1. HITESH ARORA
Delivery Manager – BE,MBA, PMP®
Flat # 704, Block Sapphire, Reliance Paradise Building
Kondapur, Hyderabad
Email: hitesharora0981@gmail.com
Phone :+91-9502935168
Executive Summary
Result oriented experienced professional with approx. 13 years of progressive success leading all
phases of diverse Techno – Functional Projects in Information Technology with emphasis on Project
Management, IT Operations Management, Delivery Management, Process Implementation, Business
Analysis and Software Development.
• Project Management: Successfully aligning business goals with technology solutions to drive
process improvements, competitive advantage, Risk & Issue management, managing
Onsite/Offshore Delivery models & Change Management
• Expert in SDLC methodologies; Manage large project teams as a Scrum Master and
successfully delivered high-quality products using Waterfall, Iterative and incremental practices
that meet timeline and budgetary targets.
• Business Strategist; building business strategies to transition multiple projects from
Clients to offshore, increasing business by ‘Value Partnership’ and thriving towards Customer
satisfaction.
• Process Implementation; Setting up Process and Quality standards in the projects to
ensure defect free & timely releases
• Value Added Leadership; Cross Functional Supervision, Client Relationship and
Presentations, Business and IT planning, Mentor and Motivator, Vendor Management.
• People Management; building and managing versatile teams varying from different
technologies like Java/J2EE, DotNet, BPM tools (SharePoint and FileNet), MS SQL Server.
Managed agile teams as a Scrum master.
CAREER PROGRESSION
Current Experience Wells Fargo India Solutions Pvt. Ltd.
Dates December 2009 – Present
Joined as a Manager and currently working as a Senior Delivery Manager. Managing a team size of 12-
15 Team members.
Previous Experience Mahindra Satyam
Dates May 2009 – December 2009
Worked as a Project Lead / Architect for multiple projects like GE and Land Transport Authority,
Singapore. Expertise in product management and development.
Previous Experience HCL Technologies Ltd.
Dates September 2004 – May 2009
Worked as Lead managing FileNet applications along with Client and Stakeholder Management. Process
owner and responsible for successful audits. Capable of providing customized solutions to end clients.
Previous Experience NetEdge Computing Solutions Pvt. Ltd.
Dates April 2004 – September 2004

2. Software Engineer responsible for managing NetEdge internal website for ecommerce.
Previous Experience TSK Infotech
Dates August 2003 – April 2004
Software developer supporting multiple Educational Institutes for projects
CORE COMPETENCIES
Project Management IT Project Lifecycle Technical
PMBOK Project Management Methodology Project Artifacts Review FileNet
Business Alignment for Strategic projects Metrics Management Java / J2EE
Client engagement and relationship building Knowledge Management Cloud Migration
Budget and Schedule planning Risk & Issue Management SharePoint
Team Building & Mentoring SLA Management MySQLOracle9i
Process Implementation and Improvement Change Management Visual source safe
People Management Scrum Master MS Project
Onsite Experience & Client Base
Land Transport Authority (LTA) Singapore (May 2009 – August 2009)
OCBC Bank Singapore (Mar 2008 – March 2009)
OCBC Bank Malaysia (Feb 2009 – Mar 2009)
Pasco County Florida, USA (Sep 2007 – Dec 2007)
Pasco County Florida, USA (Dec 2006 – May 2007)
Wells Fargo Bank Minneapolis, USA (Mar 2006 – Aug 2006)
Wells Fargo Bank California, USA (Dec 2005 – Mar 2006)
OCBC Bank Singapore (July 2005 – Aug 2005)
Education
MBA, International Business ( IMT Ghaziabad)
B.E (Computer Sc. & Engineering) with Honors, M.D University Rohtak
Class XII, CBSE. 1998
Class X, CBSE. 1996
Professional Achievements
PMI-Certified Project Management Professional (PMP) – Active Member till 2020
Winner of the Prestigious “Gold Coin” award in 2012 for excellent project management, best practice
implementation and time delivery of deliverables with 99% Quality
Wells Fargo Highest Award - WAC Nominee 2012
“Team of the Quarter” Award - 2012

