1. Megan Smith
10 Erica Street, Parow North, CAPE TOWN
Cellullar: + 27 71 100 6310
Email: megansmith@vodamail.co.za
PERSONAL SUMMARY
 A highly competent and organised Systems Coordinator with a technical understanding of various modules in SAP along
with good experience in various SAP modules for support and administration
 Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on
possible improvements.
 Experience of working in a project environment and supporting clients in designing and implementing their objectives in
innovative projects,with considerable experience of working on full lifecycle project implementations as well as
supporting upgrades and integration projects.
 Able to use initiative to develop effective solutions to problems and having an active and dynamic approach to workand
getting things done efficiently.
EDUCATIONAL HISTORY
Matric (1987) Post Matric Post Matric
Strandfontein Senior
Secondary School
Institute of Bankers of South Africa –
Certificate in Banking
Services SETA – SAP ERP Business Consulting Practice -
Zimele Technologies
English Banking
The overall concept of an ERP Solution - SAQA Registered
Qualification unit standard 117711
Afrikaans Business Communication
Identify and explain the ERP market,partners and
competitors-SAQA 119178
Business Economics
Basic Principles of Law (Banking Law)
Prepare for and contribute to the ERP planning process
design - SAQA 119181
Accounting
Assist in the configuration of an ERP module - SAQA
115411
Biology Configuration and customising transactionswithin an ERP
system -SAQA 119087Typing
SKILLS MATRIX
Aspects of Law
Delegation /Delegation of
Authority
JD Edwards Accounting
Package (JDE)
SAP MM,SD,PM,IM,WM, HR, FI/CO
Basic Exchange Control Digiview Law of Contracts SAP GRC
Basic Selling Skills
Financial Management for
Non-Financial Managers
Managing Conflict SAP Contracts
Bill Rawson Estates Property
Sales Course
Financial Skills Programme
(NQF Level 5)
Managing Performance SAP BI/BW
Building a winning team
Finance for Procurement
Professionals
Motivation SAP Productivity Pak(SPP)
Business Objects
Health Safety and Security
(HSSE)
MS Visio SAP Retail
Cisco Web Tool HP Web Tool Office Safety Management SAP Authorisations
Coaching and counselling Industrial Relations Oracle Sarbannes Oxley (SOX)Controls
Contractual Capacity Intro to Foreign Exchange Qlikview Self-Management/ Shrinkage
Customer Relations ITC/Kreditinform/Experian Presentation Skills Signing Arrangements
Customer Service ITIL Foundations
The Performance
Development System
Siebel /Swift

2. Crucial Conversations
ITSM Service Management/
Remedy
SAP Netweaver Portal/SAP
Solution Manager
Train the Trainer
GLOBAL COMMUNICATION SKILLS
English Read Write Speak
Afrikaans Read Write Speak
CAREER EXPERIENCES
Engen Petroleum Limited
Procurement Systems Co-ordinator - 1 November 2012 to date
Key Areas of Responsibility
• Provide first line support to SAP MM system users and effective problem resolution with SLA
• Review/investigate all RFE’s received and prioritise and log work orders
• Co-ordinate data clean up initiatives (master and transactional data)
• Create and maintain release strategies in SAP MM/CheckSAP authorisations userprofiles
• Develop and improve system reporting requirements
• Support and coordinate training requirementswhen enhancements are made and Conduct specialised system
training
• Responsible for detailed requirements gathering and documentation.
• Ability to solve complex businessissues and maximise the use of SAP within the business.
• Facilitate change control working with respective Process Owners/Modules users
• Ensure policies and procedures are aligned to the system and advise relevant stakeholders of changes
• Excellent facilitation,organisational,analytical,negotiation & presentation skills.
• Combines key user support,resourcefulness,superior planning,problem solving and analytical skills to
consistently deliver improved services and production results.
• Ensure audit findings are remedied in system
• Defining security profiles and advising SAP Authorisations team of appropriate access for MMProcure to Pay users.
• Assisting with IT MM application projects and implementing MMand Third Party solutions.
• Testing and Support of live systems as well as upgrades and enhancements.
• Responsible for the investigation and resolution of problems on a day-to-day basis.
• Experience of following SAP modules,SAP MM, SAP SD, SAP GRC, SAP HR, SAP BW, SAP BI, SAP FI/CO, SAP Retail.
• Provide business processmapping of various processes when doing system enhancements and/or training
• Provide technical information from the SAP Tables for ABAP programming and Configuration and Customisation
Reason for leaving: Seek future growth and development
Shoprite Project Office – SAP Analyst/SAP Trainer
Swan I.T. Consulting/Highveld EOH Consulting - 02 April 2012 to 30 September 2012
Key Areas of Responsibility
• Deliver SAP Retail training to end-user community in South Africa and Africa
• Creating and implementing custom and education programmes,demonstrating knowledge of adult learning
principles and incorporating best practice delivery techniques

