Self-banking terminals (SBTs) such as i-Serve provide automated services to reduce queues and increase customer satisfaction. SBTs allow customers to check balances, get statements, deposit cheques, pay bills and access other services 24/7 without human assistance. They also generate marketing opportunities for banks to cross-sell products. SBTs benefit banks by improving customer service while reducing operational costs.

1. SELF BANKING TERMINALS

4. How i-Serve works? 1 2 3 4 5 1 Cheque Deposit Automation I-SERVE can automate your entire cheque deposit process. It accepts the cheque, endorses the cheque and serially stacks it in a specially designed box. The customer is presented with a printed acknowledgement of the cheque. The image of the cheque is sent to the back office. An Intelligent back office software enables the bank to apply various sort methods for speedy reconciliation. 2 Teller Enquiries All routine teller enquires can be provided including balance enquiry, Detailed/Mini Account statement or stop cheque requests. Customer enters Account Details Customer Selects Desired Service Desired Services Performed 3 Customers enter Card No. & Password Balance Information Displayed Internet Banking-reaching Out to the Unbanked I-SERVE enables you to connect to the Internet and carry out transactions through E-banking. 4 Marketing Tool All three steps - from product information, product research to fulfilment of the transaction- can be fully automated with a kiosk. I-SERVE can be engineered for providing opportunities to up sell and cross sell your products. Promotes Financial Products & Services Loans Mutual Funds Insurance Demat Service FOREX 4 Customer Tool Support Help Desk Agent can be reached via Video conferencing; to answer any of your service related queries. 5 Electricity Water Telephone Taxes Prepaid Recharge Credit Card Payment Ins. Premium Revenue Generation Banks can house aggregators for bill payment services. They can tie up with utility and cellcos to offer bill payment and e-topup services, thus enabling additional revenue generation.

5. i-Serve Features

6. Services/Configurable Options Cheque deposit automation i-Serve (SBT) can automate the entire cheque deposit process Teller Enquiries All routine teller transactions such as balance enquiry, detailed/Mini account statement, fund transfer, chequebook request or stop cheque requests available at customer’s convenience Internet Banking i-Serve (SBT) enables customers to carry out transactions through e – banking such as account details, fund transfer, etc. Customer tool support Help desk agents can be reached via video conferencing to answer service related queries Marketing Tool i-Serve (SBT) fully automates the three steps: product information, product research and transaction providing opportunities to up sell and cross sell products Revenue Generation Additional revenues by offering bill payment and e-top up services for utilities and cell phone companies