1. CURRICULUM VITAE
Joe Manning
12 Stanway Close
Blackpole
Worcester
WR4 9XL
Telephone: (01905) 754225
Mobile: 07872077663
Email: joe.manning60@yahoo.com
Date of Birth: 13-08-94
G.C.S.E’S and Qualifications - Elgar Technology College
Science– D
Art– D
Key Skills ICT level 2 (C grade)
Adult Numeracy Level 1
Adult Literacy Level 1
BTech Intro Cert Art Design and Media – pass
DT Resistant Materials – grade C
September 2008- June2010:
2 year course in Construction NVQ Level 1 at YSS Assist College
FURTHER EDUCATION:
September 2010-July 2011:
Worcester College of Technology.
Studying Brickwork - 1 year NVQ Level 1 equivalent to 3 GCSE’S grades C’s-D’s
Personal Profile
I am a very outgoing person that likes a good challenge. I enjoy playing a lot of rugby and go to the
gym on a regular basis to maintain my health. I am looking to be part of a dedicated team in a
successful business and would like to start off a new career in something which I can stick at for many
years to come.
WORK AND OTHER RELEVANT EXPERIENCES
FULL TIME AND PART TIME EMPLOYMENT.
The Saracens Head Worcester april 2016- present
At the Saracens head I Was working as part of a team completing daily tasks.
These tasks include general cleaning of appliances and shelves maintaining stock balances, cellar
cleaning and maintenance of barrels (i.e. Ales, racking, venting tapping and cleaning the lines)
also I would have to provide quality customer service by engaging in conversation with customers
that walk in. and by taking down any information I see relevant that could help improve the
services we provided.
The Courtyard Worcester September 2015-april 2016
at courtyard I was working alongside a great team of individuals, my role as a bartender was to
provide quality customer service by serving drinks to the customers required taste and satisfaction
and making sure they enjoyed their time within the licensed premises, other aspects of my job
were to manage the amounts of alcohol served over the bar making decisions on the spot as to
whether someone had too much to drink, changing the barrels when they had run out and general
up keeping of the bars cleanliness by wiping down any surfaces which may have been dirtied
throughout the shift, or any smashed glass to be noticed and cleaned away promptly to ensure the
clientele did not receive any injuries.

2. I would keep on top of stock levels on the bar if we ran out of any spirits/bottles I would make
sure it was replaced quickly to avoid customers waiting for their drinks.
Another key aspect of my role at courtyard was to be able to deal with the awkward/ irate
customer where I would step in where required and find out what the issue was and deal with it on
the spot making sure that decision made was the correct one to make.
As a team we would all be required to close down the bar making sure all surfaces were wiped
down and the stations closed in the proper way making sure the bar was ready to be re-opened the
next day with no issues.
I would also always offer to help out on extra shifts to cover anyone that may have been ill or
wanted a night off and would go out of my way to make sure the bar was running smoothly at all
times.
Wolseley UK- Business Development Executive / Internal Accounts Manager
December 2014- March 2016
At Wolsleley I was a part of the Business development team, here I was required to maintain
existing customers accounts making sure they were spending on a monthly basis and trying to
increase their spend constantly, my key job roles were to make outgoing calls to new customers
prospecting them to open new accounts, taking care of existing customers queries or issues and
dealing with it on the spot making sure any decision was correct and followed company
procedure, chase deliveries where they had not been received, and promote any offers which came
around.
Another part of my job was to assist the contact centre with pricing issues making sure any
discounted prices I could give were still making the required margin to maintain the profits by the
business, I was trained to use the company’s pricing calculator and CRM tools to make sure we
kept all information logged, customer service was key within the business as every day had a new
challenge which could either be dealt with straight away or might of taken a few days/weeks either
all the customer must have been satisfied with their experience.
GGR Communications November 2013-December 2014
Working as part of a small telesales team I was required to make a targeted amount of prospecting calls
to businesses in a range of industries. The job was to discuss current arrangements/requirements for
their communications and networking throughout the business and find areas in which we may be able
to assist with a wide range of Cisco Solutions. Dealing with IT managers and financial controllers I
would book in appointments for the sales manager to meet with the clients and discuss the opportunity.
I was targeted on appointments and calls made every month to a minimum of 8-12 appointments for a
commission bonus and a target of 150 calls per day.
AKW Medicare July 30th
- October 2013.
Working for a customer service team I handled many calls per day from building suppliers and builders
taking orders over the phone and answering queries, I also took emails and faxed over orders whilst on
the phone. I had to answer customer queries and find a solution to many of there problems (chasing
delivery, faulty goods or giving advice on how to use the products. The main part of my job is to make
sure our call results/statistics are on target as we have a very high rate of work.
Status Glass/Summit Roof guard May 22nd –july 29th
I was working in a telesales outbound call centre marketing home improvements. My job role entailed
being an assistant manager, assisting in allocating shifts and in charge of recruitment, other parts of my
job were to keep an on going consistency of leads to generate more business for the branch and help hit
the monthly targets on quotes and business. I also trained new starters on how to build rapport with
customers and how to generate an ice breaker, daily routines would consist of managers meetings every
morning then supervising a shift of telesales promoters and help deal with any queries or complaints,
floor walking to make sure every body was doing their job properly and help 1-2-1 training sessions on
the phone, I was also on the phone myself to the existing customer data base and booking
appointments with one of our sales teams and clearing and maintaining the database.