3. “Best Practice” Award - 2015
Successfully completed WFIS Management Trainings like – CHARISHMA, PM LITE, Agile $ Scrum etc.
Awarded 11 “Shared Success Recognition” in Wells Fargo by Senior Management for Leadership &
Personal accountability, Team work & Partnership, Project Management Practices.
Awarded “Certificate of Appreciation” by PASCO County IT department Head for “Outstanding
performance and lasting contribution" for ECM Project
PERSONAL RECOGNITION
Conducted and Won Table Tennis Leagues Singles, doubles, Mixed doubles in year 2011, 2014, 2015
Conducted Cricket Tournaments in HCL Singapore 2007 – 2008
Captain of Runner up team – HCL Cricket League 2008
AMCHAMP Lawn Tennis Player
Project Details (2009-Till Date)
Company: Wells Fargo India Solutions Pvt. Ltd.
Role: Senior Delivery Manager
Job Responsibilities
• Managing various teams sizing from 12-15 resources
• Currently managing team for migration of applications to Cloud
• Overseeing all project execution activities such as budgeting, planning (Sprints), costing,
delivery, and post-delivery review
• Managed Agile projects as a Scrum Master
• Managing the initiation, planning, monitoring & control, and maintaining optimum resource
utilization
• Effectively implemented cost containment processes in the projects
• Growing business relationship and managing client engagements by analyzing technology
trends, facilitate requirements Gathering, review solutions and product audits
• Conduct Client presentations, project prioritization and proof of concept to educate
Client/business on various applications
• Manage various project deliverables like, Requirements Traceability Matrix, Tech
specification, RACI, Functional Specification, Test Cases, etc.
• Manage multiple vendors
• Provide operational management overview and drives productivity improvement initiatives
• Manage metrics data (such as Utilization, Effort & Schedule Variance, Defect related metrics,
Productivity, EVAs, project baselines), reporting on project progress and other SLA’s/metrics
to Client/ stakeholders.
• Proactive Risk and Issue Management
• Involved in Technical Architecture and Technology Design for large projects.
• Responsible for Performance management, designing Individual development plans for team
members.
• Ensuring the best practices of the organization is adhered to while integrating them with
Project management methodologies.
• Mentor upcoming PMs on PMI best practices, PM tools like MS Project Server etc.
Previous Experience (May 2009 - Dec 2009)
Mahindra Satyam
Role: Project Lead / Architect

4. eApproval System, GE Australia – Project Lead (Aug’09 – Dec’09)
LTA AMS, Land Transport Authority, Singapore – Project Lead (May’09 – Aug’09)
Job Responsibilities
• Managed a Team of 12 team associates
• Moved the project into Green zone by mitigating Risks and Issues
• Improved customer satisfaction by managing the turnaround time, resource quality and
performance metrics of application delivery
• Application Design - Solution Architect
• Communicate and maintain project progress on governance meetings and status reports.
• Prepared and reviewed High Level Design document, Technical Design Document.
• Tracking Project Status (Includes Team Dev Status and Client Status)
• Managed End to End Deliverables and Milestones
• Prepared user Presentations & managed UAT’s at client location
HCL TECHNOLOGIES
Role: Project Lead
Job Responsibilities
• Managed a Team of 5-8 team members
• Involved in requirement elicitation
• Designing, Developing and configuring of the system at client side
• Prepared the prototype of the system
• Worked as a senior FileNet BPF analyst/architect
• Worked as a UAT Coordinator for both Singapore and Malaysia
• Leda Team (developers and Testers) as a Project Lead of size 11 (offshore/onsite)
• Prepared user presentation slides for training and system demo to client
• Prepared and done peer review of various Test cases (UTCs, ATCs and STCs)
• Prepared documentation (SRS, DDS, User Manual, Admin Manual, CR docs etc)
• Train teams on FileNet P8 products
NETEDGE COMPUTING SOLUTIONS PVT. LTD.
Role: Software Engineer
www.NetEdgeSupport.com– Software Engineer (Apr’04 – Sep’04)
Job Responsibilities
• Worked as a Software developer
• Worked on Java / J2EE technologies
TSK INFOTECH
Role: Software Engineer
Educational Organizations Websites – Software Engineer (Aug’03 – Mar’04)
Job Responsibilities
• Worked as a Software developer
• Worked on Java / J2EE technologies
PERSONAL DETAILS
Birth Date 9th
May 1981
Marital Status Married
Passport Details K8845639
Current Location Hyderabad