3. • Developing,organising,writing and editing instructor-led training content as well as storyboards for electronic
learning modules,i.e. WBT, CBT, and e-learning
• Developing course objectives and design plan based on assessment results
• Interviewing subject-matter experts and clients to collect necessary information to design and develop blended
learning solutions
• Conceptualising and developing evaluation measures including knowledge checks,course evaluationsand tests
• Participating in content review, revision and sign-off cycles
• Validating SAP Master Data and data maintenance and aligning it to business processes
• SAP Product support experience
• Analysing data and dependent processesand reporting
• Conducting end-usertraining and deliver 2nd line support to end user community
• Providing application knowledge,methodology expertise and / or industry knowledge
• Data mining using Data Tables e.g.: MARA,EINA, EINE etc.
• Status reporting,issue identification and problem solving
• Provide business processmapping of various processes when doing system enhancements and/or training
• Provide technical information from the SAP Tables for ABAP programming and Configuration and Customisation
Reason for leaving: Contract expired
Dimension Data
Senior Contract Administrator - 16 August 2010 to 31 March 2012
Key Areas of Responsibility
• Issuing of clients’ schedules & contracts
• Prepare contract information and Query resolution relating to contracts
• Loading of SAP contracts and Resolving Service Calls Logged
• SAP projects relating to fixed assets,accounts payable and maintenance modules
• Vendor Administration and Negotiate with sub-contractors
• Administration of Cisco Contractsand HP contracts
• Tracking & processing of backto back costs and Forecasting and Budgets
• Organising 3rd party contracts/schedules
• Contract Maintenance and revenue administration
• Administration of stockand equipment in SAP Inventory Management/Warehousing/ Logistics
• Ensure stockare recorded against the correct contract in SAP and to the correct locations
• Investigating and tracking of stockfrom order stage to final invoicing stage
• Fixing and resolve errorswhere stockhave been allocated incorrectly in SAP
• Resolve inventory issues with vendor,stores and rectify client account in SAP
• Management of Plant & Materials Maintenance Process
• Prepare monthly Cisco forecast,checking the impact of price fluctuations and other business drivers
• Provide high level detail by client/by line of business/by maintenance type
• Monthly reporting of new maintenance
• Provide business processmapping of various processes when doing system enhancements and/or training
Reason for leaving: Seeked more projects exposure in SAP

4. Business Connexion
Billing Clerk - Shared Services Finance - July 2009 to 12 August 2010
Key Areas of Responsibility
• Ensure that billing plans are correctly loaded in order that forecasts will be correct
• Load valid SAP contracts process local,foreign and intercompany supplier invoices
• Time and Expense Administration -Processing of timesheets/expense claimsand identifying missing data before
payroll cut off
• Process journals and make corrections on transaction documents as well as adjust previous entries if required
• Successfully report and clear all GRV variances at month end
• Reconcile statements received from Creditors with accounting records
• Validate costs and revenue by matching with sales request and process in accounting system
• Match supporting invoices to procurement documentsand verify invoices for payment
• Prepare documentation for payroll and obtain approval
• Timeously obtain invoices from suppliers and process in accounting
• Verify and post financial information to journals,registers and ledgers
• Process mapping and project documentation
• Prepare and interpret figures and evaluate complex pricing structures
• Checking of profitability and gross margin for management reporting,and liaise with management on the analysis
done at customer level and the actual performance against the plan
• Maintain accounting recordsand ensure general ledger reconciliations are done
• Generate credit requests and process credit notes
• Attend regular end-user meetings to continuousimprove on service levels.Followup and resolve any creditor’s
reconciliation items by liaising with suppliers and internal staff
• Successfully issue sales invoice on accounting system.Resolve employee/payroll time queries and correction of
data if required
• Attend meetings and provide recommendationsof the key drivers that impact customerprofitability
• Identify any incorrect allocation to enable account profitability reporting (by client by line of business
• Take accountability for procure-to-pay process.Conduct relevant purchasing and creditors responsibilities
• Prepare statements,invoices,vouchers,creditor payments and once off payments.Uses SAP ERP tools to provide
management with reports for effective commercial decision making
Business Connexion
Senior Administrator – Professional Services and Business Consulting Division
03 May 2007 to June 2009
Key Areas of Responsibility
• Perform office administration using SAP HR:Organization Management,Time Management,Personnel
Administration,Payroll and Reporting
• Co-ordinate HR admin for project consultants (appointments,contract extensions/terminations and increases for
+- 200 consultants
• Capture timesheets and expenses and ensure all time and expenses successfully loaded for Payroll
• Creditors payments
• Invoicing and financial recoveries

