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Page 1
Bachelor of Science in Hotel and Restaurant
Management
CHAPTER 2
( Management Information System )
Page 2
MIS
(Management Information System)
Page 3
OVERVIEW
• At the start, works in businesses and other
organizations, internal reporting was made manually
and only periodically, as a by-product of the
accounting system and with some additional
statistic(s), and gave limited and delayed information
on management performance.
• Previously, data had to be separated individually by
the people as per the requirement and necessity of the
organization. Later, data was distinguished from
information, and instead of the collection of mass of
data, important, and to the point data that is needed
by the organization was stored.
Page 4
Continuation:
• Early on, business computers were mostly used for
relatively simple operations such as tracking sales
or payroll data, often without much detail.
• Over time these applications became more complex
and began to store increasing amounts of
information while also interlinking with previously
separate information systems.
• As more and more data was stored and linked man
began to analyze this information into further
detail, creating entire management reports from
the raw, stored data.
Page 5
THE TERM “MIS”
• The term "MIS" arose to describe these kinds of
applications, which were developed to provide
managers with information about sales,
inventories, and other data that would help in
managing the enterprise.
• An 'MIS' is a planned system of the collecting,
processing, storing and disseminating data in the
form of information needed to carry out the
functions of management. In a way it is a
documented report of the activities that were
planned and executed.
Page 6
SYSTEMS DEVELOPMENT
• FROM MANUAL TYPEWRITER TO HARD DRIVE COMPUTER
Page 7
SYSTEMS DEVELOPMENT
• FROM LAPTOP/FLAT SCREEN MONITOR TO TOUCHSCREEN
Page 8
EVOLUTION OF DATA
GATHERING,COLLECTION AND FILING
• FROM MANUAL FILING TO COMPUTERIZED
Page 9
EVOLUTION OF BACK-UP FILES
• FROM COMPUTER HARD DRIVE TO FLOPPY DISK
Page 10
EVOLUTION OF BACK-UP FILES
• FROM FLOPPY DISK TO CD/DVD TO MEMORY CARD
Page 11
EVOLUTION OF BACK-UP FILES
• FROM MEMORY CARD TO USB TO EXTERNAL HARD DRIVE
Page 12
END-RESULT OF “MIS”
• Fast, Easy and Accurate :
 Data Gathering
 Data Collection
• Safe and Secured:
 Files
 Password / Code
• Personalized Style:
 Features
 Graphics and Design
• Extended:
 Memory
 Capacity
Page 13
Page 14
(How Business Use Information
System)
Page 15
BUSINESS CHALLENGE
• The customer-focused
hospitality services
industry is a highly
competitive environment.
• The experience that you
and your people provide
guests must enable you—
as well as your employees
—to deepen your
relationship with them.
• Your people need the
right tools to do this
efficiently and
successfully at the ground
level.
Page 16
Challenges in the Business include:
• COMMUNICATION
• PURCHASING SYSTEMS
• ROOM AND SALES PERSONNEL
AVAILABILITY
• ADVANCE TECHNOLOGY
Page 17
COMMUNICATION
• Communication: Person-
to-person communication
between your people is
crucial in your data-
intensive, real-time, often
geographically dispersed
organization.
• Older communication and
collaboration tools can be
awkward and inefficient
to use, and the problem is
exacerbated by high
employee turnover.
Page 18
PURCHASING SYSTEM
• Purchasing Systems:
Your people need to
know not only which
materials to order when
and how much to order,
but also how to do it
efficiently and in a cost-
effective manner.
Page 19
ROOM AND SALES PERSONNEL
AVAILABILITY
• Room and sales personnel
availability: With ever-
changing availability of
rooms, staff, and services,
creating efficient
schedules and running
catering events can be an
overwhelming process.
• A chaotic work load can
leave little time for
determining how to
increase your people's
productivity or
profitability.
Page 20
ADVANCE TECHNOLOGY
• The fundamental
reasons for the
popularity of
computers with small
businesses are their
efficiency, speed, low
procurement cost and
more than anything
else, capability to
handle multiple tasks
with little chance for
error.
Page 21
WHAT DOES TECHNOLOGY CAN DO?
