Maged Wassef Mahmoud is seeking a challenging position that utilizes his skills and knowledge. He has over 5 years of experience in customer service roles, including as a call center representative and customer service representative for telecommunications companies. Maged has strong communication, problem-solving, and technical skills. He is motivated, ambitious, and able to work individually or as part of a team. Maged holds a Bachelor's degree in law from Tanta University and various IT and language certifications.
Maged Wassef Mahmoud CV for challenging position utilizing skills
1. Maged Wassef Mahmoud
Contact address: 3 abd el 3alim younies- Fisal- Giza
Mobile: (+202) 01000443193
E-mail: Maged.wassef@hotmail.com
Objective
Seeking a challenging a good- level position with a reputable establishment, where my
skills and knowledge can be utilized and developed.
Skills
Interactive and fast enough to learn new technologies and techniques.
Advanced Research Abilities.
Highly Communications Skills. Self-Motivated. Hard worker. Ambitious. Ability
to work in a group or Public Relations (excellent in Sales and customer service)
Track History of Managing resources
Excellent communication skills with high persuasion capabilities
Work under pressure
Individually according to the job requirements. Team leadership abilities. Public
Relations (excellent in Sales, Marketing and customer service) Track History of
Managing resources Excellent communication skills with high persuasion
capabilities - Work under pressure.
Education
2009
Bachelor of low from Tanta university 2009 degree: good
English course in Instructive British Institute (conversation – translation- toefl –
communication )
ICDL Certificate from Axon ( windows – excel – word – power point – access –
internet)
AutoCAD (2D & 3d) (Certificate from technology center, Cairo university)
Work Experience
Call Center Sales Representative at TEData From Dec 2012 till Now working
– Account (Sales, Management and Installation Follow up Q) –
Tasks:
- Complain Team to handle the Angry Customers if they have a problems.
- Per Mentor at TEData accounts at Xceed to support the new comers inquires.
- Handle the Existing Customer's inquires that relating with their Bill.
- Help the Existing Customer's to enable the service.
- Up sell and cross sell our services and Help the Customer to know new offers.
- Handle Existing Customer's inquires such as (Cancel ADSL –suspension – compensation
Transfer calls to another Q).
Customer service at Ecco outsourcing for Vodafone Company from Sep 2011
- till Oct 2012
– Best Employee of the year -2012- at customer service at Vodafone
2. Administrative Officer at Alico insurance company from April 2010 till Dec
- 2010
Training:
- From Nov 2012 till Dec 2012 took Soft skills and Customer Service Course at Wasla.
- From Aug 2011 till Sep 2011 took Training at ECCO.
Including:-
Soft skill Course.
Customer Services course.
1. Developed language and Computer Skills.
2. Enhanced Presentation and Project Skills.
3. Developed my handling Skills.
- From June 2010 till Aug 2010 took Soft skills and Sales at Alico.
Personal Information
Nationality Egyptian National Number: 28806101500217
Birth Date 10st
June 1988 Marital Status Married
Military Status Exempted
Languages
Arabic Native Language
English Very Good (Reading/Writing/Speaking /listening)
French fair(can be improved if required)
Drive license Available
References
Are furnished upon request.