5. • Handle all HR and Payroll queries
• Prepared requests for quotes,requests for proposals and requests for information
• Supported 4 senior managersand 1 business unit manager for Professional Services/ Business Consulting
• Provide business processmapping of various processes when doing system enhancements and/or training
REASON FOR LEAVING: Finance Department moved to Johannesburg
Megaworx Print and Media
Self Employed
1 January 2006 to 30 April 2007
Key Areas of Responsibility
• Sales and marketing of print and media products
• Research and networking
• Growing customerbase
• Sourcing newbusiness
REASON FOR LEAVING: No fixed income
BP South Africa
Banking Specialist
2 May 2002 to 30 December 2005
Key Areas of Responsibility
• Downloading of banking from the Standard BankCats System
• Processing of receipts,journals,debit memos/credit memos,purchase orders,accruals
• Analysing,clearing and investigation of items in the suspense accounts (4) and Banking Accounts (x6)
• Execution of various age analysis reports,control accounts,GL accounts
• Queries of payments,debit memos/credit memos,refunds,accruals,journals
• Supported approx.150+ CSR’s and acted as a liaison in respect of banking matters
• Supported following departments: -credit,retail, marine,aviation,lubes, bitumen,debtors, treasury
• Ensuring that reporting deadlines are met (monthly,quarterly and annually)
• Reporting sent to the London Offices in terms of the Sarbannes Oxley Act
• Extract reports from Management Information Systems and Group Financial Systems
• Ensure cash controlsare in place and that all BP policies are adhered to
• Implemented a banking process and ensured adherence to the BP Credit Policy
• Implemented automation of the banking process by means of systems improvements
• Assisted the Credit Department with the verification of all FICA documentation
• Assisted with the updating of customercontracts(limits,securities held and reviewdates)
• Assisted customer representatives with collecting of outstanding debtors payments when I had spare capacity
available
• Systems and business improvement implementation projects
• Ensured zero opportunities for fraud and reported all incidents to our Audit Division
• Contributed towards the cost-containment drive by finding smarter ways of reducing costs.
• Adhered to the Health Safety and Security (HSSE) procedures of BP
• Provide business processmapping of various processes when doing system enhancements and/or training

6. REASON FOR LEAVING: Started own business venture
Woolworths
Customer Service Manager - January 2001 to April 2002
Key Areas of Responsibility
• Ensure adherence to high levels of customerservice
• Managing staff and handling reports relating to prices,service and sales
• Meeting of targets and cut down on costs
• Drawing up weekly rosters for the staff rotations
• Identifying new trends and implementation of the new trends
• To monitor zero opportunities and closing gaps for fraud
• Identify and implement profitability improvement initiatives by doing cost containment activities
• Revenue and cost analysis to prevent losses and cut down on shrinkage and cost reductions to improve profitability
• Provide business processmapping of various processes when doing system enhancements and/or training
REASON FOR LEAVING: Rotational shifts not conducive as I had a toddler at the time
First National Bank
Team Leader Sales & Service Staff - July 1998 to Dec 2000
Key Areas of Responsibility
SUPERVISION OF 25 STAFF - i.e.:Tellers, Service Consultants,Enquiries,Savings,Foreign Exchange (Clerks and
Supervisors)
• To co-ordinate the workflowand maintain high levels of customerservice
• Compiling of Audit Certificates and ensured strict control measures were in place
• Liaised with the internal and external auditors
• Handling of all administration regarding estates
• Verification of electronic payments and authorisation of payments
• Doing credit checks on ITC, Experian and Kreditinform and provided authorisation of newclients Reconciliation of
suspense accounts,office and general ledger accounts
• Paying of the banks accounts (telephones,suppliers)
• Authorising of withdrawals,large deposits and salary deposits
• Preparation of budgets - compared actual results vs Business Plan,explained variancesand proposed improvement
actions
• Queried abnormal varianceswith relevant departments
• Provided input on strategy to formulate 5 year business plan
• Staff appraisals,performance development,disciplinary hearings,grievances etc.
• Training material development
• Arranged meetingsregularly to discuss service related issues
• Monitored riskfactors involved in the Banks procedures to minimize and close the gap for fraud
• Ensured cash limits were not exceeded by means of a cash management system
• Attended to complex queries and to difficult clients
• Assessment and improvement of internal processes
• Developed and incentive programme for recognition purposes and arranged team building functions
• Provide business processmapping of various processes when doing system enhancements and/or training

7. Other Positions held at First National Bank
• Call Centre/Support Supervisor and Relief Departmental Head
• Sales/Service Consultant and Foreign Exchange
• Investments/Savings Supervisor
• Teller/Principle Teller - Savings/Cheque Acc Enquiries
• Managers Secretary/Typist - General Office / Telex/Switchboard
REASON FOR LEAVING: Seeked personal growth and development
REFERENCES - Available on request