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Sales & Operations Planning
Long range planning : annually focus on >1 year 
Intermediate range planning : 6 to 18 months 
Aggregate ( complete or total ) planning is 
medium term planning the no. of units of the 
product to be produced 
on a weekly ,or monthly basis for the coming 3 to 6 
or 12 months 
in line with overall business of the company which 
is based on demand forecast provided by the 
marketing department 
Short range planning : one day to 6 months 
( weekly basis )
Necessity of Sales & Operations (aggregate) 
planning 
Demand fluctuations : festive , weather 
Capacity fluctuations: holidays 
Difficulty in altering production rates: complex 
engineering products 
Benefits of multi-period planning : likely scenario 
Aggregate production planning is done to match the 
demand with supply on a period to period basis
Objective is to minimize cost of resources 
required to meet demand over that period 
Aggregate planning process is essentially same 
for service & manufacturing , except 
inventory build up in manufacturing 
After aggregate planning , manufacturing & 
service planning are generally different
In manufacturing : 
Master production schedule 
Rough cut capacity planning 
Material requirement planning 
Capacity requirement planning 
Order scheduling 
In service 
•After determination of aggregate staffing level , 
•Focus is on 
Work force & customer scheduling during week 
or hour by hour
Main purpose of aggregate planning is to 
specify 
optimal combination of 
production rate , 
work force level 
& inventory on hand to minimize various types 
of costs related to unplanned production 
Production rate : number Of units completed 
per unit of time ( per hour / per day ) 
Work force level : number Of workers needed 
for production
•Inventory on hand : balance of unused 
inventory carried over from previous period 
•Otherwise high costs of : 
•Hiring , 
•layoff costs , 
•overtime , 
•inventory costs , excess & shortage costs 
• shortage leads to stock out 
• – loss of business & goodwill 
•Another cost – under-time cost , if capacity is 
not utilized
Business Plan 
Capacity planning 
Operations 
Output planning 
Aggregate output planning Aggregate capacity planning 
Master production scheduling Roughcut capacity planning planning 
Material requirement planning 
Loading 
Sequencing 
Detailed scheduling 
Detailed capacity planning 
Shop floor control 
Expediting,
Overview of major operations & supply planning activities 
Process planning 
Strategic capacity 
planning 
Supply network 
planning 
Forecasting & demand 
Management 
Sales & Operations 
(aggregate ) planning 
Sales plan Aggregate 
operations plan 
Manufacturing Services 
Weekly work 
force scheduling 
Master production 
scheduling 
Daily workforce & 
customer scheduling 
Material requirement 
planning 
Long 
range 
Medium 
range 
Short Order scheduling 
range 
Logistics 
Vehicle capacity 
planning 
Vehicle loading 
Vehicle despatching 
Warehouse receipt 
planning
One approach to develop aggregate plan is 
to simulate various production schedule & 
calculate corresponding capacity 
requirement & see if adequate labour & 
requirement exist at each work centre 
Else , specify additional requirement : - 
overtime , sub contracting, extra workers 
etc. 
For each product –rough cut plan 
Then cut – and – try or mathematical models 
for final & lower cost plan
Required inputs for production planning system 
Market demand 
Current physical 
capacity 
Current work 
force 
Planning 
for 
Producti 
on 
Inventory 
levels 
Activities required 
for production 
Competitors 
behaviour 
Economic 
conditions 
Raw material 
availability 
External capacity 
e.g. sub-contractor 
external internal
Aggregate Production Planning Strategis 
APP 
Strategy 
APP alternative Key features 
Chase 
strategy 
Capacity adjustment No inventory carried from 
one period to another 
Made to order and project 
environment 
Several service system 
a. overtime / under-time 
b. vary number of shifts 
c. hire / lay off workers 
Stable 
workforc 
e 
Vary output by varying 
no. of working hours 
Provides workforce 
continuity 
Avoids emotional & tangible 
a. Flexible work schedules costs of hiring & firing 
b,. Overtime
Level 
Strategy 
Inventory based Inventory as the critical link 
between the periods , made 
to stock environments , 
products with low risk of 
obsolescence 
a. Stable workforce 
b.build inventory 
c. backlog / 
backorder/shortage
Chase : ,worker size is varied according to demand , 
keeping utilization of workers & inventory size 
constant – hire & fire costs , morale low, insecurity . 
during months of heavy demand ,overtime costs 
Stable workforce : vary output by varying no. Of 
working hours -. flexible work schedules ,b,. 
