9. ATM OPERATION -
WidhDrawAl
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There are few steps to withdrawal cash from
ATM:
Step 1 : Insert Card. Insert Card. ...
Step 2 : Select your language. This is the most
easiest task to do I think. ...
Step 3 : Enter your PIN. Enter your pin. ...
Step 4 : Transaction Type. ...
Step 5 : Account Type. ...
Step 6 : Enter Amount. ...
Step 7 : Take Your Money. ...
Step 8: Another Transactions.
21. MOBILE banking
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Mobile banking is a service provided by
a bank or other financial institution that allows
its customers to conduct some financial
transactions remotely using a mobile
device such as a mobile phone or tablet.
Mobile banking differs from mobile
payments, which involves the use of a mobile
device to pay for goods or services either at
the point of sale or remotely, analogously to
the use of a debit or credit card to effect
an EFTPOS payment.
22. MOBILE banking SERViCES
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Account information
Mini-statements and checking of account history
Alerts on account activity or passing of set thresholds
Monitoring of term deposits
Access to loan statements
Access to card statements
Mutual funds / equity statements
Insurance policy management
23. MOBILE banking SERViCES
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Transaction
Funds transfers between the customer's linked
accounts
Paying third parties, including bill payments and third
party fund transfers(see, e.g., FAST)
Check Remote Deposit
Investments
Portfolio management services
Real-time stock quotes
Personalized alerts and notifications on security
prices
24. MOBILE banking SERViCES
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Support
Status of requests for credit, including mortgage
approval, and insurance coverage
Check (cheque) book and card requests
Exchange of data messages and email, including
complaint submission and tracking
ATM Location
Content services
General information such as weather updates, news
Loyalty-related offers
Location-based services
26. Telephone banking
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Telephone banking is a service provided by
a bank or other financial institution, that
enables customers to perform a range of financial
transactions over the telephone, without the need
to visit a bank branch or automated teller
machine. Telephone banking times are usually
longer than branch opening times, and some
financial institutions offer the service on a 24-
hour basis. Most financial institutions have
restrictions on which accounts may be accessed
through telephone banking, as well as a limit on
the amount that can be transacted.
27. Telephone banking - Operation
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To use a financial institution's telephone banking
facility, a customer must first register with the institution
for the service. They would be assigned a customer
number and they may be given or set up their
own password (under various names) for customer
verification.
To access telephone banking, the customer would
call a special phone number set up by the financial
institution. The service can be provided using an
automated system, using speech recognition
and DTMF technology or by live customer
service representatives. After calling the number, they
would enter on the keypad the customer number and
password.
28. Telephone banking - Operation
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Some financial institutions have set up
additional security steps for access, but there
is no consistency to the approach adopted.
Most telephone banking services use an
automated phone answering system with
phone keypad response or voice recognition
capability. To ensure security, the customer
must first authenticate through a numeric or
verbal password or through security
questions asked by a live representative.
29. Internet banking
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Online banking is an electronic payment
system that enables customers of a financial
institution to conduct financial transactions on
a website operated by the institution, such as a
retail bank, virtual bank, credit union or
building society. Online banking is also
referred as internet banking, e-banking, virtual
banking and by other terms.
31. non-transactional tasks
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Viewing account balances
Viewing recent transactions
Downloading bank statements, for example
in PDF format
Viewing images of paid cheques
Ordering cheque books
Download periodic account statements
Downloading applications for M-banking, E-
banking
32. transact banking tasks
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Funds transfers between the customer's linked accounts
Paying third parties, including bill payments (see,
e.g., BPAY) and third party fund transfers (see,
e.g., FAST)
Investment purchase or sale
Loan applications and transactions, such as repayments
of enrollments
Credit card applications
Register utility billers and make bill payments
Financial institution administration
Management of multiple users having varying levels of
authority
Transaction approval process
34. Special electronic funds transfer
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Multiple settlements in a day
Settlement centralised at Mumbai
Rs. 2 per transaction
35. Special electronic funds transfer
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Object
To facilitate an efficient secure economical
reliable and expeditious system of FT &
clearing
To relieve the stress on existing paper
based FT and clearing
36. Electronic payment system
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Convenient way of making a purchase or
paying without holding cash or having to go
through the process of completing a cheque
And
Producing some form of acceptable of
Identification
37. Shared payment network
system
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Recommendations of the Rengarajan
committee - computerisation of banks
IBA launched 1st SPNS named SWADHAN in
1998 at Mumbai (pilot project)
Connect
ATM
POS
BTM
Cash dispenser
39. Swadhan (one’s own wealth)
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Registered trade mark of Indian SPNS
No exchange fee charged to change an old
ATM card for a Swadhan card.
Rs 3,000 fixed as the ceiling on withdrawal.
Exception made for select customers who can
withdraw up to Rs.10,000. Still, this is lower
than the average withdrawal of Rs.15,000 by
regular ATMs.
40. Swadhan (one’s own wealth)
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IBA gives banks the discretion to decide a
higher maximum amount for withdrawal.
Transactions conducted through any of the
member banks appear on a bank statement,
which is given only by your own bank.
