- Varsha Venkatraman is a Business Analyst with 5 years of experience currently working at Accenture Technologies in Bangalore. - She has expertise in data mining, report generation, dashboard creation, and querying SQL databases to provide actionable insights to management. - Prior experience includes roles at Altisource Business Solution and Hewlett Packard where she analyzed data, created presentations and reports, and improved business processes.

1. Varsha Venkatraman
26 | Female Phone: +91-7760404627
Business Analyst Email:vrvarsha1990@gmail.com
SUMMARY
• An accomplished Business Analyst with 5 years of experience in developing and maintaining reports to support
MIS of our clients.
• Currently associated with Accenture Technologies, Bangalore as IT Operations Analyst.
• Adept in data mining and preparing dashboards, providing actionable insight to senior management.
• Construct queries and fetch data from SQL database. Automate management reports using Macros and VBA
Scripting.
• Proactively evaluate business information to identify process improvement for increasing business efficiency
• Vivid reader, quick learner and passionate about learning new things.
CORE COMPETENCIES
Business Analysis Requirement Gathering MS Excel Reports
VBA Scripting SAP Business Objects SQL Database Queries
Macros Dashboard MS SharePoint Documents
Meeting Minutes, Executive level MS Access Reports MS PowerPoint Presentation
PROFESSIONAL EXPERIENCE TOTAL EXPERIENCE: 5 YEARS 4 MONTHS
Accenture Technologies, IT Operations Analyst Jun 2016 – till now
• Researching, analyzing and summarizing data using MS Excel and data mining tools (SAP Business Objects)
• Formulate MIS reports to apprise management of the process operations and assist in critical decision-making
process
• Interfacing with clients to gather reporting requirements and creation of dashboards for new projects
• Manage day-to-day operations and drive daily SLA calls to monitor the project KPI’s
• Designed standard template and devised automated process to refresh and send reports to clients daily
Altisource Business Solution, Senior Business Analyst Oct 2015 – Jun 2016
• Modelled dashboards to monitor volume trends for leading financial institutions on boarded by the firm
• Formulated a staffing model to analyze hiring and attrition counts at a department level
• As BCP SPOC for the department, Coordinated with the disaster management team to oversee the
communication with clients and employees in case of an outage at a location and ensuring 100% back up.
• Analyzing data and creating presentations for senior level management
• Facilitate cross-functional meetings to resolve recurring customer issues to expedite the process
•
Altisource Business Solution, Business Analyst Jun 2014 – Sep 2015
• Examining loopholes in existing business processes and conceptualizing solution to fix them
• Creating dashboards to track the SLA timelines and ascertaining ways to improve them
• Maintaining team level scorecards and prepare data for yearly performance review
• Organizing department level events such as R&R’s and Service Awards
Varsha Venkatraman Resume Page 1

2. Hewlett Packard, Business Operation and Reporting Analyst Apr 2013 – May 2014
• Process expert within supply chain; capable of pulling data and identifying trends for order management
department
• Led a 5 member team, responsible for daily work allocation and task planning
• Consolidating and Publishing the revenue projection forecast weekly, monthly and quarterly basis
• Handling customer escalations and performing root cause analysis
• Mentoring new hires and conducting periodic trainings on knowledge transfer about the process
• Engaging in SLA Calls with the customers to ensure customer satisfaction
Hewlett Packard, Business Operation Associate Jun 2011 – Mar 2013
• Conduct comprehensive research of customer details to determine their credibility
• Analyzed customer issues and provide troubleshooting steps
• Create and update process documentation in B2E portals for audit purposes
• Liaising with stakeholders to elicit data and formulate key metrics
• Build a customer-centric culture at the heart of sales operations to enhance their goodwill with the firm
CERTIFICATIONS EDUCATION
Year Degree Board / University Percentage
2008-2011 Bachelor of Science MES College, Bangalore 76.70%
2006-2008 Class XII Bangalore University, Bangalore 72.30%
2005-2006 Class X West Bengal Board, Kolkata 73.50%
• Certified GNIIT Graduate: Management Information Science (MIS) from NIIT, India, Bangalore
• Completed a certified course in Human Resource Management
• Certified as Domain Specialist in Order Management (Division of supply chain management) by IIMM Chennai
ACHIEVEMENTS
• Awarded "Star Performer" in Dec'15 as a part of yearly recognition programme
• Conferred with “Paramount Award” for year’13 for ensuring the process KPI’s are met and overseeing and training
new hires in the team
• Presented the “Best Performer” and “Always Accountable Performance” in Jun’12 and Jan’13
• Recognized as a zero defect candidate for the fiscal year ’12 at Hewlett Packard
• Received the “Best Debutante” award in Dec’11 for excellent performance amongst the new hires
• Awarded with an endowment prize for being the top performer of the year ’11 at MES College
PERSONAL PROFILE
Date of Birth 9th November, 1990
Languages Known English, Hindi, Tamil, Kannada & Bengali
Current Location Bangalore
Varsha Venkatraman Resume Page 2