1. NINA STEWART
1802 E. Euclid Ave, AZ 85042
 Cell: (602) 418-2939
Email: ninacrowleyaz@yahoo.com
Objective Seeking a leadership role to utilize my IT Systems, Six Sigma, Lean and Project Management skills,
advanced technical education, and business experience in the effective deployment of critical strategies
supporting delivery of financial goals and sustainable results.
Education 2000 Masters of Science, Computer Information Systems
1997 Bachelor of Science, Business Management
2005 Associates Degree, Project Management
Profile  Proven leader with global experience
 Able to develop and drive strategic projects
 Excellent oral, written, and interpersonal communications skills
 Special talent for motivating, coaching, and developing others
 Strong organizational skills--with great attention to detail
 Analytical decision making and technical problem skills
 Effective interaction with people at all levels
Transformation • Led Global team through Lean Transformation using the Honeywell Operating System (HOS).
• Led IT Leadership/teams through a process to develop and deploy IT Strategy globally.
• Developed visual management to track visually the status of projects, identified and resolved issues.
• Deployed Lean training to the global organization, increasing our culture of continuous improvement.
• Developed metric for Safety, Delivery, Quality, Cost and Inventory to measure current state and
determine future state goal.
• Trained and coached IT Leadership on Lean behaviors and tools, develop assessment to measure
effectiveness.
• Managed strategic projects in support of IT transformation.
PMO Transformation: Supported the effort to centralize the various IT PMO into one Enterprise IT PMO.
Created standard processes, templates and scorecards. Led weekly project meetings, identified and
resolved issues. Received Productivity award for Transformation

2. Lean
Lean Trained
• Honeywell Operating System (HOS) Leader for the Global Solution Delivery (GSD) Team.
Developed and Deployed HOS Standard Implementation Framework (S.I.F) implementation plan.
• Provided HOS S.I.F. and Maturity Assessment expertise and coaching.
• Led Value Stream Mapping event to identify current state and opportunities to improve cycle time,
customer satisfaction and overall process performance.
• Facilitated/delivered and coached Six Sigma/Lean focused training (certified more than 40 Green
Belts).
• Led ‘Go and Do’ activities to improve process outcomes.
• Led global teams to create strategic vision and delivered the strategy via the x-matrix.
• Deployed the Tiered Accountability process to ensure daily metrics were visible and actionable,
including continuous improvement and rapid problem solving.
• Created and implemented Service Improvement Plans with IT Process Owners.
• Acted as HOS Specialist to support the Honeywell IT HOS deployment.
• Acted as Maturity Element owner and coach to Leadership, maintained the SIF and Maturity Element
updates and status, scheduled and deployed required HOS training.
• Supported the Site Steering team and interacted with the Corporate HOS team to ensure alignment.
Leverage the HOS community to share knowledge and closed the resource gaps.
Strategy Deployment for Honeywell Global Security (HGS): Led the HGS team through the Strategy
deployment process. Coached and mentored teams on the processes and tools, resulting in an operating
system to identify and track breakthrough objectives. Received monetary award for process facilitation.
Data Center Server Build Process: Utilized HOS/Lean principles, partnered with the ISR team and
WIPRO’s build team to increase productivity by 57%. Increased capacity from 84 to 132 servers per month.
Received Productivity award for Process Improvements.
Global Redesign Process Team: Led the HITS organization in developing process documentation based
on the ITIL model. Worked with Process Owners to develop new process documentation. Received
Productivity award for Process Improvements.
Six Sigma
Black Belt and Green
Belt certified
• Led Information Technology Group (ITG) Green Belt teams by training, mentoring, and coaching the
use of Six Sigma and Design for Six Sigma tools.
• Functioned as the technical and cultural change agent and internal consultant for quality throughout the
organization.
• Drove to institutionalize Six Sigma methods in project execution required for service quality
measurement.
• Developed project scorecards and tracking mechanisms. All projects involved significant multi-
functional, global and customer interaction.
• Coached and Mentored Green Belts to certification.
