Successfully reported this slideshow.
You’ve unlocked unlimited downloads on SlideShare!
TECHNOLOGY IN FRONT OFFICE<br />Technology being the vital part in every sector, plays an important role in Hotel industry too. <br />Hotel industry has become technology savvy to meet the needs of guest and hotel employee peers. The most commonly used technology systems in hotels are PMS (Property Management System) and CRS (Central Reservation System).<br />
WHAT IS PROPERTY MANAGEMENT SYSTEM?<br />PROPERTY MANAGEMENT SYSTEM IS A GENERIC TERM USED TO DESCRIBE APPLICATIONS OF COMPUTER HARDWRE AND SOFTWARE USED TO MANAGE A HOTEL.<br />
NEEDS ANALYSIS FOR A PROPERTY MANAGEMENT SYSTEM IN A HOTEL<br />TO EASE TELEPHONE SYSTEM<br />THE AVAILABILITY OF ROOMS <br />TO EASE RESERVATION PROCESSING<br />THE DAILY OCCUPANCY STATUS<br />TO EASE CHECK-IN & CHECK-OUT PROCEDURES<br />GUEST PROFILE MAINTENANCE<br />MAINTAIN CORPORATE/TRAVEL AGENTS RATES<br />FRONT OFFICE CASHIER TO MAINTAIN GUEST ACCOUNTS <br />COMPLAINT MONITORING<br />TO EASE NIGHT AUDIT PROCESS<br />F&B DEPARTMENT TO MAINTAIN F&B REPORTS FOR GUEST CHARGES.<br />ENGINEERING DEPARTMENT TO MONITOR ENERGY USE IN GUEST ROOMS.<br />HUMAN RESOURCE DEPARTMENT TO MAINTAIN PERSONNEL FILES.<br />