This document provides a summary of Balaiah Kotha's qualifications and experience. It outlines his certifications in Project Management, ITIL, and SAP HANA. It also summarizes his over 10 years of experience managing onshore and offshore operations. Key responsibilities included reorganizing processes, quality improvement, and ensuring on-time delivery. The document highlights technical skills in areas like release management, strategic planning, and people management.

1. Balaiah Kotha
PMP, ITIL, SAP Certified in HANA
kothabalu@hotmail.com
+91-
9849977414
Profile
 Accomplishment driven Service Delivery Manager with over 10 years solid
experience and expertise in managing both on-shore and off-shore operations with both
in-house and remote teams. Successful in reorganizing, streamlining and strengthening
existing operations, identifying inefficient processes and implementing reliable and cost-
effective solutions to improve quality and ensure on-time delivery of release
management deliverables as well as enhance department efficiencies amidst fast-paced
working environments.
 Seeking a Challenging position as Technical Support Manager/Service Delivery
Manager.
 Gained solid experience in release management, strategic planning, people
management, change management, quality improvement, coordination and leadership.
Gained exposure in financial reporting and budgeting.
 Initiate cost containment processes, provide hands-on training and motivate personnel
in building strong teams, and lead staff toward maximum potential. Respected team
leader.
 Exhibited proven ability to independently set up technical team operations from
scratch. Fostered trust and coordinate with senior management executives, both internal
and external.
 Displayed excellent business acumen by independently monetizing business
opportunities.
 Well developed oral and written business communication skills. Good listener and
motivator with exceptional interpersonal skills. Established competence in customer
relations. Detailminded with good eye for balance and organization. Skilled and creative
in resolving problems.
Summary of Qualifications
I have Certified Project Management Professional (PMP) with over 16 years’ experience in IT
and service industries. Results focused, customer service oriented, well-organized individual
with proven results in project management, process design and improvement, team leadership
and client support. Strong mentoring skills, capable of leading and motivating individuals to
maximize productivity while fostering cohesive teams in a virtual environment. Exceptional
communicator focused on building strong relationships with peers and clients.
A verifiable track record of managing multiple complex and large scale projects, with project life

2. cycles of 18 months, and budgets of up to $2 million. Delivering projects in such diverse
industries as energy, manufacturing, government, telecommunications, and enterprise
environments.
As I am Senior SAP Certified Consultant with HP, who is a results oriented individual with strong
abilities to grasp new ideas and integrate them into desired results. Myself a self-driven, cross-
functional professional with expertise in diverse sectors and over 16 years of SAP Basis and
Net-Weaver Administration experience. As an innovative individual with proven ability to
identify, analyze and solve problems, My job is to increase client satisfaction and control costs
through his expertise in solution manager installations, maintenance, configuration experience
and team leadership.
Management Role
• Leadership: Hands on experience building and leading project teams and stakeholder
groups from project initiation through project operations.
• Collaboration and Integration: Routinely collaborates with a diverse group of subject
matter experts during project initiation, scope development, and project execution.
• Change Management: Direct experience with managing the RFI and design change
processes.
• Multi-tasking: Managing multiple scopes, schedules, budgets, and stakeholder
communications.
• Communications: Excellent communicator with verbal, writing and presentation skills
attuned to project goals and stakeholder needs. Conduct post-project analysis and
distribute information to cross-functional groups.
• Negotiation and Problem Solving: Conversant across multiple engineering disciplines,
understands complex problems and capable of negotiating mutually acceptable
solutions.
• Team Building: Hands on experience building and leading project teams from project
initiation through project operations. Manage a team of configuration engineers, project
managers and offshore Basis Team.
• Remain on during multiple contract extensions to ensure the success of all deliverables.
• Create business analysis technical documentation such as design specs and flowcharts.
• Risk Management - Skilled at turning around at-risk projects
• Track project milestones using MS Project.
• Conduct weekly and monthly project status meetings and client briefings on project
status.
I am having expertise knowledge in ITIL
Operational Layer
1. Configuration Management
2. Service Desk Management
3. Incident & Problem Management

