role of information technology and use of PMS in hospitality industry
AND HOTEL INDUSTRY
WHAT IS “I.T.”
Any thing related to computing technology.
Networking, hardware, software, the internet
and people working with these technology.
Combination of right people and right system.
COMPONENT OF I.T.
SYSTEM- CHAIN OF COMMANDS
SOFTWARE - PMS (IDS,OPERA)
HARDWARE – COMPUTERS
HOSPITALITY AND I.T.
First use of I.T. in early 1945-50 , formation of
Borrowing of software
Airline first to computerized reservation
St. Jacque hotel, Paris, introduced software for
INFO IN REAL TIME
Automates the operation of the hotel
Hub of hotel operation
Have various interfaces
POINT OF SALE
APPLICATION OF PMS
Sales and marketing
WHY WE NEED PMS?
FACTORS FOR PURCHASE OF PMS
1- identification of needs
2- budget/ finances
3- selection vendor/software
6- test run
Component of a good PMS
Security Features -(Is it PA-DSS compliant?)
Integration possibilities -well does this PMS play with
Training & Support -assistance
NEXT IS WHAT???
Integrated web and mobile reservation
Automatic data backup
Big players- webrezpro, hotelogix
TOP CLOUD BASED PMS