1. Personal Details :
Somer Al Hossain
Date of Birth : 13/09/1986
Marital status : Married
Nationality : Syrian
Address : UAE- Dubai - Bur Dubai
Visa Status : Employment visa with a UAE Driving License
Mobile No. : +971529985577
E-mail Address: Somer_86@yahoo.com
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Objective:
To seek a challenging career that effectively utilizes my experience, education & training.
My determination coupled with strong analytical skills where I can apply the knowledge
gained through my study and experience, and improves it. And to join a respectful progressive
organization that encourages team work and offers opportunities for advancement to those
who work their job very well.
Education:
-Bachelor Degree in English literature, from Damascus University, Faculty of Letters &
Humanities.
Computer skills & Training Programs:
- Commercial Correspondence course.
- Principles of marketing course.
- ICDL
Languages:
- Arabic: As native language
- English: Excellent (reading-writing-speaking- listening)
Expertise in:
- Team management skills (strong leadership abilities, positive problem
solving, team development and motivation, decision maker and
ability to work independently).
- Presentations & Negotiations.

2. - Adaptable, flexible, capable under pressure.
- Capable to advance and progress in the work environment.
- Ability to work independently and within a team, communicate with
People at all levels.
- Devoted to achieve all goals and aims and highly competitive.
Work Experience:
 UAE Etisalat Telecommunication Corporation:
Customer Care Representative: March. 2011 - Till Present.
- Working in the first point of contact for Etisalat customers care center, as a
Customer Care and telesales Agent.
- Performing on-line troubleshooting: Identifying problems, giving technical
advice, filed services request, and following up the complaints.
- Participating in spirited telemarketing campaigns to existing accounts regarding
new services and promotions.
- Working hand in hand with the management to reach Customer Satisfaction by
immediate response to all inquiries and all needs.
 Lebanese Educational Center – Damascus:
Salesman: Dec.2009 – July.2010.
-Conducting sales and meeting customers, offering the products and signing
purchase orders.
- Negotiating with the customer to ensure the best profit to the company.
- Following up with the companies & showroom for new orders & new markets.
- Following up on the payments, exceeding /meeting sales goals every single month.
 -Red Cross –Damascus:
Call Center & Receptionist: June .2007 - March.2008.
- Working in the first desk for the center as patients services agent, welcoming new
visitors & point them to the appropriate clinic.
- Answering to the phone calls & dealing with the patients requests.
- Liaising with other departments in the center according to patients requirements.
- Dealing with patient’s profiles problems, defining & solving these problems.
Note: References & Authenticated documents are available upon request.