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Signposting
What is
                                    Signposting?




Signposting is a way of drawing attention to a particular
                 issue, topic or service.




                  It is a way of pointing someone in the right direction.
How do you signpost?
                                                              Make a ‘quick facts’
                                                              sheet for your group
Show your group
                                                               so they know what
different services              If someone has a                each service does
on a campus tour.            specific problem which              and where they
                               you know a certain               need to go if they
                                   service deals                   need help.
                               with, mention it to
                             them and explain how
                                    it can help.

 Let your group know about
 your positive experiences                       Let your group know
 with services-how could using                   about important
 these services sooner helped                    services at one of your
 you? ( Please remember that                     group meetings. You can
 not everyone's experiences                      also give them a Making
 are the same -even if a                         Connections leaflet for
 service did not help you, it                    them to take away.
 could help someone else).
What should you avoid doing?
                                        It is not your job to solve students
                                        problems. If someone has a problem
                                        that you are not trained to deal with
                                        you should direct them to the correct
                                        service. Don’t try to handle it
                                        yourself!


     If a student requests total
   confidentiality (i.e. they don’t
want you to tell anyone) you can’t
give it because you cannot predict
what they will tell you. If a student
 wants this level of confidentiality
  you should direct them to the
            correct service.
When should you signpost?

  If you notice a                          At the beginning of
student is in need                         the programme to
of help or advice.                           make students
                                           aware of particular
                                                services.


                       When a student
                      asks you for help
                     with a problem you
                      are not trained to
                          deal with.
Service             What do they do?                                             Location                       Contact Details
Student Welfare     Provide financial advice, advice with accommodation          1st Floor Percy Gee Building   T: 0116 223 1185
                    issues, support for international students, care leavers,                                   E: Welfare@le.ac.uk
                    students with personal issues.                                                              W: www.le.ac.uk/welfare

Careers Service     Support and facilitate students academic, personal and       2nd Floor David Wilson         T: 0116 252 2004
                    career development.                                          Library                        E: careershelp@le.ac.uk
                                                                                                                W: www.le.ac.uk/careers

Students’ Union     Provide a number of ways for students to get involved        Percy Gee Building             T: 0116 223 1124
                    in University life, and support/lobby for student issues.                                   E: hello@leicesterunion.com
                                                                                                                W: www.leicesterstudent.org

Mental Health and   Provide one to one support to students who are               Freemen’s Common (behind       T: 0116 252 2283
Wellbeing           managing mental health issues. Aim to lessen the             the health centre)             E:mentalwellbeing@le.ac.uk
                    impact these issues might have on students studies.                                         W: www.le.ac.uk/healthandwellbeing

Healthy Living      Provides support for students to help them lead a            Freemen’s Common (behind       T: 0116 223 1268
                    healthy life style in order to improve their wellbeing,      the health centre)             E: healthyliving@le.ac.uk
                    enhance their studies, and reach their full potential.                                      W: www.le.ac.uk/healthandwellbeing

Counselling         Offers confidential counselling sessions on a one to one     Freemen’s Common (behind       T: 0116 223 1780
                    or group basis.                                              the health centre)             E: counselling@le.ac.uk
                                                                                                                W: www.le.ac.uk/healthandwellbeing
AccessAbility       Provides support for students with specific learning         Ground Floor David Wilson      T: 0116 252 5002
Centre              difficulties such as dyslexia, disabilities or long term     Library                        E: accessable@le.ac.uk
                    conditions.                                                                                 W: www.le.ac.uk/accessability


Education Unit      Provide impartial and confidential advice to students on     Percy Gee Building             T: 0116 223 1132
                    topics such as changing course, how to report mitigating                                    E: educationunit@le.ac.uk
                    circumstances and academic appeals
Nightline           Student run helpline running during term time from                                          T: 0116 223 1230 (8pm-8am term time)
                    8pm-8am to provide confidential emotional support on                                        E: nightlineleicester@hotmail.com
                    any topic the caller wishes to discuss.
Chaplaincy          Provides a safe space for students to explore spirituality   The Gatehouse, University      T: 0116 285 6493
                    in a wide sense not limited to Christian understanding.      Road                           E: chaplaincy@le.ac.uk
                                                                                                                W: www.le.ac.uk/chaplaincy
Click on the buttons to find out more about each service.
              •What does the service do?
              •Who is this service aimed at?
              •Where is the service located?
              •When might you direct a student to this service?
              •How can this service help international students?




