O365Con18 - Pioneering Change in the Digital Workplace - Liz Sundet

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This document summarizes a presentation about change management in the digital workplace using the ADKAR model. The ADKAR model includes 5 stages for change: Awareness, Desire, Knowledge, Ability, and Reinforcement. The presentation discusses how to use each stage of ADKAR in the workplace by creating awareness through various communication tactics, showing users benefits to build desire, providing training to develop knowledge and ability, and measuring and reinforcing changes through encouragement, coaching, and rewards.

Technology

Pioneering
Change in the
Digital
Workplace
SharePoint
O365 Connect
Haarlem
November 15

Liz Sundet
Microsoft Premier Field Engineer
Adjunct Professor-RCTC
Twitter: @percusn
Email: liz@lizsundet.com

Agenda
• What is ADKAR?
• How to use ADKAR in your
workplace for change
• Q&A

Awareness
Desire
Knowledge
Ability
Reinforcement

Ideas for Awareness
Communication Tactics
• Mass Email
• In Company Social Channels
(Yammer)
• Intranet Post
• Town Hall Announcement
• Posters/Signs
• Video/Commercial
• Word of Mouth from Early Adopters

Show Features
Make it Easy
Fun Factor
Answer WIIFM
Use Case
Have them try it
Gamify

Training
• Hands on Labs
• Conferences
• Reading
• Video’s
• Group Forum
• Ask the Expert
• Lunch and Learn
• Discussion Board
• Learn on Demand
• Gamification
• Innovation Games

Use appropriate tools for the
right purpose at the right
time

Measure:
• Can users work
effectively
• Are users
innovating?
• Using the right tools
for the right purpose
• Can users roll with
changes

Encourage
Coach
Mentors
Rewards
Be Responsive

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O365Con18 - Pioneering Change in the Digital Workplace - Liz Sundet

1. Pioneering Change in the Digital Workplace SharePoint O365 Connect Haarlem November 15

2. Liz Sundet Microsoft Premier Field Engineer Adjunct Professor-RCTC Twitter: @percusn Email: liz@lizsundet.com

4. Change is Hard

5. Agenda • What is ADKAR? • How to use ADKAR in your workplace for change • Q&A

6. What is ADKAR?

7. Awareness Desire Knowledge Ability Reinforcement

9. WHO CARES??

10. How we can use ADKAR

11. Change = Strategy + Tactics

12. Create Awareness

13. Communicate Seven Times Seven Ways

14. Ideas for Awareness Communication Tactics • Mass Email • In Company Social Channels (Yammer) • Intranet Post • Town Hall Announcement • Posters/Signs • Video/Commercial • Word of Mouth from Early Adopters

15.

16.

17. Show Features Make it Easy Fun Factor Answer WIIFM Use Case Have them try it Gamify

18. Knowledge is Power

19. Training • Hands on Labs • Conferences • Reading • Video’s • Group Forum • Ask the Expert • Lunch and Learn • Discussion Board • Learn on Demand • Gamification • Innovation Games

20.

21. Use appropriate tools for the right purpose at the right time

22. Measure: • Can users work effectively • Are users innovating? • Using the right tools for the right purpose • Can users roll with changes

23. Reinforcement

24. Encourage Coach Mentors Rewards Be Responsive

25.

26.

27. Liz Sundet Microsoft Premier Field Engineer Adjunct Professor-RCTC Twitter: @percusn Email: liz@lizsundet.com

O365Con18 - Pioneering Change in the Digital Workplace - Liz Sundet

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O365Con18 - Pioneering Change in the Digital Workplace - Liz Sundet