1. Safaa AlamElislam Mohamed Ibrahim
Current Address: 33 6th October st, Hadek ElMadi, Cairo
Permanent Address: 16 -Amer ben Rabea st, Elmakhpezelaly, Sohag
Mobile: 01009161973 /01114767293
E-mail: Safaa.alam91@Gmail.com
Objective:
Seekingajobwhere Ican achieve myself,be anactive memberof the community,developmyskills,and
enhance myknowledge.Wanttolearnnew tipsand techniquesfromseniorsandapplymyknowledge.
Education:
A graduate fromSohag University,Facultyof Commerce,EnglishSection,AccountingDepartment,2012
witha grade of 70.18%.
Work Experience:
CustomerServicesRepresentative forECCO OutsourcingCompany(Vodafone888 Account) October28,
2014 till October9,2015.
Salesperson and Manger Assistant inBasmalafor PublicSuppliesJune,2012: May, 2013
Skills:
personal Skills:
problem solver
insistingonsuccess.
Abilitytoworkunderpressure.
Abilitytomeetdeadline.
AbilitytolearnnewtasksquicklyandEagerto learn.
Abilitytoworkindividuallyandina team.
Computer Skills:
Excellent knowledge of Windows and Internet
Excellent knowledge of Microsoft office
Language Skills:
Arabic: Mother Tongue.
English: fluent.

2. Training courses:
Oct 2015 – Jan 2016 “Women at work Program” Funded by the International labor organization
“ILO” and Implemented by the Amideast to provide female public university graduates with
employability skills. The training includes English language,professional skills, IT knowledge and
career development skills, as well as the skills to deliver training to other young women in these
same areas.
February 2013:Principles of Banking Certificate, CertifiedfromEgyptianBankingInstitute(EBI) is
the sole trainingarmof for the Central Bankof Egypt (CBE),accreditedbyAccreditingCouncil for
ContinuingEducationandTraining(ACCET),andajointventure withFinancialandEconomicResearch
and Studies(CFERS),Federal DepositInsuranceCorporation(FDIC) andthe EuropeanBankTraining
Network (EBTN).
Covered Topics:
Creditandfinancial analysis.
Small andmediumenterprises(SME’S).
Retail bankingoperations.
Foreigntrade finance operations.
Businessawareness.
Bank Accountsand deposits.
Customerservice andBasiccommunicationskills.
EDUEgypt program 2012 Information Technology institute (ITI): Conducted by New Horizons®
BusinessEnglish.
PresentationSkills.
CustomerService.
InterviewingSkillsandCV Writing.
BPO.
Diploma in Neuro-linguisticprogramming (NLP) April, 2011.
Diploma in the Triple Power
(Marketing, Customer Services, Communication) November, 2009.

3. Both of them are provided by the Canadian Training Center of Human Development Dr. Ibrahim
Elfiky.
Pathways to Higher education, Egypt:
Entrepreneurshipapproachwinter,2011.
Knowledge approachsummer,2010.
Behavioral approachsummer,2009.
Ministry of trade and industry, Information Technology and Training Center (February, 2012)
CertifiesthatIhadcompletedDiplomaof:
Microsoftoffice SpecialistTraining(MCTC).
Basic BusinessEnglish.
BusinessAdministration.
Typing.
Marketing.
ICDL Certificate July 2009
Interests:
Reading.
Running.
Travelling.
Personal data:
Date of birth: 2/5/1991.
"References to be furnished upon request"