Expert IT Operations Manager Seeking New Opportunities
1. SANJIB KUMAR KAR
Mobile: 08884025111 ~ E-Mail: sanjibkar@yahoo.com; sanjibkkar@gmail.com
Seeking assignments in IT Infrastructure Planning & Support / Operations / Budgeting/ Forecasting/
Procurement/Vendor Management/ Facility Management with an organization of repute
PROFILE SNAPSHOT
• A technocrat with over 16 years of rich experience in
Budgeting, Forecasting, Procurement, Program & Project
Management, Facilities Management and Administration, IT
Operations Management, Capacity Planning, Resource
Management, Vendor Management etc.
• Expertise in setting up of office space and infrastructure
planning for new setup
• Distinctive in designing business continuity and disaster
recovery plans for organizations; expertise in handling
emergency response and disaster management as well as
creating strong policies, SLA, SOW & SOP's
• Efficiently collaborated with the people across the globe
(EMEA, Australia, America, Asia) and in various time zones
• Exposure to various IT Management aspects which include
IT Budgeting, Cost Management, Strategic Initiatives, CXO
Level Decision Making, IT Change Management, etc.
• A facilitative manager adept in working in coordination with
senior management and the functional heads to achieve
business goals
• Resourceful in achieving business objectives through
technical leadership & business acumen, vendor
negotiations & cost saving initiatives
• Excels in developing & motivating highly focused teams that successfully exceed company objectives
• A pivotal leader for ling-horizons business assessments, integration support and delivery
AREAS OF EXPERTISE
• Leading entire Operations along with establishing of annual
budget in collaboration with the VP, Xerox Research Centre India
• Managing capital funding requests of up to $100,000;
monitoring budget, financial reports and projections for accurate
reporting of Budget vs. Expense
• Leading downsizing exercises and other cost reduction initiatives
to overcome stiff budget challenges
• Designing tools and helping to improve overall administration
with set budget and cost effective manner
• Overseeing ITIL Process including Asset Management, Service Level
Management, Issues Management, Communications Management
• Executing operations restructuring for business growth &
challenges as well as reducing costs and improving services
• Championed in estimating Operating Costs (OPEX) and Capital
Expenses (CAPEX) for scheduled projects
• Monitoring the work of external and internal contractors to
guarantee consistency with quality and safety standards.
• Directing corporate initiatives such as Energy Conservation
Drives, Cost Cutting targets; evaluating team performance on
KPI, R&R, regular planning, team meetings & training
2. TECHNICAL SKILLS / CERTIFICATIONS
EMPLOYMENT DETAILS
Jul’11-Till Date: Xerox Research Centre India, Bangalore as Sr. Operations Manager (Head of Operations)
Role:
• Directing finance & budgeting, procurement, IT operations, administration & facility management functions for Xerox
Research Centre India
• Accountable for taking strategic decision on IT investment and ensuring delivery of end to end IT operations in
coordination with the Global and domestic IT teams
• Designing annual budget and tracking budget allocation and variance for the organization
• Responsible for overall Financial Management and reporting
• Establishing suitable internal control mechanisms to ensure adherence to policies and plans
• Formulating strategy and business plan for Operations; managing huge office spaces
• Maintaining major equipment, safety devices, access controls; identifying major malfunctions & breakdowns in IT as well
as in facility and ensuring business continuity
• Executing process improvements and automation like setting up process and tools for monitoring financial & asset
management tracking details
• Closely working with Senior Management and human resource team for formulating new policies for the organization
• Supporting in providing special programs for employee recognition thereby, for employee satisfaction & retention;
approving office reimbursements of employees
• Administering facility operations for meeting facility requirements within established budget; validating and approving
payments for invoices submitted by Vendors and ensure timely payments to vendors
• Assessing and approving purchase requests created for the purchase of equipment’s/ services for the organization
• Tracking day to day facility operations expenses and looking after overall vendor management, negotiation and review
existing vendor agreements/ contracts, renewals and cancellation
• Performing Internal Air Quality (IAQ) Test to verify compliance with regulations as well as monitoring environmental
conditions
Jan’06-Jun’11 Computer Sciences Corporation, Chennai as Business Manager
Role:
• Collaborated with regional Finance Representatives and cost pool owners to understand monthly variances to forecast
• Acted with the Operations Team for the creation of cost models (for labor cost) and collaterals
• Looked after demand forecast & resource (people & workload) management based on new business requirements
• Carried out Skill Gap Analysis (Demand against Available Skill sets) and helped management in setting up academies to
meet new business requirements.
• Extended visibility of skillsets by creating an employee skill database & helped management to identify skills needed for
specific assignments
• Tracking and maintaining Current Demand VS Availability, FTE Tracker with details of working staff in the Organization
(globally), along with information about their security level clearance, onshore/ offshore status, funding and percentage
billability
3. • Functioned across various regions (EMEA, America, Australia and Nordic) for streamlining resource engagement process,
standardizing and implementing best practices
• Coordinated with functional leads for abiding SLA’s and ensured quick & effective response
• Designed program for guiding supervisors and providing training to them for future leadership roles
• Led the transition of new work/ account to India and provided leadership to functional leads for proper training and
execution of knowledge transfer plan; supported in creation of reports to capture and track team performance on
agreed metrics
• Carried out several tools and took initiative for improving overall operations & delivery (RACI, Induction Checklist, KT
Tracker, Performance dashboard, etc.)
Notable Highlights:
• Received several Best Employee Awards in span of five years for leading transitions, Managing stiff Budget challenges,
Significant cost savings through strategic planning of operations and through effective negotiations, Leading several IT
Infrastructure planning and implementation, Leading and managing several events & leading the organization in CSR
initiatives
• Distinctively augmented employee retention by introducing new training program, employee orientation programs and
recognition programs at all levels
PREVIOUS EXPERIENCE
Apr’05-Dec’05 Hewitt Associates – Gurgaon as Team Member
Dec’02-Mar’05 SESAME in collaboration with NIIT Tech, location as Senior Executive - Compliance
May’00-Nov’02 NIIT LTD, Balangir as Senior Faculty
May’99-Dec’00 NIIT, Balasore as Lab Coordinator
ACADEMIC DETAILS
• MBA from Sikkim Manipal University in 2014 in 1st
Division
• Bachelor of Science (Physics) from Utkal University in 1999 with 1st Class Distinction
TRAININGS
• Pursuing Project Management Certification
• Completed training from IFMA
• Six Sigma Green Belt
• Art of Negotiation
• Leadership Advantage Trainings (Harvard Stepping Up to Management)
• Emergency Response Trainings (Basic Life Support)
PERSONAL DETAILS
Date of Birth: 1st September, 1976
Languages Known: English, Hindi, Oriya, Bengali
Address: Flat No. A308, Samethana Lakefront Apartment, Samethanahalli, Near HP Petrol Pump, Hoskote
Taluk, NH 207, Bangalore, Karnataka, Pin – 560067