Information Technology Vision

1. Scott A. Novak
5021 Lakecrest Drive, Shawnee Kansas, 66218
Cell: 913-998-3375
snovak797@everestkc.net
PROFESSIONAL SUMMARY
 Extensive experience with over 17 years in managing, planning and coordination of information technology.
 Extensive experience in the areas of site network infrastructure, server infrastructure, and Helpdesk infrastructure
and daily technical support supervisor.
 Worked with key staff from each department to develop short- and long-term objectives for technology through
daily and weekly communications.
 Managed and directed day-to-day operations of I.S. with a structured process-oriented approach centered around
a responsive Help Desk
 Created, reviewed and implemented IS and telecommunication policies, procedures and systems that provide
value and safeguard the organization’s information/data, systems and/or technology across organization.
 Evaluated new software/hardware to determine usefulness and compatibility with existing software and hardware
 Managed memory usage of the network, network printing, and technical resources
 Experienced in needs planning, resource allocation, and project/staff management.
 Experienced in managing multiple technical staff resources across multiple geographical markets.
 Exceptional written, verbal, presentation skills and very detail oriented.
PROFESSIONAL EXPERIENCE
UNIVERSITY OF MISSOURI KANSAS CITY (UMKC), Kansas City, MO May 2015 – Present
Network Engineer
 Cisco Unity Connection Ver. 10.5.2, Call Manager Ver. 10.5.1, UCCX, upgrade unity connection from 8.5.2 to
10.5.2.
 Create Voicemail boxes for all campus employees and students (approx. 2800 mailboxes).
 Create generic mailboxes (dial in only) accounts.
 Delete voice mail boxes, create call handlers. Managing mailbox stores and moving mailboxes to the appropriate
mailbox store.
 Create Holiday schedules for multiple departments and updating on a weekly basis. Importing users and
managing distribution lists.
 Cisco Unified CCX Administration: 10.5.1 – managing skills and resources for departments.
 Cisco Unity Connection Serviceability 10.5.2 – run reports for department heads so that Unity Connection is kept
up to date.
 Most all voice servers are all running Red Hat Enterprise Linux 6. Approximately 22 voice servers including
backup servers. We use BMC Remedy IT service Management for all ticket tracking of incidents. Work with the
server group to deploy new servers. Using BackupExec. Familiarity with the TCP/IP network protocol, DNS
KANSAS CITY ROYALS BASEBALL, Kansas City, MO July 1997 – June 2014
Director of IT Operations (October 2011 – June 2014)
 Led and mentored IT team of 7 professionals reporting to Director of IT Operations
IT Manager – responsible for all IT initiatives relating to AD, Exchange, laptop and desktop configuration
and rollout for 450 users. Responsible for implementation of first Asset Management systems and ticket
resolution. Assigning tickets to members of IT team and follow-up of all tickets. Installation of all TV’s
throughout stadium and ensure they all talk to software system (Stadium Vision) created by Cisco.
Responsible for all the AP’s throughout stadium. Game related duties as assigned.
o Systems Analysis & Development – responsible for weekly and biweekly payroll balancing, all SQL
reporting and working with MAS500, General Dynamics (GP) and as400 programming and maintenance
of systems including reporting and defining users in SQL and GP
o Server Administrator – installing, supporting, and maintaining all servers and other computer systems,
and planning for and responding to service outages
o Network Engineer - Established networking environment by designing system configuration; system
installation, defining, documenting, and enforcing system standards
o Maximizes network performance by monitoring performance; troubleshooting network problems and
outages; scheduling upgrades; collaborating with network architects on network optimization.

