 of deployment with 80K+
customers.
• Key features of Mobile + Web App
– Role-based access to Utility Operations and Billing Team to enable:
• SPMs access zone-wise data
• Management to have overall view of data
• Early identification of exceptions
– Import/Export Data for cross validations and final CIS upload by
Billing Team
– Audit Checks and Workflows to enable SPMs check meter readings
and “Recommend Field Re-visits”
– Meter Reader-wise Workload management for load balancing
5 Mobile +
Web App
Water
DATA QUALITY MANAGEMENT
DATA MANAGEMENT
DATA CREATION
Mobile App
Meter Reading | Location|
Photo | Meter Status | …etc.
Quality Audit Engine
Edit Checks | Automated
Checks | Manual Checks
ONLINE
Data Corrections
Role based access | Edit Logs
Meter Data Store
Reporting Engine
Exception Reporting |
Management Reporting |
Data Tracking
HTTP
AUTH
Administration
Users | Permissions | Backup
Data Import-Export
Pre-defined Formats to be
uploaded into the CIS
Meter Reader Work
Load Management
www.pManifold.com
HTTP
AUTH
HTTP
AUTH
Authorized Access
HTTP
AUTH
Works
Meter
Reading
Mobile
Photo Meter
Reader
Meter
Intelligence
Customer
Information
Bill
Generation
Vigilance
MeterCustomer QAQC
Analytics &
Triggers
> Meter Reading
> Meter Status
Service
Intelligence> Service Status
> Service reports
Meter
Maintenance
Meter
Installation
Customer
Intelligence> Customer
Contact info –
phone/email,
GPS, address,
name, etc,
APPAPP
APP
APP
Management
APP
WEB APP FOR OFFICE STAFF
MOBILE APP FOR FOS
MOBILE APP FOR CUSTOMERS
Inspection /
Indexing
APP
Phase 1
Phase 2
Phase 3
APP
www.pManifold.com 16

11. Case
Study
Client
Client Problem
Solution Approach
Results
**Data has been sanitized and meant for Illustrative purposes only
Water Sample Evidence Management
with Mobile and Web App
• Client has to undertake water testing of approx. 2.1 lac
water sources in Rajasthan state, and manage and share
all data and results with Ministry over Web. The key
issue was to ensure that water samples collected are
valid from source to lab.
4/29/2014 © pManifold. All rights reserved. 11
Infra company undertaking PHED, Rajasthan project in 71 blocks
• pManifold with its Partner developed an integrated Mobile
and Web Application with full infra and service support for
project tenure
• The App is field tested, and getting deployed across all 71
blocks. A strong evidence management and data
monitoring is keeping the field team at toes to perform the
job diligently and without resorting to manipulations and
allowing for better quality control of the distributed Water
Sample Collection Process.
• The solution deployed has following core modules
– Water Sample Evidence Collection System
– Water Sample Evidence Validation Service
– GIS Visualization of Water Samples Collected and Lab
Results
6 Mobile +
Web App
Water

12. Case
Study
Client
Client Problem
Solution Approach
Results
**Data has been sanitized and meant for Illustrative purposes only
Mobile App for easy & faster access to
Energy Exchange data & decision making
• Client wanted to develop and provide a mobile app to its
various stakeholders to inform them about price and
volume information on different segment of open
energy exchange on the move to enable them to take
informed decisions.
4/29/2014 © pManifold. All rights reserved. 12
India’s biggest Energy Trading Exchange
• pManifold with its Partner is developing Mobile app for
Android, Blackberry and Iphone, together with entire
Hosting + year round IT infra and support services
• Android app is completed and is undergoing UAT (User
Acceptance Testing). Other developments are in parallel.
7 Mobile
App
Power
Exchange

13. SELECTED CASE STUDIES – ONLINE
COMMUNITY BUILDING &
STAKEHOLDER ENGAGEMENT
Key to raising a scalable business model in B2C Utilities is successful
Stakeholder Engagement
4/29/2014 © pManifold. All rights reserved. 13

