This document discusses how to empower end-users with Microsoft 365. It emphasizes the importance of champions in adoption and provides tips for training end-users on key features like Office 365 groups, Teams, and cloud storage. The document also discusses release processes for Office 365 and how to change update channels for desktop Office. Finally, it notes that digital transformation is achieved through operational efficiency and customer relationships.

1. Office 365 and SharePoint Connect
How to empower your end-
users with Microsoft 365
Patrick Guimonet
Enterprise Solution Architect, CEO Abalon

2. Office 365 and SharePoint Connect

3. Office 365 and SharePoint Connect
@patricg
Enterprise Solutions
Architect - Abalon
Who am I? Patrick Guimonet
9 times MVP
Office Servers and Services
2 times MS RD
aOS Community
Founder and member
Greater Paris, France
International speaker and
events organizer
My events

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Speaking locations

5. Office 365 and SharePoint Connect
Béret : FALSE
Wine : Partly true
But I like Beer as well
Foulard : FALSE
Baguette : Totally true

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Who are you?
BusinessIT

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Agenda

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Know your users

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Who are your users?
Information
workersArchitects
Developers Administrators
Executive sponsors
SaaS
administrators
Champions
End-users
Consultants
Business leaders

10. Office 365 and SharePoint Connect
Rise of the knowledge worker
• Many businesses, and the US
economy, are increasingly
dependent on knowledge worker
productivity
knowledge worker
70 Million
60
50
40
30
20
10
0
1985 ‘90 ‘95 2000 ‘05 ‘10 ‘15
Source: Labor Department via St. Louis Fed THE WALL STREET JOURNAL
Non-routine manual workers
Routine cognitive workers
Routine manual workers
Knowledge workers

11. Office 365 and SharePoint Connect
Not everyone will immediately
adopt a disruptive idea despite
obvious benefits.

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End-users never adopt technologies at the same pace
https://ondigitalmarketing.com/learn/odm/foundations/5-customer-segments-technology-adoption

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Why Champions are key?
Me, my trails and errors

14. Office 365 and SharePoint Connect
Why Champions are key?
Me, my trails and errors

15. Office 365 and SharePoint Connect
Why Champions are key?
Me, my trails and errors

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There are great tools to help
• Yammer to follow needs, concerns,
ambiance
• Forms to evaluate and get
feedbacks
• MyAnalytics
• Workplace Analytics

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Give sense of
usages to tools

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Digital Workplace fundamental
1. Work is no longer a place
2. Manage the outcome, not the process.
3. The digital workplace should be a pleasure to use.
4. Let me be myself online.
5. Learning is good for me and the company.
6. Not everyone is an early-adopter.
7. Work doesn’t stop at the firewall.
8. Everything should be geared to helping me do the work
that matters.
9. Working relationships involve understanding each other.
10. Collaboration only works if we do it the same way.
11. If I don’t like it, I can always leave.
https://www.clearbox.co.uk/digital-workplace-manifesto

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My preferred one

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Microsoft 365
Office 365
SharePoint
Teams
OneDrive

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Digital Workplace usages
Personal productivity
Communication
Business Apps
Documents
management
Collaboration
Mobility

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What end-users see
30 tools
++

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World has changed... a lot!
Source: https://www.digital-inside.fr

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What they should see (now)
Personal
productivity
Admin &
Security
Communication Collaboration
Business
Apps
File
management

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I have a dream!
Personal
productivity
File
management
Communication Collaboration
Admin &
Security
Business
Apps
My files
Org files
Files search
& discovery
Spreadsheet
Word processor
Presentation
Note taking
My Tasks
Time analyzer
Mails
Instant
messages
Communication
sites
Videos
Teamwork space
Discussion space
Team site
Team Tasks
Web presentation
Dashboard
Business App
designer
Workflow
Mobile team
management
ERP & CRM
Project
management

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Train on key
features

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What are key features for end-users in Microsoft 365?
Groups in Office 365 Tools to collaborate Cloud storage

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Train user to master Office 365 groups!

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The true nature of Office 365 groups
Office 365 Groups is not a tool, it’s a membership service
#Office365Groups MS Ignite 2016 BRK2033 MS Ignite 2017 BRK2047

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Key groups scenarios
#Office365Groups MS Ignite 2016 BRK2033 MS Ignite 2017 BRK2047

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Create group on the desktop

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What they see on the desktop

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Microsoft 365 Teamwork: Where to Start a Conversation
GS09
Office 365 Groups
Outer LoopInner Loop
Files
Sites
Content
SharePoint
For brainstorming
and discussions
oriented job
For a production
oriented job

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Train on Teams
2 main features

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Train to master storage

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Choose between the three levels of storage
And manage
your files by YEARS
Global repository for business
Team work files
My files in Microsoft 365

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Benefits of Cloud storage for end-users
• Access anywhere, on any device
• Data protection against device
lost or theft, and ransomwares
• File on-demand syncing
• Enable autosave and coedition in
Office clients
• Enable local synchronization and
offline work
• Sharing by link
• 1 TB (extensible to 5 TB)
• 30 days Recycle Bin
Syncing
file
Online-
only files
Locally
available
files
Always
available
files

39. Office 365 and SharePoint Connect
Make them
aware
« No man ever steps in the same river twice,
for it’s not the same river and
he is not the same man. »
Heraclitus
”No man ever steps in the same Office 365 twice.” Patrick Guimonet

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Internal awareness, it’s all about
• Focusing on
➢Why the change?
➢Giving sense
➢Benefits for them to change
• Internal communication
• Success stories
• Testimonies
• Building Champion community
• Making the (internal) buzz
• Organizing (internal) events
• Building an (internal) learning
center

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How a Minimum Viable (software) Product?

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MVP way of life!

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From idea to feature in Office 365 (simplified)
From Surfing the Office 365 Waves: An Office 365 Roadmap Analysis with Power BI

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Release process
https://support.office.com/en-us/article/set-up-the-standard-or-targeted-release-options-in-office-365-3b3adfa4-1777-4ff0-b606-fb8732101f47?ui=en-US&rs=en-US&ad=US

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Office Desktop is also a service nowadays!

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Office 2016 has multiple update channels
Channel Update level compared main release
Office insider -4 to -6 weeks
Monthly Channel (targeted) -2 to -4 weeks
Monthly Channel 0 months
Semi-Annual Channel (Targeted) + 2 to 6 months (March and December)
Semi-Annual Channel + 6 to 24 months (January and July)
Overview of update channels for Office 365 ProPlus

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Which channel am I in?
https://www.msoutlook.info/question/office-update-channels

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How to change it?
https://www.msoutlook.info/question/office-update-channels
Office 365 admin / Settings / Services & Add-ins /
Office software download settings

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Ultimately there are only 2 ways to Digital Transformation
Operational
efficiency
Customer
relationship

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In a limited resources world
• You should choose and focus on a few axes and directions,
➢ First step is to define YOUR roadmap.