Digital Marketing Training Institute in Mohali, India
Shilpi sap mm
1. SHILPI JAISWAL, B Tech, Experienced SAP & Project Management Professional
S-17, HAL Central township, Marathahalli | Bangalore -37, India | 91-9535100773 |
Shilpi.jaiswal408@gmail.com
Career Focus
Assignments as SAP MM consultant & Incident Manager with a high technology growth oriented
organization.
CORE KNOWLEDGE & SKILLS
SAP MM SDLC Framework Escalation management
Incident Management ITIL Framework Resource Management
Problem Management Quality Assurance
Professional Synopsis
9+ years of broad-based SAP & project management expertise; dedicated advocate for change to
identify, support and enhance business value from concept to completion.
Proficient in managing implementation and up-gradation of SAP R/3 MM Module involving Business
Analysis (Gap Analysis), Master Data Creation & Validation, Application Development & Testing, Post-
implementation support and end-user training.
Adept at meeting new technical challenges and finding solutions to meet the needs of the client.
Dedicated and hardworking individual with proven abilities in leading teams during the project phase,
training and guiding team members and enabling knowledge sharing among the team.
Key SAP Skills
Functional
Worked on MM organizational Structure, material master, vendor master, purchasing master data.
Worked on Configuration and creation of Purchasing Documents, different Item Category, Multiple
account assignment, Configuration of different Document types and number ranges for the same.
Worked on Inventory Management, Release Procedures, Automatic determination of GL accounts
Worked on Scheduling Agreement & Contract, STO scenario, PO Print Out/Forms, Invoice
Tolerance
Worked in aviation, automobile, paper, oil & gas, E&C and FMCG industry.
Monitoring Batch job & solved issues if batch job fails
IDOCs processing
Involved in the Business Process Modeling in the BPMT tool MEGA.
Prepare & Upload Mercury test cases
Interacting with technical team to provide functional input & Preparation of Functional Design
Reviewing functional design & preparing peer review check list
Worked on interfaces & Reports
Involved in unit test plan, Integration Testing & User acceptance testing
Handled the transport request from development server to other servers & verified it once moved to
different servers.
Worked on service request initiated during assembly, integration testing & user acceptance test
phases.
Preparing end user training documents
Provided Go live support.
Specialized Tool Knowledge – MEGA, Siebel, Remedy, SDM12, IMS, SM7, SMS, SAP Tutor,
LSMW , Mercury Quality Center (Testing Tool)
2. Key Incident Management Skills
Leading a team of 50 resource for Application maintenance Project
Acting proactively On very High & High priority issues
Co-ordinating with multiple team for cross functional issues
Monitoring KPI & identifying risk to KPI & taking corrective steps
Co-ordinating in taking exception of breached ticket
Analysis of On hold tickets, breached ticket, Reopened Ticket & ticket transferred to Onsite
resources
Attending meeting with clients on escalation topic & KPI discussion
Educating team on Incident & Problem management WOW
Key Project Management Skills
Preparation of Contract execution Plan
Preparation of billing Invoice to customer
Assignment of resource to Project WBS & approving their Time sheet.
Creation of new sub-project within a master Project
Preparation of shift allowance for team
Raise demand for new resource.
Preparation of monthly contract dashboard
Preparation of monthly productivity data
Involved in Organization level initiative for ZIP & CMMIL5
Worked as Knowledge Manager & responsible for calculation of conversion factor & Reusability %
Overall responsible for Management of knowledge documents
Co-ordinated in Migration of Ticketing tool
Handled client escalation & Maintained their recorded status
Worked as Configuration Manager & was responsible for managing document over share point. Also
maintained Operational delivery plan, Configuration management Plan & Information security Plan.
Co-ordinated in configuration Management audit & ISMS audit.
Co-ordinated in recruitment of new resource & their On boarding
Co-ordinated in preparation of Induction Plan at Org level
Professional Experience
Organization Industry From To Role
ATOS IT July, 11 Till Date SAP Team Member
L&T InfoTech IT Jan ‘10
March
‘11
SAP Team Member
Accenture IT May ‘07 June ‘09 SAP Team Member
Project Experience
Siemens ECC 6.0
Production
Support
Associate Project
Manager
Philips 4.6C
Production
Support
Team Member
P&G ECC 6.0 Development Team Member
Galfar AL Misnad ECC 6.0
Production
Support
Team Member
British Petroleum ECC 6.0
Production
Support
Team Member
NewPage- Stora Enso ECC 6.0 Roll Out Team Member
NewPage ECC 6.0 Production Team Member