Overtime ,provides workforce continuity 
Avoids emotional & tangible costs of hiring & firing 
Level output rate : inventory size is varied ,keeping 
workforce & utilization of workers constant – high 
inventory during low demand/ backorder/ backlog / 
stock-out
Pure Strategy: when just one variable , say hiring & 
firing is used to absorb demand fluctuations 
Mixed Strategy: when two or more used in 
combination – more in demand 
Subcontracting: similar to chase but instead of hiring 
& firing subcontracting is done
Relevant costs 
1. Basic Production costs 
a.Fixed costs 
b.Variable costs 
c.Including direct & indirect labour
2. Costs associated with change in rate of 
Production 
a.Hiring & training costs 
b.Firing / lay off costs
3. Inventory Holding (Carrying )costs 
Cost For Storage Facilities 
Handling 
Insurance 
Pilferage (Theft) 
Breakage 
Obsolescence 
Deterioration/Depreciation /Degradation 
Taxes 
Opportunity Cost Of Capital
4. Backordering or shortage (Stock out ) costs 
a.Very Difficult to measure or calculate 
b.Include cost of expediting 
c.loss of customer goodwill 
d.Order may be lost 
e.Short term & long term losses – customer may 
go to competitors this time or permanently 
f.Loss of sales revenue
Q13-p-623SHONEY VIDEO trying to determine production plan for 
next 12 months whose forecast is 
month JAN FEB MARAPR 
MA 
Y JUN JUL AUGSEP OCT NOVDEC TOTAL 
demand 600 800 900 600 400 300 200 200 300 700 800 900 6700 
working 
days 22 22 22 22 22 22 7 22 22 22 22 22 249 
manufacturing cost 200 per set 
opening inventory 200 
Production 
Time labour hours required 10 Hr per Unit 
no. of workers 
inventory holding cost 5 per unit per month 
stock out cost 20 per unit per month 
develop an agrgregate production plan
A. Production Plan -I : Constant Workforce - 
Excess / Stockout Inventory 
month JAN FEB 
MA 
R APR 
MA 
Y JUN JUL 
AU 
G 
SEP 
T OCT 
NO 
V DEC 
TOTA 
L 
Opening Inventory 200 180.8 -38.4 
- 
357.6 
- 
376. 
8 -196 84.8 69.6 
450. 
4 
731. 
2 612392.8 1752.8 
demand forecast 600 800 900 600 400 300 200 200 300 700 800 900 6700 
safety stock 0*forecast) 0 0 0 0 0 0 0 0 0 0 0 0 0 
TotalRequirement(dema 
nd+safety stock) 600 800 900 600 400 300 200 200 300 700 800 900 6700 
working days per month 22 22 22 22 22 22 7 22 22 22 22 22 249 
hours per month per 
worker 
( working days*8hrs per 
day) 176 176 176 176 176 176 56 176 176 176 176 176 1992 
TOTAL ANNUAL REQUIREMENT 6700 
LESS OPENING INVENTORY 200 
ACTUAL PRODUCTION REQUIRED 6500 
PRODUCTION HOURS REQUIRED 65000 
NO. OF WORKERS REQUIRED 
32.630522 
( TOTAL PRODN HOURS/ANNUAL WKG HOURS ) 
WORKERS REQD TO NEXT VHIGHER NO. 33
TOTAL ANNUAL REQUIREMENT 6700 
LESS OPENING INVENTORY 200 
ACTUAL PRODUCTION REQUIRED 6500 
PRODUCTION HOURS REQUIRED 65000 
NO. OF WORKERS REQUIRED 
( TOTAL PRODN HOURS/ANNUAL WKG 
HORS) 32.630522 
WORKERS REQD TO NEXT HIGHER NO. 33
total 
worker 33 33 33 33 33 33 33 33 33 33 33 33 0 
total working hours 
available per month 5808 5808 5808 5808 5808 5808 1848 5808 5808 5808 5808 5808 65736 
Units Produced( hours 
Av/hrs per unit) 581 581 581 581 581 581 185 581 581 581 581 581 6574 
Total Available inventory 781 762 542 223 204 385 270 650 1031 1312 1193 974 8326 
Ending Inventory 181 -38 -358 -377 -196 85 70 450 731 612 393 74 74 
Excess 
Inventory Cost 904 424 348 2252 3656 3060 1964 368 12976 
Stock out cost 768 7152 7536 3920 19376 
Normal 
1161 
11616 
11616 
1161 
116 
3696 
1161 
11616 
1161 
1161 
1161 
cost 116160 
60 
0 
0 
60 
160 
0 
60 
0 
60 
60 
60 1314720 
TOTAL 
COST 1347072 
month JAN FEB 
MA 
R APR 
MA 
Y JUN JUL 
AU 
G 
SEP 
T OCT 
NO 
V DEC 
TOTA 
L 
Opening Inventory 200 180.8 -38.4 
- 
357.6 
- 
376. 
8 -196 84.8 69.6 
450. 
4 
731. 