3. 4. Change Management
5. Release Management
Tactical Layer
6. Service Level Management
7. Availability Management
8. Capacity Management
9. Continuity Management
10. Financial Management
Education and Training
• Bachelor of Technology (B.Tech) , Nagarjuna University , India, 1995
• Hadoop Bigdata on-line training, InfoTech, USA, 2014
• PMI Organized Project Management Professional Courses, 2013
• Solution Manager Trained from SAP India, 2010
• Information Technology Infrastructure Library (ITIL) – Trained in ITIL concepts and
worked within ITIL processes, 2015
• E2E040 - Run SAP - End-to-End Solution Operations, SAP India 2012
Certifications
Current Certifications Year Attained
Project Management Professional (PMP), Certified through
Project Management Institute (PMI)
2014
Certified in SAP HANA 1.0 2013
IT Infrastructure Library (ITIL) Foundation Certificate in IT Service
Management,
2015
Languages
English, Hindi, Telugu
SAP skill set
• SAP Basis Administration
• SAP Security Administration

4. • Oracle, SQL Server, and DB2 Data Base Administration
• SAP HANA Administration
• Knowledgeable in Hadoop Bigdata.
Relevant Project Experience
Ref. #1 – PSEG, USA
Energy sector
Jan 2013 – Current
3 Years 9 months
Project Type SAP implementation and Production maintenance
Role Delivery Manager, Environmental and Hosting consultant
• Responsibili
ties
• Responsible for complete delivery of software and hardware
services including backup and storage teams.
• Including new server builds, new project proposals
• Hosting client go-live projects
• Interacting with different teams AIX, Linux, Solaris , Windows,
Storage and BUR teams for servers maintenance and upgrade
• Responsibilities include Team Lead, Client Services Production
Implementation, process development and improvement, team
leadership, mentoring and workload balancing. Senior project
manager responsible for implementation of technical and
application projects in all life cycle environments including
requirements collection and analysis, environmental provisioning,
vendor management, change control, planning, reporting and
implementation.
• Providing overall leadership for the project while maintaining a
focus on achieving results efficiently and safely
• Establishing and adequately resourcing the requirements of the
project, including staffing.
• Client liaison including the development and presentation of
project plans, progress reports and acceptance by the client of the
final product.
• Managing the initial mobilisation of the core project team to ensure
that all necessary activities are reviewed with actions appropriately
assigned, timescales agreed and relevant parties briefed, with new
communication channels established where necessary
• The coordination and utilisation of project resources
• Developing project execution strategy and subsidiary coordination
procedures for the project. Ensures effective implementation and
supports Project and Corporate Quality Audits where necessary
• Direct management of multidiscipline project team.
• Project costing and budget monitoring
• Finding out what the client wants to achieve
• Agreeing the timescales, costs and resources needed
• Drawing up a detailed plan for how to achieve each stage of the
project

5. • Negotiating with contractors and suppliers for materials and
services
• Making sure that each stage of the project is progressing on time
and on budget
• Delivering maximum project margin, exceeding the ‘as bid’ target.
• Supervise dealings with classification societies
• Financial, technical and schedule reporting
• Risk management and problem solving
• The development of project plans, including testing, logistics and
in service support
• The production of other project deliverables such as training and
documentation
• Coaching and development of employees both local and expat
• Process Integration. Developed a single integrated process to
facilitate and support both HP Onshore and Offshore teams with a
single project management organization.
• Project Manager. Successfully migrated 75+ SAP servers from
SUN Solaris to IBM AIX, includes Unicode and non-Unicode
technical migration.
• Developed a statistical dashboard to analyze multiple facets of
development and operations groups, and monitored the
performance, and identified opportunities for process
improvement.
• Analyzed process flows for usage collection, mediation, rating, and
billing across all four regions.
• Designed and implemented automated validation processes and
procedures that reduced manpower and schedule requirements
while improving accuracy through enhanced statistical analysis
• Acted as a single point of contact for all program related
communications with internal/external stake-holders.
• SAP Change Control Management Regional Lead of North
America, South Africa, and India
• Phase-2 SAP Project Implementation
Technical
Tools/Database
/Skills Used
• ECC, BI,SRM,CRM,MI,XI/PI Solution Manager, Unix and Oracle
Ref. #2 – PSEG, DTV, USA
Mar 2009 – Dec 2012
3 Years 9 months
Project Type SAP BASIS Support Projects
Role Project Manager, Team Lead
Responsibilities Team lead and project manager for the Integration Engineering team,
tasked with supporting the Service Delivery process to the HP/clients

