Windows XP Support ended.

1. Dell - Internal Use - Confidential
Today's PCs cost a third less than what Windows XP computers
cost in 2002*
New Windows PCs are thinner, lighter, faster, more powerful, and
have longer battery life than Windows XP computers. And many of
them also have touchscreens

2. Dell - Internal Use - Confidential
What exactly does end of support mean?
End of support means that software updates for Windows XP will no longer be
distributed by Microsoft or its hardware partners. This includes security updates that
help protect PCs from viruses, spyware, and other malicious software that can steal or
damage personal information. It also includes maintenance updates that improve
reliability and performance and ensure that Windows XP works well with other software
and hardware.
Why did Microsoft end support for Windows XP?
Retiring a product is a normal part of the product lifecycle. Windows XP was released in
October 2001, and its development began in the late 1990s. While most Microsoft
software is supported for 10 years, Windows XP has been supported for more than 12
years, longer than any other Windows version. It's been a great run for this popular and
even beloved operating system; it's now time for Microsoft, along with our hardware
partners, to retire support for Windows XP so we can focus on supporting more recent
technologies for delivering great customer experiences.

3. Dell - Internal Use - Confidential
Will my computer still work without support?
Your computer will likely continue to function but, over time, the security and
performance of your PC will be affected. Your PC will become less compatible with other
products and have less protection against viruses, spyware and other malicious programs
Will I experience a loss of performance in running Windows XP without XP support?
Software updates are like car tune-ups: they keep things running smoothly. Without these
updates, your PC won't run as smoothly or work as well with other software and
hardware. Additionally, many hardware makers are no longer providing Windows XP
drivers which means that PCs running Windows XP will be incompatible with new printers,
scanners, keyboards, and other devices.
Because of the security and performance risks, Microsoft recommends upgrading to the
new Windows or purchasing a new Windows PC

4. Dell - Internal Use - Confidential
I've heard that anti-virus companies will keep issuing updates after the deadline — will
this keep me protected after April 8?
It's common for older operating systems to be more vulnerable to security risks. Windows
XP is five times more susceptible to viruses and attacks than Windows 8. A good anti-virus
package can provide some measure of protection, but it will be effective only against
known threats — your PC may be unprotected against new viruses, worms, or phishing
attacks.
Because of the security and performance risks, Microsoft recommends updating to a
newer version of Windows, particularly Windows 8 or 8.1.
I read that Microsoft Security Essentials will no longer be available after April 8 — what
does that mean?
Microsoft Security Essentials (MSE) will not be available for download after April 8, 2014.
If you're using MSE on a Windows XP PC, you'll see a red dialog box warning that the
operating system and MSE are no longer supported; additionally, Customer Service
Support will no longer take calls regarding MSE for Windows XP.
To help organizations complete their migrations, updates to our anti-malware signatures
and engine for Windows XP users will continue for a short period.

5. Dell - Internal Use - Confidential
Can't I just update my software without getting a new PC?
Most older PCs are not capable of upgrading to Windows 8 or 8.1 because the software is
too advanced for the hardware..
If your current PC can't run Windows 8 or 8.1, the good news is that there are lots of great
PCs available at really affordable prices.
I've heard that Windows 8 or 8.1 is different from what I'm used to.
Windows 8 or 8.1 offers lots of ways to customize your PC experience to exactly what you
want. Your familiar desktop and Start button are there, and you can use the mouse and
keyboard the way you always have.
That said, many Windows XP users find that they prefer the new features of Windows 8 or
8.1. People like having the touchscreen option and the ability to customize their Start
screen to fit their needs. There are also lots of new things to love, including access to over
140,000 apps through the Windows Store, and powerful ways to search with Bing Smart
Search.

6. Dell - Internal Use - Confidential
Is it going to be hard to learn Windows 8.1?
Since you're already a Windows user, you'll find that the new Windows is intuitive in many
ways. Keyboard shortcuts and mouse work the way they always have and you have a lot of
options for keeping familiar Windows elements like the desktop and Start button. If you
get one of the new touchscreen PCs, there are great tools for learning touch-based
navigation, including on-screen tips, how-to videos on the Windows website, and a new
Help+Tips app offering suggestions and shortcuts.
If I get a new PC, what will happen to all the stuff on my old PC?
We know how important it is have all your files and photos and music and everything.
Tools like Laplink are available to help you easily move all your stuff to your new PC. You
can even use a network connection between computers to do the transfer without any
need for cables; your content can be migrated even if your old PC is dead. And Windows
8.1 comes with storage in the cloud, so you have one place for all your photos and files
that you can access anytime from anywhere.

7. Dell - Internal Use - Confidential
How expensive are new PCs?
If it's been a while since you looked at a new computer, you may be surprised at how
affordable today's PCs are. The average cost of a PC today is 37% less than it was in 2002*,
with many models available in the $300-500 range. And while prices have come down,
performance has gone up. Today's PC are faster and more powerful, with quicker start-up
and shut-down times.
What do I do with my old PC?
Once you've transferred your files to your new PC, you'll want to make sure that all
personal data is off your old PC for security purposes. Our Support forums provide several
options for wiping your hard disk of all data. Some third parties also offer special solutions
to help with this as well, including Laplink.
If your computer is 10+ years old, your best option may be to donate it for parts or to have
it recycled at a responsible recycling center.

8. Dell - Internal Use - Confidential