14. Community of Practices – Power, Water,
Health & IT
Engaging
Social
Media
Power
Distribution
Franchisee
Water
Sector
Reforms
India
Global Life
Science
Business in
India
growIT.in
4/29/2014 © pManifold. All rights reserved. 14
Using Technology and Social Media to build Knowledge Portals and Professional
Communities (over Linkedin, Facebook, Joomla, Drupal, Wordpress etc.)
• Linkedin Community – PDF, w/ focus to
scale Power Franchisee model in India
• Growing 650+ professionals & Top
Leaders
• Linkedin Community –
WSRI, w/ focus to
expedite Water reforms
• Growing 100+
professionals & Top
Leaders
• Linkedin Community – GLSBI,
major deals, Co-development, M&A,
Joint Venture, out -licensing, In-
licensing of Formulations, OTC
products, drug discovery etc. of
Indian companies with international
firms
• Growing 175+ Global professionals
& Top Leaders
• Portal growIT.in,
connecting Talent and
making local s/w
companies visible globally
• 200+ subscribed IT
companies, 1000+
subscribed readers
• Database, Research
Reports, Articles, News,
Events, Polls, Job portal, IT
SEZ, News letter, Blogs etc.
• 30K+ unique hits in less
than 1.5 year
Blog.pManifold.com is
highest visible blog amongst
Indian utility professionals
Case
Study
8

15. IUKAN 2014 CONFERENCE AT DELHI
Power, Water & Waste Utility Stakeholder Engagement biggest Conference
Conference Highlights
Topic Coverage
1. Reinforcing Local Ecosystem for
Reforms
2. Benchmarking Operational
success of PPPs
3. Improving Performance
Contracting of PPPs
4. Innovating Outsourcing with
Service Providers
5. Marketing Mass Behaviour
change in Customers
6. Financing Loss Reduction&
attracting Capital
Program Agenda- Power
Program Agenda- Water
6 power packed sessions each in
2 Parallel Tracks
48 thought leading speakers
250+ participants from
Companies
150+ companies
62 BEST Practices published
from 36 companies
11 Companies Awarded for their
best practices
http://www.iukan.in/conference-
2014
Case
Study
9
4/29/2014 © pManifold. All rights reserved. 15

16. PMANIFOLD’S
CUSTOMER
ENGAGEMENT
SERVICES
Our Broader positioning
in Utilities…
4/29/2014 © pManifold. All rights reserved. 16

17. Integrated
Customer
Engagement
Monitoring
Customer
Records
Land survey
Online
survey
Mobile SMS
survey
Customer
Facilitation
Center
Collection
Center
Call Center
Distributed
Control
Center
Grievances
Center
Online
Social
Media
Offline
Campaigns
pManifold brings ‘Science, Sense, Integration and
Regularity’ on Customer side of Utilities
4/29/2014 © pManifold. All rights reserved. 17
Most independently and skipping all hierarchies, we allow you active listening and
acting upon to your ‘Customer voices’ across all touch points and utility processes
Strategic Decisions | Operational Decisions | Revenue Assurance
Informed decisions, in-time actions
Segmentation, Profiling Awareness, satisfaction
Better Customer Engagement + Expedited Loss Reduction
Customer Analytics
 Locally immersed
 Adv. Mobile UIs
 Real time tracking
 GIS integration
 High security
 Vetted Methodologies
 Established processes
 Robust quality control
 Adv. statistics/analytics
 Micro strategy BI
 Strict confidentiality
Reliable Front End
Robust Back End

18. Know Your
CustomersKYC
Design 2S & 3C
Solutions,
Services ,
Channel,
Content,
Communication
Cocreate
Closely monitor
business
performance &
continuously
improve
Monitor
pManifold’s continuous year round Managed Services for
driving Utility’s Customer side initiatives
4/29/2014
© pManifold. All rights reserved.
18
Engaging Utility Customers well and planning Operations, Revenue Assurance &
Employee + Vendor Engagement around them
Intelligence Education Satisfaction
 Annual Baseline surveys (door-to-
door) capturing Utility Customers (& key
stakeholders) Opinions, Preferences &
Satisfaction (UCOPS©) across all
categories
 Efficient Process/Quality control of
Customer Indexing and rightful data
integration for regular billing and
auditing with utility chosen IT (one time)
 Useful customer insights via Quarterly
Analytics on legacy customer records
and all complaints data
 Identifying Customer Education &
overall PR needs and driving planned
campaigns & weekly communications via
myUtility.in© and appointed PR agency
 Quarterly Design Workshop with
Utility Employees analysing Customer
feedback and designing prioritised
interventions
 Design & quarterly review of Customer
Satisfaction KPIs in Performance
Management System of Utility
Employees
 Continuous Quarterly Customer
Satisfaction monitoring via Telecalling
across key Customer processes like New
Service Connection, Meter Mgmt.,
Customer services, Bills Distribution,
Complaints handling etc.
 Bi-annual Contact centers (CFCs,
Payment centers, Call centers)
Performance Audits
Annual Employee Satisfaction survey,
& Recognition. (Identify Training needs)
pManifoldSolutions
1
2
3
4
5
6
7
8
9