6. within ITIL framework, utilizing ITIL processes. Primary responsibilities
included project management, process development and improvement,
team leadership & mentoring, workload balancing and metrics analysis.
• Project Manager - Gap Analysis for Minimum Security between HP
and clients which analyzed the minimum security baseline (MSB) of both
companies, identified and reported gaps, researched HP supported server
security shortcomings and tracked, mitigated the risks and protected the
interests of both companies.
• Process Design and Development. Actively involved in Service
Request Process Design and Development during the PSEG account
transition and subsequent implemented the HP developed project
management tool (EDGE) to the newly transitioned organizations.
• Request Process Subject Matter Expert for the Integration
Engineering organization. Served on the Change Control Board,
responsible for approving all activities involving process, procedural and
tool changes. It applies the Integration Engineering and other
organizations supporting the PSEG service request process.
• Key member of the cross functional Service Delivery Task Force,
reengineered the service request workflow process and also address the
client demand on reduction of the delivery timelines. Successfully
streamlined the entire process by reducing the Task Force efforts, and it
resulted in over 40% reduction of timelines.
• Project Manager for Critical SLA Risk Mitigation effort, which
enabled HP to avoid client imposed financial penalties by proactively
identifying exposures and closely working with the client to mitigate risks
to their key production environments.
• Developed Risk Mitigation and Standard Exception processes
that resulted in savings over $100k by reducing penalties resulting from
missed service level agreements.
• Mentor - Inroads Internship Program – Selected as a mentor for this
non-profit organization that develops and places talented minority youth in
business and industry and prepares them for corporate and community
leadership.
• SAP Change Control Management Regional Lead of South America,
and India
• Off-shore BASIS Team Lead, and supervised and coordinated the
SAP application systems day to day activities include system refreshes,
version updates, kernel upgrades and closely worked with SAP Technical
support to resolve critical production issues to make sure the systems
24/7 availability for the client.
Technical
Tools/Database
/Skills Used
• ECC, BI,SRM,CRM,MI,XI/PI Solution Manager, Unix and Oracle

7. Ref. #3 – nLeague
services inc.,
Georgia, USA
Feb 2008 – Dec 2008
11 months
Project Type SAP Upgrade Project
Role SAP BASIS Technology Consultant Lead Role
Responsibilities • Upgrade project Road Map and project preparation
• Oversaw BASIS upgrade activities
• SAP Security Post upgrade activities
• Managed system backup restore and recovery
Technical
Tools/Database
/Skills Used
• SAP ECC 5.0, SAP ECC 5.0, SAP 4.7, BW 3.5, CRM 3.0, APO 3.0, Solution
Manager 4.0, AIX 5.1 UNIX, Oracle 9i.
Ref. #4 – Bayer Business
sciences
Mumbai, INDIA
Jan 2006 – Feb 2008
2 year, 1 month
Project Type SAP BASIS Support Project
Role SAP BASIS Offshore Lead Role
Responsibilities • Primary support resource to handle BASIS activities
• Handling priority tickets and on-call support
• Week-end/Monthly server maintenance activities (ECC, PI, EP and BI)
• Coordinating between HP, IBM and other teams to maintain and
running all SAP servers without fail
• Alert handling ECC, PI and BI
• Handling SAP Database activities and performing Oracle upgrades
• Managing Solution Manager 7.0
• Configured and managed Solution Manager Diagnostics and EWA
• Managing CommonStore activities
• GRC upgrade
Technical
Tools/Database
/Skills Used
• SAP ECC 6.0, SAP EP 7.0/7.1, Solution Manager 4.0/7.0, PI 7.1, BI
7.01, CRM 5.0, MII EHP1, GRC 5.3 HP UNIX, LINUX, Windows and
Oracle
Ref. #5 – ePlanet
Business systems
SriLanka
Sep 1999 – Jan 2006
5 Years 3 months
Project Type Implementation Support
Role SAP Technical Consultant
Responsibilities • Re-constructed Websites with updated functionality
• Extracted the information from various Landscapes to the Browser

8. using Web
• By using Model View Controller, implemented both static and dynamic
Websites
• Created Business Server Pages, Views, Application Classes, MIME
Objects and Themes
• Using Themes, customized BSP applications
• Maintaining SAP R/3 authorization objects
• Create R/3 roles, users, and assign users to the roles
• Lock users, Portal authorization
• Maintaining SAP R/3 and External Landscapes in Portal
• Integration between NWDS and Enterprise Portal
• User management in R/3 including create, change, copy, and deleting
users
Technical
Tools/Database
/Skills Used
• SAP 4.7, Web AS 6.3, Oracle