Page 22
ANSWER
Changes
and
Innovation

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INTRODUCTION TO MANAGEMENT INFORMATION SYSTEM

  • 1. Page 1 Bachelor of Science in Hotel and Restaurant Management CHAPTER 2 ( Management Information System )
  • 3. Page 3 OVERVIEW • At the start, works in businesses and other organizations, internal reporting was made manually and only periodically, as a by-product of the accounting system and with some additional statistic(s), and gave limited and delayed information on management performance. • Previously, data had to be separated individually by the people as per the requirement and necessity of the organization. Later, data was distinguished from information, and instead of the collection of mass of data, important, and to the point data that is needed by the organization was stored.
  • 4. Page 4 Continuation: • Early on, business computers were mostly used for relatively simple operations such as tracking sales or payroll data, often without much detail. • Over time these applications became more complex and began to store increasing amounts of information while also interlinking with previously separate information systems. • As more and more data was stored and linked man began to analyze this information into further detail, creating entire management reports from the raw, stored data.
  • 5. Page 5 THE TERM “MIS” • The term "MIS" arose to describe these kinds of applications, which were developed to provide managers with information about sales, inventories, and other data that would help in managing the enterprise. • An 'MIS' is a planned system of the collecting, processing, storing and disseminating data in the form of information needed to carry out the functions of management. In a way it is a documented report of the activities that were planned and executed.
  • 6. Page 6 SYSTEMS DEVELOPMENT • FROM MANUAL TYPEWRITER TO HARD DRIVE COMPUTER
  • 7. Page 7 SYSTEMS DEVELOPMENT • FROM LAPTOP/FLAT SCREEN MONITOR TO TOUCHSCREEN
  • 8. Page 8 EVOLUTION OF DATA GATHERING,COLLECTION AND FILING • FROM MANUAL FILING TO COMPUTERIZED
  • 9. Page 9 EVOLUTION OF BACK-UP FILES • FROM COMPUTER HARD DRIVE TO FLOPPY DISK
  • 10. Page 10 EVOLUTION OF BACK-UP FILES • FROM FLOPPY DISK TO CD/DVD TO MEMORY CARD
  • 11. Page 11 EVOLUTION OF BACK-UP FILES • FROM MEMORY CARD TO USB TO EXTERNAL HARD DRIVE
  • 12. Page 12 END-RESULT OF “MIS” • Fast, Easy and Accurate :  Data Gathering  Data Collection • Safe and Secured:  Files  Password / Code • Personalized Style:  Features  Graphics and Design • Extended:  Memory  Capacity
  • 14. Page 14 (How Business Use Information System)
  • 15. Page 15 BUSINESS CHALLENGE • The customer-focused hospitality services industry is a highly competitive environment. • The experience that you and your people provide guests must enable you— as well as your employees —to deepen your relationship with them. • Your people need the right tools to do this efficiently and successfully at the ground level.
  • 16. Page 16 Challenges in the Business include: • COMMUNICATION • PURCHASING SYSTEMS • ROOM AND SALES PERSONNEL AVAILABILITY • ADVANCE TECHNOLOGY
  • 17. Page 17 COMMUNICATION • Communication: Person- to-person communication between your people is crucial in your data- intensive, real-time, often geographically dispersed organization. • Older communication and collaboration tools can be awkward and inefficient to use, and the problem is exacerbated by high employee turnover.
  • 18. Page 18 PURCHASING SYSTEM • Purchasing Systems: Your people need to know not only which materials to order when and how much to order, but also how to do it efficiently and in a cost- effective manner.
  • 19. Page 19 ROOM AND SALES PERSONNEL AVAILABILITY • Room and sales personnel availability: With ever- changing availability of rooms, staff, and services, creating efficient schedules and running catering events can be an overwhelming process. • A chaotic work load can leave little time for determining how to increase your people's productivity or profitability.
  • 20. Page 20 ADVANCE TECHNOLOGY • The fundamental reasons for the popularity of computers with small businesses are their efficiency, speed, low procurement cost and more than anything else, capability to handle multiple tasks with little chance for error.
  • 21. Page 21 WHAT DOES TECHNOLOGY CAN DO?