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KONRAD DONALDSON
Miami, FL
Home: 305.735.9685 konrad.donaldson@gmail.com
Mobile: 786.525.5627 http://www.linkedin.com/in/konraddonaldson
Summary of Qualifications
Accomplished, results-oriented IT Professional with a focus on systems administration, project implemen- tation and point-of-sale (POS) technology. Knowledgeable and experienced in the SDLC and project management methodologies. Extensive hardware, application implementation, support and troubleshooting experience. Able to communicate effectively with all levels of personnel from executive to end user. Excellent technical, diagramming and documentation skills. Ability to excel in dynamic fast paced environments, and deliver creative solutions to complex IT system problems.
Hardware Proficiencies
HP Proliant Series Servers
Dell PowerEdge Series Servers
HP Procurve Switches
Cisco Enterprise Switches
LAN and Wifi Management
Broadband WAN Technologies
AT&T Telecom Equipment
Avaya IP Telecom Equipment
POS Terminals by MICROS, PAR, SICOM, HP & NCR
Epson TM Series Receipt Printers
Verifone & Ingenico terminals
Software Proficiencies
Windows Server 2000 to 2008
Windows Desktop XP to 8.1
Active Directory Services
Microsoft IIS
Microsoft SharePoint
Microsoft Office Professional
Advanced Visio
HTML CSS XML Javascript
Advanced Scripting (Batch/WMI)
Microsoft & Sybase SQL
HP Quality Center
Norton Ghost Server
Call Tracking Systems
Remote Administration Programs
Compris, MICROS, SICOM & Store21 POS Software
Professional Experience
Mayors Jewelers Inc., Tamarac, FL 2012 - Present
Point of Sale Systems Administrator
Manage and support all retail Point of Sale, telecommunications and system infrastructure for North America. Coordinate technology infrastructure for new store roll-outs, re-locations, and closings. Manage data server polling activities that drive corporate financial reporting systems. Responsible for configuration and PCI compliance of retail credit processing systems. Managing relationships with vendors and technology partners.
 Re-engineered the data polling processes to increase data collection reliability from an average of 65% to over 90%. Implemented a reporting system to alert on the polling status of sales transactions.
 Successfully co-designed, tested and launched an all in-house retail gift card system for the US and Canada markets that enabled the company to transition from paper certificates and enable online sales from the web.
Burger King Corporation, Miami, FL 2011 - 2012
Sr. Systems Analyst
Facilitated the development, implementation, and support of store related IT projects for all corporate owned stores in the US. Defined operating level requirements documentation (Business, Functional, and Technical) per SDLC process guidelines. Performed integration testing on newly established IT systems to ensure

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adherence to design and functionality requirements before business delivery. Coordinated QA review, testing and reporting against project deliverables.
 Successfully migrated 800+ store locations to a newly developed web LaborScheduling portal on a new vendor platform which allowed for more effective management and tracking of crew labor.
 Successfully migrated 400+ stores (and over 1500 users) to a new online Inventory Management system that enabled more effective inventory cost control and improved financial reporting.
 Managed and updated the Global SharePoint site adding new content and web parts with embedded Adobe Flash training videos for the new Labor/Scheduling portal.
 Researched, developed, and implemented the configuration and deployment scripts to update the SQL database environment that successfully enabled the transition to the new LaborScheduling system.
Adecco Technical, Miami, FL 2011
IT Consultant – Support Services, Burger King Corporation
Managed daily operation of corporate-wide, cloud based, store inventory system. Carried out business intelligence reporting requests for corporate management. Mentored junior associates on retail infrastructure environment. (Windows 2003 Server environment, MPLS WAN infrastructure)
 Directed the testing and upgrade of software for the MyMicros cloud-based, web portal system. Effectively managed the change control and migration processes to minimize operational impact.
 Provided in-depth root cause and problem analysis for persistent and reoccurring system infrastructure issues which helped to facilitate final resolution, and also provided technical expertise and training to Level 3 Support staff on system & environment issues.
 Successfully managed and coordinated all web updates and configurations of the centralized MICROS MyInventory hosted inventory portal based on business requirements and user reported issues.
Burger King Corporation, Miami, FL 2005 - 2010
Systems Analyst
Implemented and supported IT project initiatives and system hardware and software setup. Provided third level system support for over 900 corporate stores in the US and Canada. Managed Windows client/server environments (Active Directory, Group Policy), LAN/WAN infrastructure, and QA system integration testing.
 Designed, implemented and administered the Global SharePoint site for the Restaurant Systems department which improved document management and facilitated cross-functional team collaboration.
 Implemented a SharePoint Wiki knowledge base with an alphabetized html index used by junior staff which improved problem research and reduced resolution time on system issues.
 Technical lead and documentation specialist on US Broadband Upgrade and US Micros POS Upgrade Projects and received outstanding achievement awards on both projects.
Technisource Inc., Fort Lauderdale, FL 2001 - 2005
IT Consultant - Restaurant Systems, Burger King Corporation
CIBC World Markets, Fort Lauderdale, FL 1999 - 2000
Intermediate Staff Administrator (Systems Administrator)
EducationTraining
Coursework: BA, Computer Information Systems, Florida Institute of Technology, Melbourne, FL
Coursework: AA, Network Systems Administration, Florida Career College, Miami, FL
SoftKey Inc., Project Management (PMP) Training Course
Professional Associations
Toastmasters International Club #1246196 - District 47 (2008 – 2010)