Read how Synoptek has proven to be an excellent partner for companies looking to get an effective communication platform for its enterprise and set up modern phone system across the enterprise through Microsoft Teams Implementation

1. © 2021 Synoptek
Business Cases
© 2021 Synoptek

2. Microsoft Teams Phone System
Implementation Services Enable an
Aerospace Leasing Company to
Simplify Administrative Needs and
Save Costs
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3. CASE STUDY
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A private-held fleet leasing company that has
approximately 500 owned, managed, and
committed commercial jet aircrafts leased to
approximately 90 airlines in over 45 countries.
The leasing company was successfully
able to set up a modern phone system
across their enterprise. Synoptek was
extremely flexible with their needs,
accommodating a series of delays
stemming from COVID as well as other
migration needs. The company can now:
• Make the most of a fully integrated
solution leveraging Microsoft 365
• Drastically simplify their
administrative needs
• Enjoy a single profile for employees
in their entire IT system
Synoptek helped in migrating their existing phone system from the parent company. As part of
the engagement, Synoptek implemented a range of systems including:
• Microsoft Teams Phone System for PBX capabilities
• eFax for seamless online fax
• Poly CCX Series desk phones
• Global VoIP services
As a global company with users stationed in various countries, Synoptek was able to provide
local dial tone for staff located outside of the United States, enabling the leasing company to
maintain a unified communications platform globally.
BENEFITS
SOLUTION
As a carve-out of a large Fortune 100
company, the leasing company needed to
implement 100% of its entire corporate
information technology and information
systems as well as migrate from the
parent phone system. They were looking
to engage with a partner who could
oversee a complete and full migration of
the company’s entire IT systems. They
conducted an RFP process to identify the
best IT company who could carry out the
technology migration. Synoptek was
selected as the beneficiary of the full IT
contract and Microsoft Teams
implementation was one of the services
provided.
BUSINESS NEED

4. Microsoft Teams Phone System
Implementation Helps a Private
Equity Firm Quickly and Efficiently
Setup a Remote Work Environment
Post COVID
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5. CASE STUDY
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XPV Water Partners, a Toronto-based private
equity firm that partners with, invests in,
advises, and assists companies in growth and
creating value. The private equity firm manages
over $400 million USD of investment capital
from some of the top institutional investors in
North America, Europe, Middle East and Asia.
As the pandemic struck, the private equity firm
had to quickly set up a remote work environment
so employees could seamlessly take up calls
and attend to customers from the comfort of
their homes. Partnering with Synoptek helped
the firm in:
• Successfully implementing Microsoft
Teams Phone System with Direct Routing
• Effectively executing a 100% work-from-
home strategy
• Completely replacing an existing cloud-
based telephony system with a set of
features delivered from Microsoft
• Tightly integrating Microsoft Phone System
features into their cloud experience
As part of the engagement, Synoptek:
• Helped the firm in purchasing and assigning Phone System and implementing Microsoft Teams Direct
Routing resulting in both savings and enhanced services.
• Transferred the existing phone numbers to new Teams numbers using the Teams Admin Center for
configuration of Phone.
• Configured auto attendants to enable external and internal callers to locate and place or transfer calls to the
right department, call queue, person, or the operator.
• Configured call queues to enable users to automatically put calls on hold, search for the next available call
agent to handle the call and enable callers who are on hold to listen to music.
• Configured numbers for services such as audio conferencing, auto attendants, and call queues.
• Enabled call forwarding that allows users to take calls from anywhere while also giving them the option of
forwarding to colleagues or to voicemail.
• Evaluated the benefits of headsets vs. desk phones and selected the best hardware deployment strategy
consisting of Poly’s CCX Series desk phones and various Poly Headsets.
BENEFITS
SOLUTION
As the pandemic struck, the firm wanted to
move to a fully-remote model, enabling
work-from-home for all its employees. Given
the fact that the Synoptek had previously
implemented the communications solution,
the private equity firm reached out to
Synoptek again to enable this work-from-
home environment. Synoptek
recommended implementing Microsoft
Teams Phone System as the perfect
solution to set up the remote environment
due to its excellent remote collaboration
capabilities and the lack of SIP which is
usually challenging for home users.
BUSINESS NEED

6. Conclusion
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• Through Microsoft Teams Phone System, a company can migrate its entire IT
systems, employees can get a single profile, work from home can be eased and
simplify administrative needs.
• Synoptek has proven to be an excellent partner for companies looking to get an
effective communication platform for its enterprise and set up modern phone system
across the enterprise

7. Synoptek Overview
Consulting,
IT Leadership and
Management
Business Process and
Software Solutions
Business Infrastructure
and System Solutions
Business
Applications
Workforce
Productivity
Product
Development
Cybersecurity
Infrastructure
Performance
Cloud
Advancement
Data Insights
Synoptek is a global systems integrator and
managed IT services provider that can
transform your business for the better. We
partner with organizations worldwide to help
them navigate the ever-changing technology
landscape, build solid foundations for their
business, and meet their business goals.
clients in
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employees globally
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Founded in 2001,
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O F F E R I N G S

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management
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Technology Strategy and Planning M&A Planning Program and Project Management Service Management Assessment Assessment and Evaluation
Data Insights
Business
Applications
Workforce
Productivity
Product
Development
Cloud
Advancement
Cybersecurity
Infrastructure
Performance
BUSINESS
PROCESS &
SOFTWARE
SOLUTIONS
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INFRASTRUCTURE
& SYSTEMS
SOLUTIONS
Consulting, IT Leadership and Management
8

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© 2021 Synoptek
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