2 612392.8 1752.8 
demand forecast 600 800 900 600 400 300 200 200 300 700 800 900 6700
P-617 demand & 
working days 
month JAN FEB MAR APR MAY JUN TOTAL 
demand 500 600 650 800 900 800 4250 
working days 22 19 21 21 22 20 125 
Materials 100 per unit 
inventory holding cost 10 per unit per month 
stock out cost 20 per unit per month 
subcontracting cost 100 per unit per month 
( 200 subcontracting cost less 100 material 
cost) 
hiring cost 50 per worker 
firing / layoff cost 100 per worker 
labour hours required 4 per unit 
straight( normal)time cost 12.75 per worker 
overtime cost 18.75 per worker 
beginning inventory 200 units 
safety stock reqd 0% of month demand 
what is cost of following production strategies 
a. produce exactly to meet demand , vary work force ( assume opening workforce equal to 
first month's requirement) 
b. constant workforce (10), very inventory & allow shortages 
c.constant workforce(10) use subcontracting
month JAN FEB MAR APR MAY JUN 
TOTA 
L 
Beginning Inventory 200 0 0 0 0 0 
demand forecast 500 600 650 800 900 800 4250 
safety stock 0*forecast) 0 0 0 0 0 0 
production Requirement 
( forecast+safety stock 
- beginning inventory) 300 600 650 800 900 800 4050 
ending inventory 
(beginning inventory 
+production Requirement 
-demand Afo.r ePcraosdtu)ction Plan -I : Exac0t Produ0ction - 0 0 0 0 
vary workforce 
month JAN FEB MAR APR MAY JUN 
TOTA 
L 
Production Requirement 300 600 650 800 900 800 
production hours Required 1200 2400 2600 3200 3600 3200 
('=production equirement * 4 
hrs/unit) 
working days per month 22 19 21 21 22 20 
hours per month per worker 
( working days*8hrs per day) 176 152 168 168 176 160
Workers required ( 
(production hours Required / 
hours 
per month per worker 
6.81818 
2 
15.7894 
7 
15.4761 
9 
19.0476 
2 
20.4545 
5 20 
Workers required ( rounding to 
next 7 16 16 20 21 20 
integer 
New workers required (opening 
workers 
=1st months requirement of 7 
workers 0 9 0 4 1 -1 
hiring cost(new workers*50) 0 450 0 200 50 700 
workers laid off 0 0 0 0 0 1 
layoff cost(workers laid off 
*100) 0 0 0 0 0 100 100 
Straight time cost ( Production 
hours 15000 30000 32500 40000 45000 40000 202500 
*12.50) 
TOTAL COST 203300
B.PRODUCTION PLAN 2- Constant Workforce (10): Vary 
inventory & Stock out 
month JAN FEB MAR APR MAY JUN TOTAL 
Beginning Inventory 200 140 -80 -310 -690 -1150 
working days per month 22 19 21 21 22 20 
hours per month( 10 workers * 
working days*8hrs per day) 1760 1520 1680 1680 1760 1600 
Actual Production( hours per 
month 
/ 4 hrs per unit) 440 380 420 420 440 400 
Total Stock Available 
(=Beginning Inventory+ Actual 
Production) 640 520 340 110 -250 -750 
Demand per month 500 600 650 800 900 800
ending (closing Inventory) 140 -80 -310 -690 -1150 -1550 
integer 
inventory Cost ( inventory *10) 1400 1400 
shortage cost( shortage*20) 1600 6200 13800 23000 31000 75600 
Straight time cost ( Production 
hours 22000 19000 21000 21000 22000 20000 125000 
*12.50) 
TOTAL COST 202000
C.PRODUCTION PLAN 3- Constant Workforce (10): Subcontract 
month JAN FEB MAR APR MAY JUN TOTAL 
Beginning Inventory 200 140 
Demand 500 600 650 800 900 800 
production Requirement 300 460 650 800 900 800 
working days per month 22 19 21 21 22 20 
hours per month( 10 workers * 
working days*8hrs per day) 1760 1520 1680 1680 1760 1600 
Actual Production( hours per month 
/ 4 hrs per unit) 440 380 420 420 440 400 
unit subcontracted ( production 
Reqmnt- 0 80 230 380 460 400 
actual Production) 
unit excess 140 0 0 0 0 0
inventory Cost ( inventory *10) 1400 1400 
subccontracting 
cost( =subcntract units*100) 8000 23000 38000 46000 40000 155000 
Straight time cost ( Production 
hours 22000 19000 21000 21000 22000 20000 125000 
*12.50) 
TOTAL COST 281400
SUMMARY 
PLAN HIRING LAYOFF 
SUBCONTRA 
CT 
STRAIG 
HT 
SHORT 
AGE 
EXCES 
S TOTAL 
TIME 
INVEN 
TORY COST 
Exact 
producti 
1 
o 700 100 202500 203300 
vary workforce 
2Constant 
workforce, vary 125500 75600 1400 202500 
inventory 
3Constant 
workforc 
e 155000 125000 1400 281400 
Subcontr 
act
P-604- Sales & Operations Planning - Operations & Supply Chain Management - 
Chase 
A cut & try example- JC Penny 
what is cost of following production strategies 
a. produce exactly to meet demand , vary work force , 8 hrs per day 
b. produce to meet expected average demand over next six month by maintaining 
constant work force , 8 hrs per day 
c. produce to meet minimum expected demand ( April 0 using constant workforce 
on regular time . Subcontract to meet additional 
requitrements 
d.produce to meet expected demand for all but first two months using a constant 
workforce on regular time.use overtime to meet additional 
requirements. June ending inventory to be as close as possible to June safety stock 
demand & working days 
month JAN FEB MAR APR MAY JUN TOTAL 
Beginning Inventory 400 450 375 275 225 275 
demand forecast 1800 1500 1100 900 1100 1600 8000 
working 
days 22 19 21 21 22 20 125