2. o Secures network system by establishing and enforcing policies; defining and monitoring access.
o Reporting network operational status by gathering, prioritizing information; managing projects
o Tier I, II and III helpdesk – responsible for providing the best customer service to all field and office
personnel using laptops and desktops. Including all office equipment, copiers, fax, credit card machines
and ticketing hardware
 Manage and direct day-to-day operations of Information Technology/Systems with a structured process-oriented
approach centered around a responsive Help Desk
 Created a cohesive team and fostered a positive environment towards the success of the organization.
 Managed, directed and worked hand in hand with team to make sure all the I.T. operations for the 2012 All-Star
game went smoothly. Project included:
o Worked with contractors to install new analog lines, additional IP phones added throughout stadium, over
3000 press members were hard wired.
o Most places in the stadium were converted to press or photo upload areas, onsite trailers were hard
wired, tents hardwired, extra Access Points added at each ticket gate, Social Media tables built to go on
warning track, moved time clocks for all event staff check in point, Broadcast area converted for specific
broadcast companies, Pepsi can in water fountain needed two T.V.’s with DMP’s .requiring cable runs
back to closets.
 Oversee Information Systems throughout entire organization and responsible for day-to-day support.
 Monitor and optimize the reporting and resolution of technical problems using Spiceworks within the IS
department and across all business lines.
 Create, review and implement IS and telecommunication policies, procedures and systems that provide value and
safeguard the organization’s information/data, systems and/or technology across organization.
 Worked with executives and employees to manage the purchase, protection, licensing, maintenance and
replacement of information technology hardware devices and software systems.
 Worked with key staff from each department to develop short- and long-term objectives for technology through
daily and weekly communications.
 Collaborated with department heads to evaluate technology-related aspects of new business initiatives.
 Responsible for implementing and maintaining systems in use by Business Operations including Accounting (GP),
Work closely with Tickets.com, Marketing, Ballpark Operations, Security system as well as Baseball Operations
video storage solution and Stadium Vision.
 Hands on experience with:
o Windows 2003 and 2007 Exchange servers, converting windows XP to Windows 7, Active Directory, MS
Office 2003, 2007 & 2013 applications.
o Network infrastructure and its security.
o Cisco client VPN installs and configuration.
o Development of helpdesk with the use of Spiceworks for the ticket resolution process and submission.
o Managing and directing the day to day operations of IT department.
o Implementing policies and procedures that help reduce cost within the organization and control budgets.
o Maintain IP Cisco phone system, Cisco voicemail system – adding/deleting user
Accomplishments/Projects
 Implemented first Asset Tracking system (Spiceworks} to reduce cost by 25% per year on CapEx
 Implemented stadium wifi for all fans – Sprint wireless network
 Rollout of GP (General Dynamics) for all financials
 Rollout of Microsoft Office 365 and Enterprise software licensing cutting cost by $500,000.00
Manager – Network / Telecommunications (June 2007 – 2010)
 Worked with development team and implementation of network and telecommunications for the organization and
stadium renovation projects including new Cisco IP phone system
 Perform hardware and software installations and/or configuration changes for client / networks
 Responsible for all connectivity including remote connectivity users of the stadium servers for Lotus Notes
replication of scouting databases and email.
 Assist in the evaluation of needs and recommendation of hardware and software solutions and budget planning
 Provide advanced tools and software for baseball operations to improve performance and decision-making
 Extensive experience with managing, planning and coordination of information technology
 Trouble-shooting problems that may occur on the computer servers and clients systems, network devices, Active
Directory network environment and MS Office Suite
 Directed and support the implementation of Treo’s and Blackberry server for all phones and MS2007 exchange
server with outside consulting services. Directed LAN /WAN, firewalls, and Cisco routers and switch installs

3. Accomplishments/Projects
 Added redundancy utilizing the cloud for all backups of emails and photos, cutting cost by 50%.
 Removed the Treo’s and Blackberry servers to cut cost by 65% to increase ROI by implementing users to
purchase their own cell phones.
 Hired individuals with expertise in their areas to remove the consultants that were hired. ROI was
increased by 25% first year and has grown by 15% every year after. Saving $150,000.00 /yr.
Manager – Client Services (October 1998 – May 2007)
 Responsible for configuration, maintaining, training and deployment of all laptops and client computers and
Windows Engineering
 Maintain tape backup / recovery responsibilities using VERITAS and ACRONIS software
 Hands on windows XP networking, including Active Directory, Windows 2003, Exchange 2007
 Evaluates new software/hardware to determine usefulness and compatibility with existing software and hardware
 Manage memory usage of the network, network printing, and technical resources
 Hands on and Directs consultants on installation of new Cisco route, Pix, switches and wireless needs
 Internet connectivity, network management and IT security
Windows Engineer (July 1997 – September 1998)
 Setup laptops and desktops and convert OS to XP
 Order supplies needed to support organizations needs
 Responsible for peripherals in the stadium and satellite ticket stores
 Software and Hardware support
 Setup video projection equipment
UNIFIED GOVERNMENT OF KANSAS CITY KANSAS, Kansas City, KS October 1994 – July 1997
Systems Coordinator
 Supervised internal office employees (2)
 Implemented Novell network server for County Appraiser’s office
 Maintained CAMA (Computer Assisted Mass Appraisal) software system on mainframe computer
 Responsible for the technical and administrative development of the Mobile Video system which allows users to
view images of properties in Kansas City Kansas for tax purposes
 Gather specifications on computer equipment, supplies, software etc. and submit bids to the technical review
committee for approval
EDUCATION
 Bachelor of Arts in Management of Technical Services, University of Ottawa, Overland Park, KS