19. TEAM PROFILE
Key Team Members in Utility Practice
4/29/2014 © pManifold. All rights reserved. 19

20. Key Team Members – 1/3
• Rahul co-founded pManifold, and Heads the Utility Practice. He has 10+ years experience in Business and Management
Consulting with focus on active market development, customer studies and strengthening PPPs in Power, Water,
Waste, Gas and Municipal Utilities, and working across projects and stakeholders
• He is a Certified Energy Manager and Practitioner from Bureau of Energy Efficiency, India
• He has had 1+ year experience as Business Head for Energy, Water and Microfinance focused Private Equity Fund for
developing India
• He has had 3+ years work experience as Advanced R&D and Embedded Controls Engineer with a global automotive co.
based in Detroit, USA
• He has had 4+ years multi-disciplinary research at the University of Michigan in Advanced Engineering areas of Control
Systems, Robotics and broader Production Systems
• He is a Dual Masters graduate in Mechanical and Electrical Systems & Controls from University of Michigan, Ann Arbor,
USA. He holds a bachelors degree in Mechanical Engineering from Visvesvaraya National Institute of Technology at
Nagpur (India). His CFA studies and diverse Systems and Controls background has helped him integrate multiple
disciplines in his various functional roles. His work in optimization of Operations Supply Chain is well published.
20
Rahul Bagdia,
Co-Founder, Head
Utility Practice
• Faiz co-founded pManifold and Heads the broader Research, Corporate Advisory and Training services, with
special focus on Customer Satisfaction and Behavioural Studies
• He has 10+ years of international experience in techno-managerial functions. During 2009, he worked in
Netherlands as a business consultant to the Digital TV business unit of NXP Semiconductors, and delivered
market analysis of two new strategic, multi-million dollar business opportunities. From 2005 to 2008 he was
retained in Switzerland as a business engineering specialist for Credit Suisse’s core banking applications in the
Payments and Infrastructure domain. From 2002 to 2008, he worked in a solution oriented and client facing
environment at Cognizant Technology Solutions – a top IT services & consulting firm headquartered in USA.
Here, he worked at metro locations in India and Europe, offering & delivering packaged solutions for clients
like First Data (UK), AT&T (USA) & Credit Suisse (Switzerland).
• Faiz holds an MBA from HEC Paris (France) and was an international scholar at the Darden School of Business
of the University of Virginia (USA).
• He also holds a bachelors degree in Electrical Engineering from Visvesvaraya National Institute of Technology at
Nagpur (India) and a company sponsored Master’s degree in Software Engineering from Birla Institute of
Technology & Sciences at Pilani (India).
Faiz Wahid,
Co-Founder, Head
Research &
Advisory
4/29/2014 © pManifold. All rights reserved.