Materials 100 per unit 
inventory holding cost 1.50 per unit per month 
stock out cost 5 per unit per month 
subcontracting cost 20 per unit per month 
(120 subcontracting cost 
less 100 material cost) 
hiring cost 200 per worker 
firing / layoff cost 250 per worker 
labour hours required 5 per unit 
straight( normal)time cost 4 per worker 
overtime cost 6 per worker 
beginning inventory 400 units 
safety stock reqd 25% of month demand
Beginning inventory 400 450 375 275 225 275 
Demand forecast 1800 1500 1100 900 1100 1600 
safety stock 0*forecast) 450 375 275 225 275 400 
production Requirement 
( forecast+safety stock 
- beginning inventory) 1850 1425 1000 850 1150 1725 8000 
ending inventory 
(beginning inventory 
+production Requirement 
-demand forecast) 450 375 275 225 275 400 
A. Production Plan -I : Exact Production - vary 
workforce 
month JAN FEB MAR APR MAY JUN TOTAL 
Production Requirement 1850 1425 1000 850 1150 1725 
production hours Required 9250 7125 5000 4250 5750 8625 
('=production equirement * 5 
hrs/unit) 
working days per month 22 19 21 21 22 20 
hours per month per worker 
( working days*8hrs per day) 176 152 168 168 176 160 
demand & working days
Workers required ( 
(production hours Required / hours 
per month per worker 52.55682 46.875 29.761925.2976232.6704553.90625 
Workers required ( rounding to next 53 47 30 26 33 54 
integer 
New workers required (opening 
workers 
=1st months requirement of 53 
workers 0 -6 -17 -4 7 21 
Workers hired 0 0 0 0 7 21 
hiring cost(new workers*200) 0 1400 4200 5600 
workers laid off 0 6 17 4 0 0 
layoff cost(workers laid off *100) 0 1500 4250 1000 0 0 6750 
Straight time cost ( Production hours 37000 28500 20000 17000 23000 34500 160000 
*4) 
TOTAL COST 172350
B.PRODUCTION PLAN 2- Constant Workforce (10): Vary 
inventory & Stock out 
month JAN FEB MAR APR MAY JUN TOTAL 
Beginning Inventory 400 8 -276 -32 412 720 
working days per month 22 19 21 21 22 20 
no. of workers required( no. of 
units 8000 40 
* 5 hrs per unit/125 days/8 hrs 
per day 
hours per month( 40 workers * 
working days*8hrs per day) 7040 6080 6720 6720 7040 6400 
Actual Production( hours per 
month 
/ 5 hrs per unit) 1408 1216 1344 1344 1408 1280 
Total Stock Available 
(=Beginning Inventory+ Actual 
Production) 1808 1224 1068 1312 1820 2000 
Demand per month 1800 1500 1100 900 1100 1600
ending (closing Inventory) 8 -276 -32 412 720 400 
integer 
safety 
stock 450 375 275 225 275 400 
excess inventory 0 0 0 187 445 0 
inventory Cost ( inventory 
*1.5 280.5 667.5 948 
shortage units 276 32 
shortage cost( shortage*5) 1380 160 1540 
Straight time cost 
( Production hours 28160 24320 26880 26880 28160 25600 160000 
*4) 
TOTAL COST 162488
C.PRODUCTION PLAN 3- Constant Low Workforce : 
Subcontract 
month JAN FEB MAR APR MAY JUN TOTAL 
production Requirement 1850 1425 1000 850 1150 1725 8000 
working days per month 22 19 21 21 22 20 
hours per month( 25 workers * 
no. of workers for minimum 850- 
25.2976 
April 
2 
Actual Production hours 
available 4400 3800 4200 4200 4400 4000 
actual Production- 5 hrs per unit) 880 760 840 840 880 800 
unit subcontracted ( production 
Reqmnt- 970 665 160 10 270 925 
actual Production) 
subcontracted cost 19400 13300 3200 200 5400 18500 60000 
Straight time cost ( Production 
hours 17600 15200 16800 16800 17600 16000 100000 
*4) 
TOTAL COST 160000
D.PRODUCTION PLAN 4- Constant 
Workforce : Overtime 
month JAN FEB MAR APR MAY JUN 
TOTA 
L 
Beginning Inventory 400 177 554 791 
production Requirement 53 47 30 26 33 54 0 
working days per month 22 19 21 21 22 20 
hours per month( 25 workers * 
no. of workers for minimum 
(8000-400)/12l 38 
Actual Production hours 
available 6688 5776 6384 6384 6688 6080 
actual Production- 5 hrs per 
unit) 1338 1155 1277 1277 1338 1216 
demand Forecast 1800 1500 1100 900 1100 1600
unit available before overtime -62 -345 177 554 791 407 
actual Production) 
units overtime 62 345 
overtime cost=units5*6 per 
hour 1872 10344 12216 
safety 
stock 450 375 275 225 275 400 
units 
excess 0 0 0 329 516 7 
inventory cost 0 0 0 492.9 774.3 10.8 1278 
Straight time cost ( Production 
hours 26752 23104 25536 25536 26752 24320 152000 
*4) 
TOTAL COST 165494
SUMMARY 
Plan A Plan B Plan C Plan D 
ExactPrdn 
const 
work constlow constant 
vary work 
force, 
vary 
work 
force workforce 
force 
inv 
&stock 
sub 
contract overtime 
out 
1hiring 5600 0 0 0 
2layoff 6750 0 0 0 
3excess inventory 0 948 0 1281 
4shortage 0 1540 0 0 
5subcontract 0 0 60000 0 
6overtime 0 0 0 12210 
7straight tim 160000 160000 100000 152000 
total cost 172350 162488 160000 165491
Yield management 
In service Operations -Managing Demand strategies 
1.Partitioning demand- business visitors generally 
walk in between 11am to 1 pm. So schedule other 
appointment before or after that 
2.Price incentives & promotion of off-peak demand 
– telephone , hotels , day of the weak 
3.Develop complementary services-a. 
