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UoL Mentoring training, by Elizabeth Cornish

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  1. 1. Signposting
  2. 2. What is Signposting?Signposting is a way of drawing attention to a particular issue, topic or service. It is a way of pointing someone in the right direction.
  3. 3. How do you signpost? Make a ‘quick facts’ sheet for your groupShow your group so they know whatdifferent services If someone has a each service doeson a campus tour. specific problem which and where they you know a certain need to go if they service deals need help. with, mention it to them and explain how it can help. Let your group know about your positive experiences Let your group know with services-how could using about important these services sooner helped services at one of your you? ( Please remember that group meetings. You can not everyones experiences also give them a Making are the same -even if a Connections leaflet for service did not help you, it them to take away. could help someone else).
  4. 4. What should you avoid doing? It is not your job to solve students problems. If someone has a problem that you are not trained to deal with you should direct them to the correct service. Don’t try to handle it yourself! If a student requests total confidentiality (i.e. they don’twant you to tell anyone) you can’tgive it because you cannot predictwhat they will tell you. If a student wants this level of confidentiality you should direct them to the correct service.
  5. 5. When should you signpost? If you notice a At the beginning ofstudent is in need the programme toof help or advice. make students aware of particular services. When a student asks you for help with a problem you are not trained to deal with.
  6. 6. Service What do they do? Location Contact DetailsStudent Welfare Provide financial advice, advice with accommodation 1st Floor Percy Gee Building T: 0116 223 1185 issues, support for international students, care leavers, E: students with personal issues. W: Service Support and facilitate students academic, personal and 2nd Floor David Wilson T: 0116 252 2004 career development. Library E: W:’ Union Provide a number of ways for students to get involved Percy Gee Building T: 0116 223 1124 in University life, and support/lobby for student issues. E: W: www.leicesterstudent.orgMental Health and Provide one to one support to students who are Freemen’s Common (behind T: 0116 252 2283Wellbeing managing mental health issues. Aim to lessen the the health centre) impact these issues might have on students studies. W: Living Provides support for students to help them lead a Freemen’s Common (behind T: 0116 223 1268 healthy life style in order to improve their wellbeing, the health centre) E: enhance their studies, and reach their full potential. W: Offers confidential counselling sessions on a one to one Freemen’s Common (behind T: 0116 223 1780 or group basis. the health centre) E: W: Provides support for students with specific learning Ground Floor David Wilson T: 0116 252 5002Centre difficulties such as dyslexia, disabilities or long term Library E: conditions. W: Unit Provide impartial and confidential advice to students on Percy Gee Building T: 0116 223 1132 topics such as changing course, how to report mitigating E: circumstances and academic appealsNightline Student run helpline running during term time from T: 0116 223 1230 (8pm-8am term time) 8pm-8am to provide confidential emotional support on E: any topic the caller wishes to discuss.Chaplaincy Provides a safe space for students to explore spirituality The Gatehouse, University T: 0116 285 6493 in a wide sense not limited to Christian understanding. Road E: W:
  7. 7. Click on the buttons to find out more about each service. •What does the service do? •Who is this service aimed at? •Where is the service located? •When might you direct a student to this service? •How can this service help international students?Student Welfare Healthy Living Chaplaincy Careers AccessAbility Nightline Mental HealthStudents’ Union ELTU and Wellbeing Learning Counselling Education Unit Development