3. CMS Vauxhall January 28th
2013 –May 17th
2013
Trainee Sales Consultant at the Kidderminster site I made outgoing phone calls to prospective
customers about upgrading their vehicles and received incoming enquiries relating to mechanical
problems, or financial queries reference the customers vehicles that they have had serviced or have
bought from us in the past. I also spoke to customers face to face in the showroom answering any
questions or queries they have about the products or financial arrangements we have in place to suit
there needs. I also checked all part exchanged cars that came in for exact mileage and current condition
making sure there are no more visible defects than otherwise stated in the initial agreement on
quotation.
Shop Direct Group 19th
March 2012- 25th
January 2013
Outbound Sales Advisor.
Based in the Worcestershire contact centre I was employed to generate orders by making outbound
calls to existing customers and trying to find out what their next purchase might be and try to sell them
the product. Another one of my roles was calling on behalf of Companies and Yodel XL regarding
deliveries (mainly heavy goods items) and letting them when the delivery is due and also deal with any
complaints and/or irate customers.
Shop Direct Group 10th October 20 11 –8th January 2012
Inbound Sales Advisor.
I was in the Worcestershire Call Centre receiving incoming calls from customers ordering from the
catalogues e.g. (Very, Isme, Kay & Co Littlewoods and
Little woods (Ireland) and placing their orders for them over the telephone. My job was not only to
place their order but to sell them extra things e.g insurances on electrical, furniture and many other
items with warranties. By the time I had been made redundant from there I had become a very good
high value warranty sales person smashing the target the last 2 months I was their. Also the other main
target to compete for was Buy Now Pay Later which would charge the customer interest after 12
months. Depending how much money and how many you sold of them would determine your
commission at the end.
Reason for leaving – With post Christmas drop off, all temporary staff made redundant.
Part Time Work During School/College Time.
First Choice Window Systems May 2011-July 2011- I worked as a Telesales Operator cold calling
and training new starters..(Basic rate + commission)
Reason for leaving – Worcester office closed.
Zenith Staybrite Home Improvements January 2011-May 2011 – Part Time
Telephone Canvasser.
I worked in the Worcestershire call centre for the Customer Care Department, including cold calling
prospective customers to generate sales, courtesy calling old customers to generate further sales.
Another one of my roles at Staybrite was an Assistant Tele Canvassing Manager supervising other
canvassers through the shift and training new starters. (Commission only)
Reason for leaving – Company closed Worcester office.
Equikits July 2010 -Mid season 2011 part time work on Equestrian Trade stand. Shows
attended The Royal Welsh Cob Sales, The Royal Show, Three Counties Show, Hickstead Derby and
many more. It was seasonal work, possibly 6 or 7 times a year mostly on weekends. I was constantly
handling cash and dealing with customer’s enquiries and boosting the stands sales.( commission only ).
Reason for leaving – Company became internet sales only.
Tylyne Equestrian Rubber 2006-2008 – At Tylyne I worked as a Sales Assistant, which
involved helping out on a trade stand and selling a wide variety of equestrian items working in the
Equestrian Trade, where I learned to merchandise effectively on a small trade stand and was trusted to
handle large amounts of cash.(commission only)

4. Reason for leaving – Company ceased trading.
Interests and Hobbies
Worcester Rugby Football Club, Wanderer’s squad.
Responsibilities- Teambuilding, commitment, ability to take criticism and learn from advice given.
Achievements: Pack Leader, leadership skills, role of captain in previous seasons.
References:
Dave Wallis- Telesales Manager at Status Glass - Previous Telesales Manager at Zenith Staybrite..
3 Queen Street
Worcester
WR1 2PL
(07704774399)
Alison Phillips (Personal Reference)
Old Nursery Cottage
Worcester Road
Great Witley
Worcester
(01299) 896465
Mr P Bourke - Lecturer
Tudor Grange Academy Worcester
Bilford Road
Worcester
(01905) 454627
Andrew Bayliss - Manager
Shop Direct Group
Kings Court Creoda House
Building One,
Newtown Road
Worcester.
WR9 1AD
(01905) 856742
(01905) 769637
Steve Mezzone – Retail Director
CMS Vauxhall Kidderminster
Church fields
Kidderminster
DY10 2JL
(01562) 749 000
Alice Luckcraft - manager
Wolseley UK
Wainwright road
Shire business park
Warndon
Worcester
Wr4 9fa
(03442927878)3
Nick Spencer - manager
The courtyard Worcester
11 St Nicholas Street
Worcester
Wr1 1uw
(07817141447)