AC & Heating Services 
b.-skiing equipment in winter and mountain racing 
bikes in summer
4.Yield management - it involves / deals with 
1. Ability to segment markets 
2. Perishable inventory 
- News paper boy problem 
3. Advance sales 
-railways , aeroplanes 
4. Fluctuating demand 
5. Accurate , detailed information systems
Industries that utilize fully yield management 
techniques are 
1. Transportation – oriented industries e.g. 
airlines , railways , car rental , shipping , 
vacation oriented tour operatrors ,Cruise 
ships, resorts 
And other capacity constrained industries 
a. Hotel 
b. Medicine 
c. Storage facilities 
d. Broadcasting ( selling commercial time)
Yield management how is it done 
1. Overbooking – accepting more requests than 
capacity 
2. Assigning capacity amounts to different market 
segments 
3. Differential pricing in different market segments 
4. Yield management , is misnomer , actually 
concerned with managing revenue 
Purpose of yield management technique is to sell 
right capacity to right customer at right price 
Airlines charging differential fare for the same seat 
– higher price from price – insensitive business 
customers and lower prices to price – sensitive 
vacationers

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Sales & Operations Planning: Optimize Aggregate Output

  • 2. Long range planning : annually focus on >1 year Intermediate range planning : 6 to 18 months Aggregate ( complete or total ) planning is medium term planning the no. of units of the product to be produced on a weekly ,or monthly basis for the coming 3 to 6 or 12 months in line with overall business of the company which is based on demand forecast provided by the marketing department Short range planning : one day to 6 months ( weekly basis )
  • 3. Necessity of Sales & Operations (aggregate) planning Demand fluctuations : festive , weather Capacity fluctuations: holidays Difficulty in altering production rates: complex engineering products Benefits of multi-period planning : likely scenario Aggregate production planning is done to match the demand with supply on a period to period basis
  • 4. Objective is to minimize cost of resources required to meet demand over that period Aggregate planning process is essentially same for service & manufacturing , except inventory build up in manufacturing After aggregate planning , manufacturing & service planning are generally different
  • 5. In manufacturing : Master production schedule Rough cut capacity planning Material requirement planning Capacity requirement planning Order scheduling In service •After determination of aggregate staffing level , •Focus is on Work force & customer scheduling during week or hour by hour
  • 6. Main purpose of aggregate planning is to specify optimal combination of production rate , work force level & inventory on hand to minimize various types of costs related to unplanned production Production rate : number Of units completed per unit of time ( per hour / per day ) Work force level : number Of workers needed for production
  • 7. •Inventory on hand : balance of unused inventory carried over from previous period •Otherwise high costs of : •Hiring , •layoff costs , •overtime , •inventory costs , excess & shortage costs • shortage leads to stock out • – loss of business & goodwill •Another cost – under-time cost , if capacity is not utilized
  • 8. Business Plan Capacity planning Operations Output planning Aggregate output planning Aggregate capacity planning Master production scheduling Roughcut capacity planning planning Material requirement planning Loading Sequencing Detailed scheduling Detailed capacity planning Shop floor control Expediting,
  • 9. Overview of major operations & supply planning activities Process planning Strategic capacity planning Supply network planning Forecasting & demand Management Sales & Operations (aggregate ) planning Sales plan Aggregate operations plan Manufacturing Services Weekly work force scheduling Master production scheduling Daily workforce & customer scheduling Material requirement planning Long range Medium range Short Order scheduling range Logistics Vehicle capacity planning Vehicle loading Vehicle despatching Warehouse receipt planning
  • 10. One approach to develop aggregate plan is to simulate various production schedule & calculate corresponding capacity requirement & see if adequate labour & requirement exist at each work centre Else , specify additional requirement : - overtime , sub contracting, extra workers etc. For each product –rough cut plan Then cut – and – try or mathematical models for final & lower cost plan
  • 11. Required inputs for production planning system Market demand Current physical capacity Current work force Planning for Producti on Inventory levels Activities required for production Competitors behaviour Economic conditions Raw material availability External capacity e.g. sub-contractor external internal
