1. Mostafa Galal Mohamed Mohamed El Azly
MBQ3 Building-Al Rigga- Diera - Dubai - Emirates
Cell Phone: +971 506505167 ,+201007474868
Email: m.galal_123@outlook.com
SUMMARY OF QUALIFICATIONS
 Creativity as a passion.
 Dynamic, energetic and friendly.
 Very ambitious and flexible.
 Ability to work under pressure and stressful conditions.
 Proactive to find the best solutions for customers inquiries.
 Ability to quickly understand, simplify technical issued and to present argument in a clear and
convincing manner.
CAREER OBJECTIVES
Seeking a challenging position with a progressive organization that will effectively utilize my knowledge
and expertise, where I can grow with the organization and prove to be an asset for its effective
functioning, be a team player for the achievement of organizational goals and its success.
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BACKGROUND SUMMARY EXPERIENCE:
Customer Service (Roads And Transport Authority RTA Dubai Government ) Working
From 10/2/2015 Till Now
The Rail Agency assumes the responsibility of providing and operating all modes of Railway
Transportation including, Metro, High speed Rail and Trams, to help ease the congestion levels within
Dubai.
Responsibilities:
 Obtains client information by answering telephone calls; interviewing clients; verifying
information.
 Determines eligibility by comparing client information to requirements.
 Establishes policies by entering client information; confirming pricing.
 Informs clients by explaining procedures; answering questions; providing information.
 Maintains communication equipment by reporting problems.
 Maintains and improves quality results by adhering to standards and guidelines; recommending
improved procedures.
 Updates job knowledge by studying new product descriptions; participating in educational
opportunities.
 I have a good experience to work on C R M system .

2. Customer Service ( Te Data ) Worked From 122013 Till 112014
TE Data was established in 2001 by Telecom Egypt to function as its data
communications and Internet arm. TE Data was awarded a Class A license, from
Egypt's National Telecommunications Regulatory Authority (NTRA), which allows TE Data to build its
own national network, and operate its international data gateway.
Responsibilities:
1- Update customers with the new offers.
2- Up selling the coming update products.
3- Reporting direct to the multi unit manager.
4- Coordinate with the team work to maximize sales.
5- Motivate direct subordinates.
Customer Service (Vodafone) Worked From 102012 Till 112013
Vodafone is the leading Mobile operator service in Egypt, with 30 million customers
Responsibilities:
1- Handling customers problems and complains.
2- Update customers with the new offers.
3- Finding the best solutions for customer’s inquiries.
4- Up selling of new line and services to customers and prospect customers.
5- Maintaining customer satisfaction.
6- Handling of cash: collecting money and recording transactions on payment gateway
EDUCATION :
• Bachelor: Commerce
• Graduation Year: 2012.
• Department: Accounting.
• University: Faculty of Commerce Alexandria University.
• High school at “El Nasr Boys (American Language School)”.

3. Personal Information:
• Date of Birth: 06/08/1990.
• Nationality: Egyptian.
• Religion: Muslim.
• Marital Status: single.
• Military Status: Final Exempted.
• Driving License : Valid UAE Driving License Issued From Dubai (Manual Gear )
Languages:
• Arabic: Native Language.
• English: Fluent.
• Dutch & French: Fair.
Training & Courses:
• Commercial Excel.
• Training at Arabic center for studies and Consultations For Accounting.
• English Conversation Courses.
• Ticketing Course.
• ICDL Course.