21. Key Team Members – 2/3
• Sandeep leads the Water Utility Practice at pManifold. He also leads pManifold’s stakeholder engagement initiative
under the banner of India Utility Knowledge and Networking (IUKAN) Forum. He has worked in areas of Customer
Indexing, Meter data management, MRBD, Billing CRM regularization, Capacity Building, Training etc. for private
Power and Water utilities
• He supports deep analytics studies in Utilities involving Loss reduction, Vigilance, Process improvements, Customer
segmentation etc.
• Sandeep brings with him 9+ years of experience in diverse field, including IT, Logistics & International Trade, and
F&B. He has worked with Oracle in capacity of a software developer and also as a Customer Support Engineer
(iProcucrement, iSupplier, etc) before taking up an entrepreneurial journey into other areas of interests.
• Sandeep has wide international exposure to the APAC markets with the business focus being trading Indian
commodities.
• Earlier, Sandeep has completed his Bachelor’s in Mechanical Engineering from Visvesvaraya National Institute of
Technology, Nagpur (erstwhile VRCE). He’s also a Cost & Management Accountant and is currently pursuing his
Masters in Business Administration.
4/29/2014 © pManifold. All rights reserved. 21
Sandeep
Waghmare
Head Water
Practice
• Sohel has 14+ years of experience in IT Industry, and leads the IT Practice at pManifold. He was working as an
IT Architect at SOA Assembly Center of IBM India during 2006 and 2013. He worked on design and
development of J2EE/SOA based solutions for clients in retail, telecom and public sector based on IBM SOA
reference model and Oracle SOA suite of products. He has worked on design and planning for Enterprise
Transformation projects, documenting existing enterprise architecture and building transition architectures.
• He was an Application Architect for a European Govt vehicle and tax department’s SOA initiative. He worked as
an Integration Architect for Canadian Telecom (Rogers Media) Business Transformation program. In 2012 he
worked as an Application Architect for IESO’s Meter Data Management and Repository (MDM/R) solution.
• He has consulted clients in open source adoption and end to end open source SOA solution stack. He has
experience with Software process & practice leadership, method tailoring/improvement(Lean/Agile
development, Pair Programming, TDD) and automation (Continuous Integration, Continuous Delivery).
• He has BE in Electronic Design Technology and Masters in Computer Science from KFUPM. He has worked as a
faculty in Computer Science at KFUPM during 2001-2004 and contributed to research in software metrics and
performance engineering.
Sohel Khan,
Head IT Practice

22. Key Team Members – 3/3
4/29/2014 © pManifold. All rights reserved. 22
Kunjan Bagdia,
Senior Analyst -
Utilities
• Kunjan works as Senior Analyst at pManifold with 4+ years experience in Research, Consulting and Stakeholder
Engagement. He has led and authored multiple Primary and Secondary Research studies for utility clientele,
including industry Reports ‘Input Based Power Distribution Franchisee Market in India’ and ‘Interim (or Mini)
Franchisee Market in India’
• He has led couple baseline studies as part of Technical Due diligence for Bid Advisory for Input Power DF projects in
Mumbra/Shil/Kalwa and some regions in MP.
• He also leads Customer centric initiatives for Utilities, including Satisfaction and Perception measurement studies,
Loss Reduction Benchmarking, Process audits and improvements, in states of Maharashtra, Orissa, MP, Bihar, etc.
• He also manages community of practice of Power Distribution Franchisee, which has 1100+ LinkedIn members.
Kunjan holds a BE in Industrial Engineering.
• Uma has 6+ years’ experience as a practicing Chartered Accountant and Management Consultant. Her key
expertise is her ability to have physical significance of numbers across any sectors, quickly decipher the
dynamics of various cash flows, codify a working model and simulate scenarios to facilitate decision making.
She has successfully completed multiple financial modeling and investment due-diligence across diverse
sectors with special focus on multi-crore PPP projects in Solar (PV, Thermal, Panel Manufacturing), Power
Distribution Franchisee, 24x7 Water Distribution etc. She has supported multi billion dollars deals on new
technology outsourcing in areas like nano sensing Solar, Pharma molecules, bio-sensors etc. doing NPV analysis
and suggesting deal structuring options.
• She has worked with 1000 crore plus companies suggesting improved financial re-structuring of business for
improved F&A handling and direct and indirect taxation optimization.
Uma Bagdia,
Head Finance &
Analytics

23. Let’s get in touch…
Joinusinourconversationsat,
Power
Distribution
Franchisee
AT&C
Efficiencies
True
Distributed
Generation
Power Distribution
Franchisee
Community of Interest
Connecting talent & Making
Local companies discoverable
pManifold Insights
Premium & Free Reports,
Presentations, and more…
pManifold
Community Blog
Articles, technical notes.
Talk to us or drop by…
Sandeep Waghmare
+91 98237-58532
Sandeep.Waghmare@pManifold.com
Rahul Bagdia
+91 95610-94490
Rahul.Bagdia@pManifold.com
India (Main office)
741 Byramji Town
Opposite Marina Residency
Byramji, Nagpur - 440013
Maharashtra, INDIA
http://www.pmanifold.com
USA (Liaison Office)
2020 Calamos Ct.,
Suite 209
Naperville,
IL 60653, USA
Mr. Dinesh Jain
+1 630-853-3520
dinesh.jain@pManifold.com
Let’s deploy our insights and actions
for your business to improve and grow!
Water Sector
Reforms - India
Community of Interest
4/29/2014 © pManifold. All rights reserved. 23