  • 12. Aggregate Production Planning Strategis APP Strategy APP alternative Key features Chase strategy Capacity adjustment No inventory carried from one period to another Made to order and project environment Several service system a. overtime / under-time b. vary number of shifts c. hire / lay off workers Stable workforc e Vary output by varying no. of working hours Provides workforce continuity Avoids emotional & tangible a. Flexible work schedules costs of hiring & firing b,. Overtime
  • 13. Level Strategy Inventory based Inventory as the critical link between the periods , made to stock environments , products with low risk of obsolescence a. Stable workforce b.build inventory c. backlog / backorder/shortage
  • 14. Chase : ,worker size is varied according to demand , keeping utilization of workers & inventory size constant – hire & fire costs , morale low, insecurity . during months of heavy demand ,overtime costs Stable workforce : vary output by varying no. Of working hours -. flexible work schedules ,b,. Overtime ,provides workforce continuity Avoids emotional & tangible costs of hiring & firing Level output rate : inventory size is varied ,keeping workforce & utilization of workers constant – high inventory during low demand/ backorder/ backlog / stock-out
  • 15. Pure Strategy: when just one variable , say hiring & firing is used to absorb demand fluctuations Mixed Strategy: when two or more used in combination – more in demand Subcontracting: similar to chase but instead of hiring & firing subcontracting is done
  • 16. Relevant costs 1. Basic Production costs a.Fixed costs b.Variable costs c.Including direct & indirect labour
  • 17. 2. Costs associated with change in rate of Production a.Hiring & training costs b.Firing / lay off costs
  • 18. 3. Inventory Holding (Carrying )costs Cost For Storage Facilities Handling Insurance Pilferage (Theft) Breakage Obsolescence Deterioration/Depreciation /Degradation Taxes Opportunity Cost Of Capital
  • 19. 4. Backordering or shortage (Stock out ) costs a.Very Difficult to measure or calculate b.Include cost of expediting c.loss of customer goodwill d.Order may be lost e.Short term & long term losses – customer may go to competitors this time or permanently f.Loss of sales revenue
  • 20. Q13-p-623SHONEY VIDEO trying to determine production plan for next 12 months whose forecast is month JAN FEB MARAPR MA Y JUN JUL AUGSEP OCT NOVDEC TOTAL demand 600 800 900 600 400 300 200 200 300 700 800 900 6700 working days 22 22 22 22 22 22 7 22 22 22 22 22 249 manufacturing cost 200 per set opening inventory 200 Production Time labour hours required 10 Hr per Unit no. of workers inventory holding cost 5 per unit per month stock out cost 20 per unit per month develop an agrgregate production plan
  • 21. A. Production Plan -I : Constant Workforce - Excess / Stockout Inventory month JAN FEB MA R APR MA Y JUN JUL AU G SEP T OCT NO V DEC TOTA L Opening Inventory 200 180.8 -38.4 - 357.6 - 376. 8 -196 84.8 69.6 450. 4 731. 2 612392.8 1752.8 demand forecast 600 800 900 600 400 300 200 200 300 700 800 900 6700 safety stock 0*forecast) 0 0 0 0 0 0 0 0 0 0 0 0 0 TotalRequirement(dema nd+safety stock) 600 800 900 600 400 300 200 200 300 700 800 900 6700 working days per month 22 22 22 22 22 22 7 22 22 22 22 22 249 hours per month per worker ( working days*8hrs per day) 176 176 176 176 176 176 56 176 176 176 176 176 1992 TOTAL ANNUAL REQUIREMENT 6700 LESS OPENING INVENTORY 200 ACTUAL PRODUCTION REQUIRED 6500 PRODUCTION HOURS REQUIRED 65000 NO. OF WORKERS REQUIRED 32.630522 ( TOTAL PRODN HOURS/ANNUAL WKG HOURS ) WORKERS REQD TO NEXT VHIGHER NO. 33
  • 22. TOTAL ANNUAL REQUIREMENT 6700 LESS OPENING INVENTORY 200 ACTUAL PRODUCTION REQUIRED 6500 PRODUCTION HOURS REQUIRED 65000 NO. OF WORKERS REQUIRED ( TOTAL PRODN HOURS/ANNUAL WKG HORS) 32.630522 WORKERS REQD TO NEXT HIGHER NO. 33
  • 23. total worker 33 33 33 33 33 33 33 33 33 33 33 33 0 total working hours available per month 5808 5808 5808 5808 5808 5808 1848 5808 5808 5808 5808 5808 65736 Units Produced( hours Av/hrs per unit) 581 581 581 581 581 581 185 581 581 581 581 581 6574 Total Available inventory 781 762 542 223 204 385 270 650 1031 1312 1193 974 8326 Ending Inventory 181 -38 -358 -377 -196 85 70 450 731 612 393 74 74 Excess Inventory Cost 904 424 348 2252 3656 3060 1964 368 12976 Stock out cost 768 7152 7536 3920 19376 Normal 1161 11616 11616 1161 116 3696 1161 11616 1161 1161 1161 cost 116160 60 0 0 60 160 0 60 0 60 60 60 1314720 TOTAL COST 1347072 month JAN FEB MA R APR MA Y JUN JUL AU G SEP T OCT NO V DEC TOTA L Opening Inventory 200 180.8 -38.4 - 357.6 - 376. 8 -196 84.8 69.6 450. 4 731. 2 612392.8 1752.8 demand forecast 600 800 900 600 400 300 200 200 300 700 800 900 6700
  • 24. P-617 demand & working days month JAN FEB MAR APR MAY JUN TOTAL demand 500 600 650 800 900 800 4250 working days 22 19 21 21 22 20 125 Materials 100 per unit inventory holding cost 10 per unit per month stock out cost 20 per unit per month subcontracting cost 100 per unit per month ( 200 subcontracting cost less 100 material cost) hiring cost 50 per worker firing / layoff cost 100 per worker labour hours required 4 per unit straight( normal)time cost 12.75 per worker overtime cost 18.75 per worker beginning inventory 200 units safety stock reqd 0% of month demand what is cost of following production strategies a. produce exactly to meet demand , vary work force ( assume opening workforce equal to first month's requirement) b. constant workforce (10), very inventory & allow shortages c.constant workforce(10) use subcontracting