Student Welfare                   Healthy Living                     Chaplaincy



    Careers                        AccessAbility                      Nightline


                                  Mental Health
Students’ Union                                                           ELTU
                                  and Wellbeing

   Learning
                                   Counselling                     Education Unit
 Development

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Signposting

  • 2. What is Signposting? Signposting is a way of drawing attention to a particular issue, topic or service. It is a way of pointing someone in the right direction.
  • 3. How do you signpost? Make a ‘quick facts’ sheet for your group Show your group so they know what different services If someone has a each service does on a campus tour. specific problem which and where they you know a certain need to go if they service deals need help. with, mention it to them and explain how it can help. Let your group know about your positive experiences Let your group know with services-how could using about important these services sooner helped services at one of your you? ( Please remember that group meetings. You can not everyone's experiences also give them a Making are the same -even if a Connections leaflet for service did not help you, it them to take away. could help someone else).
  • 4. What should you avoid doing? It is not your job to solve students problems. If someone has a problem that you are not trained to deal with you should direct them to the correct service. Don’t try to handle it yourself! If a student requests total confidentiality (i.e. they don’t want you to tell anyone) you can’t give it because you cannot predict what they will tell you. If a student wants this level of confidentiality you should direct them to the correct service.
  • 5. When should you signpost? If you notice a At the beginning of student is in need the programme to of help or advice. make students aware of particular services. When a student asks you for help with a problem you are not trained to deal with.
  • 6. Service What do they do? Location Contact Details Student Welfare Provide financial advice, advice with accommodation 1st Floor Percy Gee Building T: 0116 223 1185 issues, support for international students, care leavers, E: Welfare@le.ac.uk students with personal issues. W: www.le.ac.uk/welfare Careers Service Support and facilitate students academic, personal and 2nd Floor David Wilson T: 0116 252 2004 career development. Library E: careershelp@le.ac.uk W: www.le.ac.uk/careers Students’ Union Provide a number of ways for students to get involved Percy Gee Building T: 0116 223 1124 in University life, and support/lobby for student issues. E: hello@leicesterunion.com W: www.leicesterstudent.org Mental Health and Provide one to one support to students who are Freemen’s Common (behind T: 0116 252 2283 Wellbeing managing mental health issues. Aim to lessen the the health centre) E:mentalwellbeing@le.ac.uk impact these issues might have on students studies. W: www.le.ac.uk/healthandwellbeing Healthy Living Provides support for students to help them lead a Freemen’s Common (behind T: 0116 223 1268 healthy life style in order to improve their wellbeing, the health centre) E: healthyliving@le.ac.uk enhance their studies, and reach their full potential. W: www.le.ac.uk/healthandwellbeing Counselling Offers confidential counselling sessions on a one to one Freemen’s Common (behind T: 0116 223 1780 or group basis. the health centre) E: counselling@le.ac.uk W: www.le.ac.uk/healthandwellbeing AccessAbility Provides support for students with specific learning Ground Floor David Wilson T: 0116 252 5002 Centre difficulties such as dyslexia, disabilities or long term Library E: accessable@le.ac.uk conditions. W: www.le.ac.uk/accessability Education Unit Provide impartial and confidential advice to students on Percy Gee Building T: 0116 223 1132 topics such as changing course, how to report mitigating E: educationunit@le.ac.uk circumstances and academic appeals Nightline Student run helpline running during term time from T: 0116 223 1230 (8pm-8am term time) 8pm-8am to provide confidential emotional support on E: nightlineleicester@hotmail.com any topic the caller wishes to discuss. Chaplaincy Provides a safe space for students to explore spirituality The Gatehouse, University T: 0116 285 6493 in a wide sense not limited to Christian understanding. Road E: chaplaincy@le.ac.uk W: www.le.ac.uk/chaplaincy
  • 7. Click on the buttons to find out more about each service. •What does the service do? •Who is this service aimed at? •Where is the service located? •When might you direct a student to this service? •How can this service help international students? Student Welfare Healthy Living Chaplaincy Careers AccessAbility Nightline Mental Health Students’ Union ELTU and Wellbeing Learning Counselling Education Unit Development