All transactions conducted in any of the
member banks appear on the bank statement,
but only your own bank will provide this
However, no overdraft facility is available on
Swadhan cards
41. Real time gross settlement
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Real time payment system
Inter bank payment system
Processed & settled continuously
The payments are final and irrevocable
Electronic remittance or Clearing system
facilitates transfer of funds between branches
of same/different banks within couple of hours
44. Electronic clearing service
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Recommendation of Saraf Committee
Introduced April 1995
Banking transaction cleared through electronic
devices
ECS avail for both
Credit
Debit
45. Credit clearing
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Collection undertaken by Banks & Financial
Institution
Direct deposit of a large number of interest,
dividend warrants into bank a/c of SH.,
depositors, Investors
Available in
Mumbai
Chennai
Kolkata
New Delhi
46. Debit clearing
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Collection undertaken by Public Utility
Services
Principle of multiple debited single credits
Introduced in Feb. 1997
PUS are
Telephone
Gas
EB
49. Universal banking
Different types of
banking entities
are universal
banks
Includes
investment service
in addition to
savings and loan
49
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50. Universal banking
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A universal bank participates in many kinds
of banking activities and is both a commercial
bank and an investment bank as well as
providing other financial services such
as insurance. These are also called full-service
financial firms, although there can also be full-
service investment banks which provide
wealth and asset management, trading,
underwriting, researching as well as financial
advisory.
54. banknet
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Common communication network set up by
RBI
Facilitate transfer of inter-bank messages
within India
Commenced in Feb.. 1991
Banker have provision to access BANKNET
from their premises
55. brisknet
Software developed
to bring speed and
ease in clearing
transaction.
Play special role in
inter bank
reconciliation
55
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56. Computerised message
transfer(comet)
Communication
software for
BANKNET
Provides additional
function
Dial-up support
File transfer
E2E encryption/
authentication
Checksum feature
PING facility
Notification
Split screen visual
communication
System & message
status log
Screen painter
Batch I/O interface
Backup & restore
facility
Bridge between
BANKNET & SWIFT
56
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57. rbinet
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Software developed to overcome some of the
limitations of COMET.
Facilitates transfer of large file messages
programs etc
Provide for acknowledgement to the source
node
Status of a message know at any time
58. infinet
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Communication network - Indian Financial NETwork
Improve the payment
The INdian FInancial NETwork [INFINET] is the
communication backbone for the Indian Banking and
Financial Sector. All banks in the public sector, private sector,
cooperative, etc., and the premier financial institutions in the
country are eligible to become members of the INFINET. The
INFINET is a Closed User Group Network for the exclusive
use of member banks and financial institutions and is the
communication backbone for the National Payments System,
which caters mainly to inter-bank applications like RTGS,
Delivery Vs Payment , Government Transactions, Automatic
Clearing House, etc.
61. Nicnet - National Informatics Centre Network
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NIC has established Informatics Technology (IT) Units in the ministries
and departments of the Government of India. A number of IT units
comprise an Informatics Division. the division is responsible for
interacting with the users, studying their information requirements and
arranging for the necessary hardware and software for the MIS support
within the minis try/department. While the IT units interact with the end-
users and ensure the smooth operation of the equipment and application
software, as well as connectivity to NICNET; the division also catalyses
projects which can integrate information from the field offices for timely
and effective decision making. the latter are implemented by NIC on
turnkey basis. These commercial projects are executed by NIC at no
profit (cost plus),providing enormous savings to the user departments
compared to what would be charged by the commercial software
consultants.
INFORM
62. Strutured financial messaging
SYSTEM
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Structured Financial Messaging System (SFMS)
is a secure messaging standard developed to
serve as a platform for intra-bank and inter-bank
applications. It is an Indianstandard similar
to SWIFT (Society for World-wide Interbank
Financial Telecommunications) which is the
international messaging system used for financial
messaging globally.
SFMS can be used for secure communication
within the bank and between banks. The SFMS
was launched on December 14, 2001 at IDRBT
63. Very small aperture terminal
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A very small aperture terminal (VSAT) is a two-
way satellite ground station or a stabilized maritime
VSAT antenna with a dish antenna that is smaller than
3 meters. The majority of VSAT antennas range from
75 cm to 1.2 m. Data rates range from 4 kbit/s up to 4
Mbit/s; some upgraded modules can even reach a
max downlink of up to 16 Mbit/s. VSATs access
satellites in geosynchronous orbit to relay data from
small remote earth stations (terminals) to other
terminals (in mesh topology) or master earth station
"hubs"
64. Very small aperture terminal
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VSATs are used to transmit narrowband data
(e.g., point-of-sale transactions using credit cards,
polling or RFID(Radio-frequency
identification) data, or SCADA(supervisory control
and data acquisition)), or broadband data (for the
provision of satellite Internet access to remote
locations, VoIP or video). VSATs are also used for
transportable, on-the-move (utilising phased
array antennas) or
mobile maritime communications.
66. High speed vsat network
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BSNL VSAT is a single platform for all your
communication needs like:
Leased Lines starting from 4Kbps onwards
High speed Broadband Internet
IP Multicasting, Video Conferencing
Voice Telephone, Facsimile
67. High speed vsat network
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Trans / Receive Data rates of 512 Kbps and above
10/100 Mbps Ethernet Interface
Voice Telephony with add on ATA (Analog
Telephone Adaptor)
Very minimal power consumption: 75W
Sleek and Compact IDU (Table mountable),
occupies very little space of 25 cm x 21cm x 6cm
69. Answering back voice response
system
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Interactive Voice Response (IVR) is an
automated telephony system that interacts
with callers, gathers information and routes
calls to the appropriate recipient. An IVR
system (IVRS) accepts a combination of voice
telephone input and touch-tone keypad
selection and provides appropriate responses
in the form of voice, fax, callback, e-mail and
perhaps other media.
70. Answering back voice response
system
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An IVR system consists of telephony
equipment, software applications,
a database and a supporting infrastructure.
Common IVR applications include:
Bank and stock account balances and transfers
Surveys and polls
Office call routing
Call center forwarding
Simple order entry transactions
Selective information lookup (movie schedules, etc.)