  • 25. month JAN FEB MAR APR MAY JUN TOTA L Beginning Inventory 200 0 0 0 0 0 demand forecast 500 600 650 800 900 800 4250 safety stock 0*forecast) 0 0 0 0 0 0 production Requirement ( forecast+safety stock - beginning inventory) 300 600 650 800 900 800 4050 ending inventory (beginning inventory +production Requirement -demand Afo.r ePcraosdtu)ction Plan -I : Exac0t Produ0ction - 0 0 0 0 vary workforce month JAN FEB MAR APR MAY JUN TOTA L Production Requirement 300 600 650 800 900 800 production hours Required 1200 2400 2600 3200 3600 3200 ('=production equirement * 4 hrs/unit) working days per month 22 19 21 21 22 20 hours per month per worker ( working days*8hrs per day) 176 152 168 168 176 160
  • 26. Workers required ( (production hours Required / hours per month per worker 6.81818 2 15.7894 7 15.4761 9 19.0476 2 20.4545 5 20 Workers required ( rounding to next 7 16 16 20 21 20 integer New workers required (opening workers =1st months requirement of 7 workers 0 9 0 4 1 -1 hiring cost(new workers*50) 0 450 0 200 50 700 workers laid off 0 0 0 0 0 1 layoff cost(workers laid off *100) 0 0 0 0 0 100 100 Straight time cost ( Production hours 15000 30000 32500 40000 45000 40000 202500 *12.50) TOTAL COST 203300
  • 27. B.PRODUCTION PLAN 2- Constant Workforce (10): Vary inventory & Stock out month JAN FEB MAR APR MAY JUN TOTAL Beginning Inventory 200 140 -80 -310 -690 -1150 working days per month 22 19 21 21 22 20 hours per month( 10 workers * working days*8hrs per day) 1760 1520 1680 1680 1760 1600 Actual Production( hours per month / 4 hrs per unit) 440 380 420 420 440 400 Total Stock Available (=Beginning Inventory+ Actual Production) 640 520 340 110 -250 -750 Demand per month 500 600 650 800 900 800
  • 28. ending (closing Inventory) 140 -80 -310 -690 -1150 -1550 integer inventory Cost ( inventory *10) 1400 1400 shortage cost( shortage*20) 1600 6200 13800 23000 31000 75600 Straight time cost ( Production hours 22000 19000 21000 21000 22000 20000 125000 *12.50) TOTAL COST 202000
  • 29. C.PRODUCTION PLAN 3- Constant Workforce (10): Subcontract month JAN FEB MAR APR MAY JUN TOTAL Beginning Inventory 200 140 Demand 500 600 650 800 900 800 production Requirement 300 460 650 800 900 800 working days per month 22 19 21 21 22 20 hours per month( 10 workers * working days*8hrs per day) 1760 1520 1680 1680 1760 1600 Actual Production( hours per month / 4 hrs per unit) 440 380 420 420 440 400 unit subcontracted ( production Reqmnt- 0 80 230 380 460 400 actual Production) unit excess 140 0 0 0 0 0
  • 30. inventory Cost ( inventory *10) 1400 1400 subccontracting cost( =subcntract units*100) 8000 23000 38000 46000 40000 155000 Straight time cost ( Production hours 22000 19000 21000 21000 22000 20000 125000 *12.50) TOTAL COST 281400
  • 31. SUMMARY PLAN HIRING LAYOFF SUBCONTRA CT STRAIG HT SHORT AGE EXCES S TOTAL TIME INVEN TORY COST Exact producti 1 o 700 100 202500 203300 vary workforce 2Constant workforce, vary 125500 75600 1400 202500 inventory 3Constant workforc e 155000 125000 1400 281400 Subcontr act
  • 32. P-604- Sales & Operations Planning - Operations & Supply Chain Management - Chase A cut & try example- JC Penny what is cost of following production strategies a. produce exactly to meet demand , vary work force , 8 hrs per day b. produce to meet expected average demand over next six month by maintaining constant work force , 8 hrs per day c. produce to meet minimum expected demand ( April 0 using constant workforce on regular time . Subcontract to meet additional requitrements d.produce to meet expected demand for all but first two months using a constant workforce on regular time.use overtime to meet additional requirements. June ending inventory to be as close as possible to June safety stock demand & working days month JAN FEB MAR APR MAY JUN TOTAL Beginning Inventory 400 450 375 275 225 275 demand forecast 1800 1500 1100 900 1100 1600 8000 working days 22 19 21 21 22 20 125
  • 33. Materials 100 per unit inventory holding cost 1.50 per unit per month stock out cost 5 per unit per month subcontracting cost 20 per unit per month (120 subcontracting cost less 100 material cost) hiring cost 200 per worker firing / layoff cost 250 per worker labour hours required 5 per unit straight( normal)time cost 4 per worker overtime cost 6 per worker beginning inventory 400 units safety stock reqd 25% of month demand
  • 34. Beginning inventory 400 450 375 275 225 275 Demand forecast 1800 1500 1100 900 1100 1600 safety stock 0*forecast) 450 375 275 225 275 400 production Requirement ( forecast+safety stock - beginning inventory) 1850 1425 1000 850 1150 1725 8000 ending inventory (beginning inventory +production Requirement -demand forecast) 450 375 275 225 275 400 A. Production Plan -I : Exact Production - vary workforce month JAN FEB MAR APR MAY JUN TOTAL Production Requirement 1850 1425 1000 850 1150 1725 production hours Required 9250 7125 5000 4250 5750 8625 ('=production equirement * 5 hrs/unit) working days per month 22 19 21 21 22 20 hours per month per worker ( working days*8hrs per day) 176 152 168 168 176 160 demand & working days
