1. Mohamed Desouki Omer
67 Zaghlool st El Haram Giza, Egypt
+2 (0100) 100 6306
mail:mohamed.desoky48@yahoo.com
PERSONAL: 20/3/1984 | Egyptian | Married | Military status : Completed
Objective
To succeed in an environment of growth and excellence and earn a job which provides me career
Satisfaction and self-development, to be involved in work where I can utilize skill and creatively involved
with system That effectively contributes to the growth of organization and help me achieve personal as
well as organization goals.
Work Experience
Nov 2014 – Present
 Account Management Team Leader.
SISTRUM was founded in 2004 with the mission of creating and developing ideas into businesses.
As a leading provider of technological products and solutions in Egypt.
 Launching incentive programs to generate and increase sales.
 Coordinating and supervising the day-to-day sales efforts of the team.
 Assisting Account Executives in the preparation of proposals and presentations.
 Training and coaching team members on selling techniques.
 Reducing shrinkage by managing loss prevention techniques.
 Leading, directing and motivating the sales team.
 Gaining a thorough understanding of every customer's needs in order to offer them the
best solution.
 Presiding over weekly staff meetings.
 Conducting real-time phone monitoring of staff.
 Maintaining staff attendance and punctuality reports.
 Promptly handling customer complaints.
 Field training new sales representatives.
 Monitoring and responding to changing service level requirements.
 Maintaining accurate records of customer contracts.
 Attending all company departmental and general meetings.
 Completing all sales paperwork.
 Carrying out staff performance reviews.
 Addressing individual and group training needs.

2. Apr 2012 - 2014
 Corporate Sales Executive at Etisalat Misr
The largest wireless Telecommunication provider in the Arab world and third
market share in Egypt.
 Represent Etisalat in the most professional manner.
 Be updated with all competitors offering & be ready to counter.
 Provide customers with strong product knowledge Assess the customer needs.
 Over achieve all qualitative & quantities targets.
 Up-sell & cross-sell Etisalat products to satisfy the customer needs and to achieve the
monthly target.
 Preparing the daily, Weekly and monthly reports for the Manager sector and Senior
Manager.
 Developing the daily operations and work process.
 Generate sales leads from visiting customers.
 Develop & maintain a healthy customer’s database.
 Clear reporting of all visits and transactions.
 Year-to- day (YTD) for 2013 is 189 %.
 Be updated with huge data base.
 Allocating tasks to staff.
 Ensuring the performance of the staff is of a high standard.
 Reporting to management Organizing holidays and training
Discussing and resolving problems.

3. Mar 2010 – 2012
 Retail Shift Leader at Etisalat Misr
The largest wireless Telecommunication provider in the Arab world and
third market share in Egypt.
 Collects information required about the account and establishes account profile
 Calls on and maintains accounts on professional basis
 Ensure customer satisfaction through continuous follow up on customers’
 needs, responding to inquiries and solving problems as needed
 Builds fruitful business relationship with customers
 Demonstrate and submit special offers quotations and cost analysis.
 Handling customers complain or problems he can face during day to day operation
 Negotiates special offers with customers
 Maximizes ARPU by selling value added services and new features
 Captures maximum business opportunities available in the market to increase the
business scale
Nov 2010 : Oct 2010
 Customer Service Representative at Etisalat Misr .
2009 - 2010
 Sales Agent at Harf Islamic Software
Education
• B.A. in Law Al- Azhar University 2008 : 2009
Courses & Certificates
• Seminars; Accounting, Marketing, Sales and Finance sponsored by (FGF)in Cairo University –
Egypt .
• ADCL certificate.
• The British Council (Agouza- Giza-Egypt) (Conversation Course)
• sales courses ( Etisalat Egypt )
• Dale Carnegie communication skills seminar in Cairo University-Egypt.
• Presentation Skills
• Ability to Present Technical Information
• Microsoft Office Skills
• responsibility and self-realization
• Leadership skills

4. Skills
• Computer Skills
 Internet Browsing
 Microsoft windows XP, Vista,7 and Windows 8
 Very Good knowledge of MS office (MS Windows, Word, Excel ,PowerPoint ,Access &
Outlook)
• Language Skills
 Arabic: Mother Tongue
 English: Very Good
• Self-Skills
 The ability to relate to all types of people
 Friendly, fun loving personality
 Sociable & team spirit &Self-motivated.
 Hard worker & under pressure.
 Handling Objections, Investigative and problem solving skills.
 Creative thinker with a good sense of humor.
 Excellent communication (oral and written), interpersonal, organizational, and
presentation skills.
 Enthusiastic and effective team member.
References are furnished upon request