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CV-Shumaila

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CV-Shumaila

  1. 1. CURRICULAM VITAE CARRIER OBJECTIVE: To enhance my skills in a work related environment and learn new things that will make me a better professional. Use my talents by putting them into good use for the benefit of the organization that I work for. PERSONAL INFORMATION: Name: Shumaila Asif Father Name: Syed Asif Ali Date of Birth: 15-Nov-1984 NIC No: 42201-9934218-8 Marital Status: Single Address: M-326, Globe Centre, University Road, Block-6, Gulistan-e- Jouhar. Karachi. Cell 03333319056/ 03452211007 Email: Shum2008@live.com WORK EXPERIENCE:  KASB Modaraba From Feb 2009 till present. Assistant Manager (Liability Sales) RESPONSIBILITIES: • Responsible for increasing account holder based and enhance deposits from retail and institutional customers. Maintains the existing clientele base. • Generate & strengthen relationships with new and existing clients including various local corporations, financial institutions and high-net worth individuals (HNW). • To prepare Daily Performance Report on daily basis and update to manager as well as department via e-mail. • To receive customer calls, answering their queries, solving their problems and provide detailed information on offered products. • To handle customer queries of different natures, forward complaints and follow them up in a timely manner.  McDonalds From 2006 to 2009 Customer Care Representative
  2. 2. ACADEMIC QUALIFICATION:  B.Com from Karachi University in the year 2007.  Intermediate from Islamia Govt College in the year 2005.  Matric from Oxford High School in the year 2003. SKILLS:  Communications: Dealing with internal and external customers at level via telephone and emails, to ensure successful communication through active listening and probing question.  Problem Solving: Resolving in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions efficiencies and high level of quality. Enjoy sharing knowledge and encouraging development of other to achieve specific team goals.  Planning And Organizing: Refined planning and organizational skills that balance work team support and responsibilities in a timely and professional manner.  System Knowledge: MS Office. Experience in preparing and analyzing reporting data for management accurately.  Petty Cash & Document’s Filling Knowledge: Experience in Preparing and maintaining petty cash and filling the documents accurately. PROFESSIONAL COURSES: • Understanding Of MODARABA Course (KASB MODARABA) • AML/KYC MEASURES Course (KASB MODARABA) • Star Development Course (McDonald’s Pakistan Diploma) • Understanding Of Takaful Course (Eastern Federal Union) • TCF Rahbar Program (The Citizens Foundation) HOBBIES & MAJOR INTERESTS:  Fashion Designing , Reading & internet Surfing Relavant documents & references will be furnished upon request.

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