  • 35. Workers required ( (production hours Required / hours per month per worker 52.55682 46.875 29.761925.2976232.6704553.90625 Workers required ( rounding to next 53 47 30 26 33 54 integer New workers required (opening workers =1st months requirement of 53 workers 0 -6 -17 -4 7 21 Workers hired 0 0 0 0 7 21 hiring cost(new workers*200) 0 1400 4200 5600 workers laid off 0 6 17 4 0 0 layoff cost(workers laid off *100) 0 1500 4250 1000 0 0 6750 Straight time cost ( Production hours 37000 28500 20000 17000 23000 34500 160000 *4) TOTAL COST 172350
  • 36. B.PRODUCTION PLAN 2- Constant Workforce (10): Vary inventory & Stock out month JAN FEB MAR APR MAY JUN TOTAL Beginning Inventory 400 8 -276 -32 412 720 working days per month 22 19 21 21 22 20 no. of workers required( no. of units 8000 40 * 5 hrs per unit/125 days/8 hrs per day hours per month( 40 workers * working days*8hrs per day) 7040 6080 6720 6720 7040 6400 Actual Production( hours per month / 5 hrs per unit) 1408 1216 1344 1344 1408 1280 Total Stock Available (=Beginning Inventory+ Actual Production) 1808 1224 1068 1312 1820 2000 Demand per month 1800 1500 1100 900 1100 1600
  • 37. ending (closing Inventory) 8 -276 -32 412 720 400 integer safety stock 450 375 275 225 275 400 excess inventory 0 0 0 187 445 0 inventory Cost ( inventory *1.5 280.5 667.5 948 shortage units 276 32 shortage cost( shortage*5) 1380 160 1540 Straight time cost ( Production hours 28160 24320 26880 26880 28160 25600 160000 *4) TOTAL COST 162488
  • 38. C.PRODUCTION PLAN 3- Constant Low Workforce : Subcontract month JAN FEB MAR APR MAY JUN TOTAL production Requirement 1850 1425 1000 850 1150 1725 8000 working days per month 22 19 21 21 22 20 hours per month( 25 workers * no. of workers for minimum 850- 25.2976 April 2 Actual Production hours available 4400 3800 4200 4200 4400 4000 actual Production- 5 hrs per unit) 880 760 840 840 880 800 unit subcontracted ( production Reqmnt- 970 665 160 10 270 925 actual Production) subcontracted cost 19400 13300 3200 200 5400 18500 60000 Straight time cost ( Production hours 17600 15200 16800 16800 17600 16000 100000 *4) TOTAL COST 160000
  • 39. D.PRODUCTION PLAN 4- Constant Workforce : Overtime month JAN FEB MAR APR MAY JUN TOTA L Beginning Inventory 400 177 554 791 production Requirement 53 47 30 26 33 54 0 working days per month 22 19 21 21 22 20 hours per month( 25 workers * no. of workers for minimum (8000-400)/12l 38 Actual Production hours available 6688 5776 6384 6384 6688 6080 actual Production- 5 hrs per unit) 1338 1155 1277 1277 1338 1216 demand Forecast 1800 1500 1100 900 1100 1600
  • 40. unit available before overtime -62 -345 177 554 791 407 actual Production) units overtime 62 345 overtime cost=units5*6 per hour 1872 10344 12216 safety stock 450 375 275 225 275 400 units excess 0 0 0 329 516 7 inventory cost 0 0 0 492.9 774.3 10.8 1278 Straight time cost ( Production hours 26752 23104 25536 25536 26752 24320 152000 *4) TOTAL COST 165494
  • 41. SUMMARY Plan A Plan B Plan C Plan D ExactPrdn const work constlow constant vary work force, vary work force workforce force inv &stock sub contract overtime out 1hiring 5600 0 0 0 2layoff 6750 0 0 0 3excess inventory 0 948 0 1281 4shortage 0 1540 0 0 5subcontract 0 0 60000 0 6overtime 0 0 0 12210 7straight tim 160000 160000 100000 152000 total cost 172350 162488 160000 165491
  • 42. Yield management In service Operations -Managing Demand strategies 1.Partitioning demand- business visitors generally walk in between 11am to 1 pm. So schedule other appointment before or after that 2.Price incentives & promotion of off-peak demand – telephone , hotels , day of the weak 3.Develop complementary services-a. AC & Heating Services b.-skiing equipment in winter and mountain racing bikes in summer
  • 43. 4.Yield management - it involves / deals with 1. Ability to segment markets 2. Perishable inventory - News paper boy problem 3. Advance sales -railways , aeroplanes 4. Fluctuating demand 5. Accurate , detailed information systems
  • 44. Industries that utilize fully yield management techniques are 1. Transportation – oriented industries e.g. airlines , railways , car rental , shipping , vacation oriented tour operatrors ,Cruise ships, resorts And other capacity constrained industries a. Hotel b. Medicine c. Storage facilities d. Broadcasting ( selling commercial time)
  • 45. Yield management how is it done 1. Overbooking – accepting more requests than capacity 2. Assigning capacity amounts to different market segments 3. Differential pricing in different market segments 4. Yield management , is misnomer , actually concerned with managing revenue Purpose of yield management technique is to sell right capacity to right customer at right price Airlines charging differential fare for the same seat – higher price from price – insensitive business customers and lower prices to price – sensitive vacationers