Mainframe Cost Reduction: Led Green Belt team to certification on a process improvement project to
reduce SBU mainframe computing costs, achieving over $5.7 million in savings. Received monetary
award for cost savings.
Desktop Asset Management for Infrastructure Technology Project (ITP): Led Black Belt project using
DMAIC model to identify, track and retrieve leased desktops, eliminating costs for lease buy-outs and
equipment rental.
Call Center Transformation: Led team to transition specific work to Customer Support India team.
Developed training material, coached and mentored new Customer Support Specialist, developed and
implemented test plans. Transition resulted in an eight head count reduction. Received monetary award
and Six Sigma Black Belt Certification for cost savings.
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3. Project
Management
PMI Certified
• Managed Global IT projects from inception through deployment, including risk mitigation, problem
resolution, metrics tracking and weekly communications.
• Developed standard project templates and processes for Major IT Transformation projects.
• Developed project demand/capacity processes to effectively prioritize and resource projects.
• Developed project scorecards to identify and report project fidelity, financials, issues and risks.
• Functioned as Information Technology (IT) liaison between Aerospace Account Team Leaders and
Field Service Engineers to map and document current business practices.
• Identified areas for improvement, advised clients of options, risks, and cost vs. benefits.
SAP Implementation: Led a team to gather initial business requirement and analyzed requirements to
system capability. Developed SAP training material for site team.
SEI-CMM: Led a team to institutionalize Software Engineering Institute – Capability Maturity Model (SEI-
CMM) and obtained Level 2 certification. Received monetary award for facilitation and certification.
ISD Reorganization: Led the Avnet Information Services Department (ISD) management teams through
planning sessions to map current processes. Identified and categorized the suppliers, inputs, process
steps, outputs and customers (SIPOC). This analysis was used to reorganize ISD into a process
organization. Received monetary award for Process Facilitation.
IT System
Support
• Developed system availability Service Level Agreements (SLA) for Aerospace Strategic
Business Unit internal customers, which included defining and negotiating Information Systems
(IS) and Information Technology (IT) requirements.
• Performed process analysis, developed and reported metrics.
• Resolved issues impacting the SLA.
• Created visual workplaces depicting monthly SLA metrics.
• Participated on the Infrastructure Transformation Project (ITP) to collect and analyze site data
for internal IT processes, computing environments and resource allocation.
• Functioned as the Client Executive for Electronic Material, focusing on customer support and IT
supplier interface.
Supplier Support Management: Ensured cross-vendor performance for Information Technology
supported services. Received monetary award for project completion.
Management • SIOP- Managed team to implement Supply Inventory Operation Planning (SIOP) process
across multiple sites, linking Integrated Supply Chain processes to Order Management.
Process provided customer with better order commit dates and communication of order
changes.
• Standards, Compliance and Audit - Managed team to streamline and standardize processes
across sites. Developed deployment, communication and training plans.
• Contract Flow down – Managed team to translate contract requirements to system data
flowdown requirements. Worked with other functional teams (Pricing, Business Teams, and
Contacts) to ensure requirements were understood and met.
Customer
Support
Manager
• Managed team to deliver world class customer service and build customer satisfaction and
loyalty.
• Provided effective and timely resolution of a range of customer inquiries.
• Strived for one-call resolution of customer issues.
• Administered performance management by diagnosing improvement opportunities, providing
effective feedback, coaching, training, professional development, and corrective action plans.
Certifi
cation
s
 Six Sigma Black Belt  Lean Expert (Trained)  ITIL IT Lean
 Design for Six Sigma Green Belt  Project Management
Professional (PMP from PMI)
 ITIL v3
Work History
2003 – 2016 Honeywell International
Sr. IT Manager (Honeywell Operating System Process Leader)
Sr. IT Manager (Honeywell Operating System Leader)
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4. Customer Service Manager
Customer Support Project Manger
2002 – 2003 Honeywell International (Contractor – Manpower)
Sr. Business IT Program Manager
2000 – 2002 Avnet
Sr. Business Process Manager
1995 – 2000 Honeywell International
Six Sigma Black Belt
Sr. Business Analyst
Sr. Production Support Specialist
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